Service excellence in organizations., Volume II: eight key steps to follow and achieve it
Overview -- t Chapter 1. Energize, excite, elate -- Chapter 2. Embed -- Chapter 3. Extend -- About the author -- Index
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, New York (222 East 46th Street, New York, NY 10017)
Business Expert Press
2019
|
| Ausgabe: | First edition |
| Schriftenreihe: | Service systems and innovations in business and society collections
|
| Schlagworte: | |
| Online-Zugang: | FHN01 UBY01 Volltext |
| Zusammenfassung: | Overview -- t Chapter 1. Energize, excite, elate -- Chapter 2. Embed -- Chapter 3. Extend -- About the author -- Index This book is structured in two volumes. Volume I deals with the basic tenets of service excellence, while Volume II suggests mechanisms, tools, and techniques to help embed to excellence as the foundation of value that the organization delivers. Both contain practical examples used by some of the companies we know and love; both also contain a self-assessment diagnostic tool that enables organizations to identify where they have built significant strengths in terms of service excellence and where opportunities to enhance their operations exist.This second volume of the book focuses on approaches that will embed excellence, promote loyalty and advocacy, and ensure freshness of a product or service offering. These are all aspects that help to deliver sustainability for the organization, representing some of the robust strategies available to organizations, building on earlier robust strategies of outside-in thinking, branding, segmentation, quality, and trust building explored in the first volume |
| Beschreibung: | Includes bibliographical references (pages 23-24) and index |
| Beschreibung: | 1 Online-Ressource (119 pages) |
| ISBN: | 9781949991185 9781949991178 |
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Datensatz im Suchindex
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| dewey-full | 658.8 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.8 |
| dewey-search | 658.8 |
| dewey-sort | 3658.8 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
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| illustrated | Not Illustrated |
| index_date | 2024-07-03T16:44:55Z |
| indexdate | 2024-07-10T09:04:47Z |
| institution | BVB |
| isbn | 9781949991185 9781949991178 |
| language | English |
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| physical | 1 Online-Ressource (119 pages) |
| psigel | ZDB-191-BEX |
| publishDate | 2019 |
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| publishDateSort | 2019 |
| publisher | Business Expert Press |
| record_format | marc |
| series2 | Service systems and innovations in business and society collections |
| spelling | Urquhart, Fiona Verfasser aut Service excellence in organizations., Volume II eight key steps to follow and achieve it Fiona Urquhart First edition New York, New York (222 East 46th Street, New York, NY 10017) Business Expert Press 2019 1 Online-Ressource (119 pages) txt rdacontent c rdamedia cr rdacarrier Service systems and innovations in business and society collections Includes bibliographical references (pages 23-24) and index Overview -- t Chapter 1. Energize, excite, elate -- Chapter 2. Embed -- Chapter 3. Extend -- About the author -- Index This book is structured in two volumes. Volume I deals with the basic tenets of service excellence, while Volume II suggests mechanisms, tools, and techniques to help embed to excellence as the foundation of value that the organization delivers. Both contain practical examples used by some of the companies we know and love; both also contain a self-assessment diagnostic tool that enables organizations to identify where they have built significant strengths in terms of service excellence and where opportunities to enhance their operations exist.This second volume of the book focuses on approaches that will embed excellence, promote loyalty and advocacy, and ensure freshness of a product or service offering. These are all aspects that help to deliver sustainability for the organization, representing some of the robust strategies available to organizations, building on earlier robust strategies of outside-in thinking, branding, segmentation, quality, and trust building explored in the first volume Customer service Customer service / Management Directors of corporations Electronic books Erscheint auch als Druck-Ausgabe 9781949991178 https://portal.igpublish.com/iglibrary/search/BEPB0000898.html Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Urquhart, Fiona Service excellence in organizations., Volume II eight key steps to follow and achieve it Customer service Customer service / Management Directors of corporations |
| title | Service excellence in organizations., Volume II eight key steps to follow and achieve it |
| title_auth | Service excellence in organizations., Volume II eight key steps to follow and achieve it |
| title_exact_search | Service excellence in organizations., Volume II eight key steps to follow and achieve it |
| title_exact_search_txtP | Service excellence in organizations., Volume II eight key steps to follow and achieve it |
| title_full | Service excellence in organizations., Volume II eight key steps to follow and achieve it Fiona Urquhart |
| title_fullStr | Service excellence in organizations., Volume II eight key steps to follow and achieve it Fiona Urquhart |
| title_full_unstemmed | Service excellence in organizations., Volume II eight key steps to follow and achieve it Fiona Urquhart |
| title_short | Service excellence in organizations., Volume II |
| title_sort | service excellence in organizations volume ii eight key steps to follow and achieve it |
| title_sub | eight key steps to follow and achieve it |
| topic | Customer service Customer service / Management Directors of corporations |
| topic_facet | Customer service Customer service / Management Directors of corporations |
| url | https://portal.igpublish.com/iglibrary/search/BEPB0000898.html |
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