Intercultural mediation and conflict management training: a guide for professionals and academics
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| Format: | Buch |
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Cham, Switzerland
Springer
[2020]
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| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xxii, 260 Seiten Illustrationen, Diagramme |
| ISBN: | 9783030517670 9783030517649 |
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| 775 | 0 | 8 | |i Übersetzung von |a Mayer, Claude-Hélène |t Trainingshandbuch Interkulturelle Mediation und Konfliktlösung |c didaktische Materialien zum Kompetenzerwerb |d 2019 |z 978-3-8309-4008-1 |w (DE-604)BV045863115 |
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Datensatz im Suchindex
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| adam_text | Contents Introduction.......................................................................................................... Part I 1 Conflict Intercultural Conflicts........................................................................................ 1. II: What Are Intercultural Conflicts?.............................................................. 1.1 El : Reflection of a Intercultural Conflict Experience................................. 1.2 E2: Personal Conflict and Mediation Roots................................................. 1.3 E3: The Emergence of Conflicts................................................................... 1.4 12: Culture-Related Structures of Reality..................................................... 1.5 E4: An Intercultural Conflict Dialogue: A Pleasant Evening in a Pub?. . . 7 7 9 10 11 12 13 Types of Conflicts................................................................................................ 1.6 13: Hot and Cold Types of Conflict.............................................................. 1.6.1 14: Hot Conflict............................................................................................ 1.6.2 15: Cold Conflict.......................................................................................... 1.6.3 16: Dynamics of Hot and Cold Forms of Conflict.................................... 1.6.4 E5: Self-Reflection Regarding Hot and Cold Forms of Conflict............ 15 15 15 16 16 17 Conflict Types...................................................................................................... 1.7 17:
Types of Conflict...................................................................................... 1.7.1 E6: Which Conflict Type Do you Tend towards?.................................... 19 19 20 Conflict Styles...................................................................................................... 1.8 18: Conflict Styles........................................................................................... 1.8.1 19: Conflict Behaviour Styles by Augsburger........................................... 1.8.2 E7: How to Work with the Conflict Behaviour Styles by Augsburger....................................................................................................... 1.8.3 110: Conflict Styles by Bennett.................................................................. 1.8.4 E8: Case Work: Conflict Styles by Bennett.............................................. 23 23 23 24 27 28 xi
Contents xii Causes of Conflict................................................................................................. 1.9 II 1 : Causes of Conflicts by Moore................................................................ 1.9.1112: Relationship Conflicts.......................................................................... 1.9.2113: Factual Conflicts................................................................................... 1.9.3 114: Conflict of Interests.............................................................................. 1.9.4 115: Structural Conflicts............................................................................... 1.9.5 116: Value Conflicts..................................................................................... 1.9.6 E9: Case Example for Conflict Analysis: The 21st Birthday.................. 31 31 31 32 32 33 34 34 Escalation and De-escalation.............................................................................. 1.10117: Conflict Escalation in Intercultural Contexts...................................... 1.10.1 118: The Escalation Stage Model by Glasi.............................................. 1.10.2 ЕЮ: Escalation Stage Level Model Exercise: Analysis of a Newspaper Article.......................................................................................... 1.10.3 119: Escalation Dynamics in Intercultural Conflict Situations.............. 1.10.4 El 1 : Intercultural Escalation Dynamics in a Dialogue.......................... 1.10.5 120: De-escalation of
Conflicts................................................................. 1.10.6 E12: Exercise for Conflict De-escalation................................................. 1.10.7 E13: Summary of De-escalation Stages................................................... 37 37 38 Part II 43 45 47 49 50 52 Mediation Background to Mediation.................................................................................. 2.121: The Meaning of Mediation....................................................................... 2.1 E14: Exercise: Mediation in an Intercultural Patchwork............................. 2.2 122: Philosophy of Mediation........................................................................ 2.3 E15: Exercise to Understand Mediative Thinking....................................... 57 57 58 61 62 Mediation as a Global Phenomenon................................................................ 2.4123: Mediation as a Global Phenomenon........................ ............................. 2.4.1124: Ancient Greece..................................................................................... 2.4.2 125: Europe Since the Middle Ages........................................................... 2.4.3 126: Diversion: “contareno... legatus et mediator”................................... 2.4.4127: Influences of Religious Tendencies................................................... 2.4.5 128: Asia....................................................................................................... 2.4.6 129: Southern
Africa.................................................................................... 2.4.7 130: The Western World............................................................................. 65 65 66 67 68 70 71 73 73 The Mediation Process....................................................................................... 2.5 131: The Mediation Process........................................................................... 2.5.1132: Pre-phase.............................................................................................. 2.5.2 E16: Self-Reflection by Mediators in Intercultural Contexts.................. 2.5.3 133: Introduction to Mediation................................................................... 2.5.3.1134: Model of Aspects Providing Clarity on Intercultural Mediations............................................................................................................. 77 77 78 80 80 81
Contents xiii 2.5.3.2 E17: Clarity Questions for Mediators in Intercultural Contexts........ 2.5.4 135: Depicting the Conflict......................................................................... 2.5.5 136: Throwing Light on the Conflict......................................................... 2.5.6 137: Resolution Phase................................................................................. 2.5.6.1 138: Selected Solution Techniques in the Intercultural Conflict.......... 2.5.7 139: Contract................................................................................................ 2.5.7.1 140: The SMART Model......................................................................... 2.5.7.2 El 8: Contract........................................................................................... 2.5.8 141 : Implementation Phase and Assessment Dialogue............................ 82 83 84 85 86 89 90 91 93 The Role of the Mediator.................................................................................. 2.6142: The Role of the Mediator...................................................................... 2.6.1 E19: Reflection: The Personal Self-Worth................................................ 2.6.2 E20: Self-Worth in Dialogue..................................................................... 2.6.3 E21:1 Am Me............................................................................................. 2.6.4 143: The Five Freedoms for Mediation..................................................... 95 95 96 97 98 99 Inner Attitudes During
Mediation................................................................... 2.7 144: The IARA in Mediation......................................................................... 2.7.1 E22: Reflection on the LARA in Mediation.............................................. 2.7.2 E23: The Path to the IARA........................................................................ 2.7.3 145: The Ethical Self-Image of Mediators................................................. 2.7.4 E24: Reflections on the Ethical Self-Image.............................................. 101 101 102 103 104 105 Mediation Techniques........................................................................................ 2.8 146: Overview on Mediation Techniques..................................................... 2.8.1 147: Mirroring.............................................................................................. 2.8.2 E25: Exercises for Mirroring...................................................................... 2.8.3 148: Active Listening.................................................................................. 2.8.4 E26: Exercises for Active Listening.......................................................... 2.8.5 149: Reframing............................................................................................ 2.8.6 E27: Exercises for Reframing.................................................................... 2.8.7 150:1-Messages........................................................................................... 2.8.8 E28: The Structure of
I-Messages.............................................................. 2.8.9 E29: Exercises for the Wording of I-Messages........................................ 107 107 107 107 109 110 113 114 114 115 116 Part III Intercultural Mediation Intercultural Competencies in Mediation....................................................... 3.151 : The Meaning of Intercultural Mediation................................................. 3.1 152: Intercultural Competences in Mediation............................................... 3.1.1 153: An Approach to Intercultural Competence....................................... 3.1.2 154: The Model of Intercultural Competencies by Bolten....................... 3.1.3 E30: Which Intercultural Skills/Competences Do I Have?..................... 3.1.4 155: Intercultural Competencies in Mediation.......................................... 3.1.5 E31 : An Example of Intercultural Competencies?................................... 121 121 122 122 124 125 126 126
xiv Contents Models of Intercultural Mediation.................................................................. 3.2 156: The Mediation Model by Augsburger.................................................. 3.3 157: The Culture-Synergetic Model of Intercultural Mediation by Mayer.............................................................................................................. 129 129 The Role of the Mediator in Intercultural Contexts.................................... 3.4 158: The Role of the Mediator in Intercultural Contexts............................ 3.4.1 159: Preparing the Special Role of Mediator............................................ 3.4.2 E32: Strengths of the Mediator in Intercultural Contexts........................ 135 135 136 137 Mediation Techniques in Intercultural Contexts.......................................... 3.5 160: Using Western Techniques in Intercultural Mediation....................... 3.5.1 161: Mirroring, Active Listening and Echoing......................................... 3.5.2162: Reframing........................................................................................... 3.5.3 163:1-Messages.......................................................................................... 139 139 139 140 141 Challenges in Intercultural Mediation........................................................... 3.6 164: Power and Power Imbalances............................................................... 3.6.1 165: Securing an Upper-Hand in Intercultural Mediation........................ 3.6.2 166:
Gender................................................................................................ 3.6.3 167: Social Hierarchies.............................................................................. 3.6.4 168: Language and Translation................................................................. 3.6.5 169: Members of Minorities and Majorities............................................. 3.6.6 170: Culturalisations................................................................................... 3.6.7 171 : Culture as Strategy............................................................................. 3.6.8 E33: An Intercultural Mediation Sequence.............................................. 3.6.9 172: Prejudices and Stereotypes................................................................ 3.6.10 E34: Working with Prejudices and Stereotypes..................................... 143 143 144 145 146 146 147 148 149 149 152 153 Emotions in Intercultural Mediation............................................................. 3.7 173: Emotions and Their Implications......................................................... 3.7.1 174: Trends in Emotion Research............................................................. 3.7.2 175: Emotions as Biological and Universal Factors................................. 3.7.3 176: The Constructivist Approach: Emotions as Cultural and Social Constructs............................................................................................................ 3.7.4 177: Emotions in Intercultural
Mediation................................................. 3.7.5 E35: Emotions and Their Cultural Framework........................................ 3.7.6 178: Emotions and Their Synthetic Merging........................................... 3.7.7 179: Diversion: Examples of Culture-Specific Terms for Emotions ... 3.7.8 180: Questioning Culturally Modelled Emotional Concepts................... 3.7.9 E36: Self-reflection Regarding Emotions................................................. 3.7.10 E37: Anger in Intercultural Contexts..................................................... 3.7.11 E38: Rage and Culture-Based Change Strategies.................................. 3.7.12 181: Emotional Intelligence in Intercultural Mediation......................... 3.7.13 E39: Self-assessment Regarding the HQ................................................ 157 157 158 158 129 159 160 161 162 162 163 164 165 166 167 168
Contents Xs Values and Value Orientatioas in Intercultural Contexts........................... 3.8 182: Values and Value Orientations in Intercultural Mediation................. 3.8.1 H40: The Value-Orientation Concept According to Kluckhohn and Stroedtbeck..................................................................................................... 3.8.2 183: Schwartz’s Value Theory.................................................................... 3.8.3 184: Personality and Universal Value Domains........................................ 3.8.4 H41 : Value Priorities................................................................................... 3.8.5 H42: Case Analysis: Value Orientations During Conflict........................ .3.8.6 H43: The Continuum of Values of Myers and Filner.............................. 171 171 CuUural Orientations and Values in Intercultural Mediation................... .3.9 185: Cultural Orientations and Their Impact on the Mediation Process . . . .3.9.1 186: Cultural Orientation: Time................................................................. 3.9.2 187: Cultural Orientation: Space................................................................ 3.9.3 188: Cultural Orientation: Communication.............................................. .3.9.4 189: Cultural Orientation: Individualism and Collectivism..................... 3.9.5 190: Handling Group and Collective Phenomena in Intercultural Mediation................................................................................................................ 3.9.6 H44: Hxercise in
Dealing with Collectives in Intercultural Mediation................................................................................................................ 3.9.7 191: Cultural Orientation: Action.............................................................. 3.9.8 H45: Catalogue of Questions: Cultural Orientations and Values............ .3.9.9 K46: Hvaluation Questions Regarding Cultural Orientations.................. 3.9.10 K47: Questionnaire on Trends in Cultural Orientations......................... 183 183 184 185 186 187 172 174 176 177 179 180 188 189 193 197 197 199 Training Materials for Working with Cultural Orientations and Values in IntercuUural Mediation......................................................................... 201 3.10 1*48: Training Materials: Values and Cultural Orientations in Case Work....................................................................................................................... 3.10.1 H49: Cultural Assimilator: The Job Interview....................................... 3.10.2 K50: Tasks for Working with the Culture Assimilalor.......................... .3.10.3 K51 : Case Study: Gender Roles Across Time........................................ 3.10.4 192: On the Case Example: Gender Roles in the Course of Time .... 3.10.5 K52: Role Play: Intercultural Mediation in Healthcare.......................... 201 204 208 210 211 211 Part IV Resolution Options Approaches for Resolutions as to how to Overcome Cultural Barriers in Intercultural Mediation..................................................................... 4.
193: Approaches to Overcoming Cultural Boundaries in Intercultural Mediation........................................................................................................... 4.1 194: The Inter-Human Relationship.......................................................... 4.2 195: Narratives as an Intercultural Instrument of Understanding.......... 4.3 196: Reconciliation and Apology: Transcultural Concepts.’.................. 4.4 197: The Harvard Concept: An Intercultural Guide to Action .’............. 4.5 198: The Value Square: Solution for Dynamising Values..................... 223 224 225 226 ~ t η 229
Contents XVI 4.5.1 E53: Exercise for Creating Value Squares................................................. 230 4.6199: Working with the Inner Team in Intercultural Mediation................... 231 4.6.1 E54: An Example of Working with the Inner Team................................ 233 4.6.2 E55: Exercise to Work with the Inner Team............................................. 235 4.7 1100: Distinguishing Between Description, Interpretation, and Evaluation........................................................................................................ 236 4.8 E56: Exercising to Use Description, Interpretation, and Evaluation......... 237 4.91101: Non-violent Communication as a Solution to Cultural Boundaries.............................................................................................................. 239 4.9.11102: Needs as an Intercultural Reference Basis....................................... 241 4.9.2 E57: Emotions and Needs as Intercultural Bridges.................................. 241 4.9.3 1103: The Model of Non-violent Communication.................................... 243 4.9.41104: Appreciation: Non-violent and Intercultural.................................... 244 4.9.5 1105: The Implementation of Non-violent Communication in Intercultural Situations........................................................................................... 244 4.9.6 E58: A Conflict Picture Story...................................................................... 245 Part V Perspectives and the Way Forward Visions of Intercultural
Mediation.................................................................... 249 References.............................................................................................................. 251
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Contents Introduction. Part I 1 Conflict Intercultural Conflicts. 1. II: What Are Intercultural Conflicts?. 1.1 El : Reflection of a Intercultural Conflict Experience. 1.2 E2: Personal Conflict and Mediation Roots. 1.3 E3: The Emergence of Conflicts. 1.4 12: Culture-Related Structures of Reality. 1.5 E4: An Intercultural Conflict Dialogue: A Pleasant Evening in a Pub?. . . 7 7 9 10 11 12 13 Types of Conflicts. 1.6 13: Hot and Cold Types of Conflict. 1.6.1 14: Hot Conflict. 1.6.2 15: Cold Conflict. 1.6.3 16: Dynamics of Hot and Cold Forms of Conflict. 1.6.4 E5: Self-Reflection Regarding Hot and Cold Forms of Conflict. 15 15 15 16 16 17 Conflict Types. 1.7 17:
Types of Conflict. 1.7.1 E6: Which Conflict Type Do you Tend towards?. 19 19 20 Conflict Styles. 1.8 18: Conflict Styles. 1.8.1 19: Conflict Behaviour Styles by Augsburger. 1.8.2 E7: How to Work with the Conflict Behaviour Styles by Augsburger. 1.8.3 110: Conflict Styles by Bennett. 1.8.4 E8: Case Work: Conflict Styles by Bennett. 23 23 23 24 27 28 xi
Contents xii Causes of Conflict. 1.9 II 1 : Causes of Conflicts by Moore. 1.9.1112: Relationship Conflicts. 1.9.2113: Factual Conflicts. 1.9.3 114: Conflict of Interests. 1.9.4 115: Structural Conflicts. 1.9.5 116: Value Conflicts. 1.9.6 E9: Case Example for Conflict Analysis: The 21st Birthday. 31 31 31 32 32 33 34 34 Escalation and De-escalation. 1.10117: Conflict Escalation in Intercultural Contexts. 1.10.1 118: The Escalation Stage Model by Glasi. 1.10.2 ЕЮ: Escalation Stage Level Model Exercise: Analysis of a Newspaper Article. 1.10.3 119: Escalation Dynamics in Intercultural Conflict Situations. 1.10.4 El 1 : Intercultural Escalation Dynamics in a Dialogue. 1.10.5 120: De-escalation of
Conflicts. 1.10.6 E12: Exercise for Conflict De-escalation. 1.10.7 E13: Summary of De-escalation Stages. 37 37 38 Part II 43 45 47 49 50 52 Mediation Background to Mediation. 2.121: The Meaning of Mediation. 2.1 E14: Exercise: Mediation in an Intercultural Patchwork. 2.2 122: Philosophy of Mediation. 2.3 E15: Exercise to Understand Mediative Thinking. 57 57 58 61 62 Mediation as a Global Phenomenon. 2.4123: Mediation as a Global Phenomenon. . 2.4.1124: Ancient Greece. 2.4.2 125: Europe Since the Middle Ages. 2.4.3 126: Diversion: “contareno. legatus et mediator”. 2.4.4127: Influences of Religious Tendencies. 2.4.5 128: Asia. 2.4.6 129: Southern
Africa. 2.4.7 130: The Western World. 65 65 66 67 68 70 71 73 73 The Mediation Process. 2.5 131: The Mediation Process. 2.5.1132: Pre-phase. 2.5.2 E16: Self-Reflection by Mediators in Intercultural Contexts. 2.5.3 133: Introduction to Mediation. 2.5.3.1134: Model of Aspects Providing Clarity on Intercultural Mediations. 77 77 78 80 80 81
Contents xiii 2.5.3.2 E17: Clarity Questions for Mediators in Intercultural Contexts. 2.5.4 135: Depicting the Conflict. 2.5.5 136: Throwing Light on the Conflict. 2.5.6 137: Resolution Phase. 2.5.6.1 138: Selected Solution Techniques in the Intercultural Conflict. 2.5.7 139: Contract. 2.5.7.1 140: The SMART Model. 2.5.7.2 El 8: Contract. 2.5.8 141 : Implementation Phase and Assessment Dialogue. 82 83 84 85 86 89 90 91 93 The Role of the Mediator. 2.6142: The Role of the Mediator. 2.6.1 E19: Reflection: The Personal Self-Worth. 2.6.2 E20: Self-Worth in Dialogue. 2.6.3 E21:1 Am Me. 2.6.4 143: The Five Freedoms for Mediation. 95 95 96 97 98 99 Inner Attitudes During
Mediation. 2.7 144: The IARA in Mediation. 2.7.1 E22: Reflection on the LARA in Mediation. 2.7.2 E23: The Path to the IARA. 2.7.3 145: The Ethical Self-Image of Mediators. 2.7.4 E24: Reflections on the Ethical Self-Image. 101 101 102 103 104 105 Mediation Techniques. 2.8 146: Overview on Mediation Techniques. 2.8.1 147: Mirroring. 2.8.2 E25: Exercises for Mirroring. 2.8.3 148: Active Listening. 2.8.4 E26: Exercises for Active Listening. 2.8.5 149: Reframing. 2.8.6 E27: Exercises for Reframing. 2.8.7 150:1-Messages. 2.8.8 E28: The Structure of
I-Messages. 2.8.9 E29: Exercises for the Wording of I-Messages. 107 107 107 107 109 110 113 114 114 115 116 Part III Intercultural Mediation Intercultural Competencies in Mediation. 3.151 : The Meaning of Intercultural Mediation. 3.1 152: Intercultural Competences in Mediation. 3.1.1 153: An Approach to Intercultural Competence. 3.1.2 154: The Model of Intercultural Competencies by Bolten. 3.1.3 E30: Which Intercultural Skills/Competences Do I Have?. 3.1.4 155: Intercultural Competencies in Mediation. 3.1.5 E31 : An Example of Intercultural Competencies?. 121 121 122 122 124 125 126 126
xiv Contents Models of Intercultural Mediation. 3.2 156: The Mediation Model by Augsburger. 3.3 157: The Culture-Synergetic Model of Intercultural Mediation by Mayer. 129 129 The Role of the Mediator in Intercultural Contexts. 3.4 158: The Role of the Mediator in Intercultural Contexts. 3.4.1 159: Preparing the Special Role of Mediator. 3.4.2 E32: Strengths of the Mediator in Intercultural Contexts. 135 135 136 137 Mediation Techniques in Intercultural Contexts. 3.5 160: Using Western Techniques in Intercultural Mediation. 3.5.1 161: Mirroring, Active Listening and Echoing. 3.5.2162: Reframing. 3.5.3 163:1-Messages. 139 139 139 140 141 Challenges in Intercultural Mediation. 3.6 164: Power and Power Imbalances. 3.6.1 165: Securing an Upper-Hand in Intercultural Mediation. 3.6.2 166:
Gender. 3.6.3 167: Social Hierarchies. 3.6.4 168: Language and Translation. 3.6.5 169: Members of Minorities and Majorities. 3.6.6 170: Culturalisations. 3.6.7 171 : Culture as Strategy. 3.6.8 E33: An Intercultural Mediation Sequence. 3.6.9 172: Prejudices and Stereotypes. 3.6.10 E34: Working with Prejudices and Stereotypes. 143 143 144 145 146 146 147 148 149 149 152 153 Emotions in Intercultural Mediation. 3.7 173: Emotions and Their Implications. 3.7.1 174: Trends in Emotion Research. 3.7.2 175: Emotions as Biological and Universal Factors. 3.7.3 176: The Constructivist Approach: Emotions as Cultural and Social Constructs. 3.7.4 177: Emotions in Intercultural
Mediation. 3.7.5 E35: Emotions and Their Cultural Framework. 3.7.6 178: Emotions and Their Synthetic Merging. 3.7.7 179: Diversion: Examples of Culture-Specific Terms for Emotions . 3.7.8 180: Questioning Culturally Modelled Emotional Concepts. 3.7.9 E36: Self-reflection Regarding Emotions. 3.7.10 E37: Anger in Intercultural Contexts. 3.7.11 E38: Rage and Culture-Based Change Strategies. 3.7.12 181: Emotional Intelligence in Intercultural Mediation. 3.7.13 E39: Self-assessment Regarding the HQ. 157 157 158 158 129 159 160 161 162 162 163 164 165 166 167 168
Contents Xs Values and Value Orientatioas in Intercultural Contexts. 3.8 182: Values and Value Orientations in Intercultural Mediation. 3.8.1 H40: The Value-Orientation Concept According to Kluckhohn and Stroedtbeck. 3.8.2 183: Schwartz’s Value Theory. 3.8.3 184: Personality and Universal Value Domains. 3.8.4 H41 : Value Priorities. 3.8.5 H42: Case Analysis: Value Orientations During Conflict. .3.8.6 H43: The Continuum of Values of Myers and Filner. 171 171 CuUural Orientations and Values in Intercultural Mediation. .3.9 185: Cultural Orientations and Their Impact on the Mediation Process . . . .3.9.1 186: Cultural Orientation: Time. 3.9.2 187: Cultural Orientation: Space. 3.9.3 188: Cultural Orientation: Communication. .3.9.4 189: Cultural Orientation: Individualism and Collectivism. 3.9.5 190: Handling Group and Collective Phenomena in Intercultural Mediation. 3.9.6 H44: Hxercise in
Dealing with Collectives in Intercultural Mediation. 3.9.7 191: Cultural Orientation: Action. 3.9.8 H45: Catalogue of Questions: Cultural Orientations and Values. .3.9.9 K46: Hvaluation Questions Regarding Cultural Orientations. 3.9.10 K47: Questionnaire on Trends in Cultural Orientations. 183 183 184 185 186 187 172 174 176 177 179 180 188 189 193 197 197 199 Training Materials for Working with Cultural Orientations and Values in IntercuUural Mediation. 201 3.10 1*48: Training Materials: Values and Cultural Orientations in Case Work. 3.10.1 H49: Cultural Assimilator: The Job Interview. 3.10.2 K50: Tasks for Working with the Culture Assimilalor. .3.10.3 K51 : Case Study: Gender Roles Across Time. 3.10.4 192: On the Case Example: Gender Roles in the Course of Time . 3.10.5 K52: Role Play: Intercultural Mediation in Healthcare. 201 204 208 210 211 211 Part IV Resolution Options Approaches for Resolutions as to how to Overcome Cultural Barriers in Intercultural Mediation. 4.
193: Approaches to Overcoming Cultural Boundaries in Intercultural Mediation. 4.1 194: The Inter-Human Relationship. 4.2 195: Narratives as an Intercultural Instrument of Understanding. 4.3 196: Reconciliation and Apology: Transcultural Concepts.’. 4.4 197: The Harvard Concept: An Intercultural Guide to Action .’. 4.5 198: The Value Square: Solution for Dynamising Values. 223 224 225 226 ~ t η 229
Contents XVI 4.5.1 E53: Exercise for Creating Value Squares. 230 4.6199: Working with the Inner Team in Intercultural Mediation. 231 4.6.1 E54: An Example of Working with the Inner Team. 233 4.6.2 E55: Exercise to Work with the Inner Team. 235 4.7 1100: Distinguishing Between Description, Interpretation, and Evaluation. 236 4.8 E56: Exercising to Use Description, Interpretation, and Evaluation. 237 4.91101: Non-violent Communication as a Solution to Cultural Boundaries. 239 4.9.11102: Needs as an Intercultural Reference Basis. 241 4.9.2 E57: Emotions and Needs as Intercultural Bridges. 241 4.9.3 1103: The Model of Non-violent Communication. 243 4.9.41104: Appreciation: Non-violent and Intercultural. 244 4.9.5 1105: The Implementation of Non-violent Communication in Intercultural Situations. 244 4.9.6 E58: A Conflict Picture Story. 245 Part V Perspectives and the Way Forward Visions of Intercultural
Mediation. 249 References. 251 |
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| author | Mayer, Claude-Hélène 1975- |
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| author_facet | Mayer, Claude-Hélène 1975- |
| author_role | aut |
| author_sort | Mayer, Claude-Hélène 1975- |
| author_variant | c h m chm |
| building | Verbundindex |
| bvnumber | BV047137335 |
| classification_rvk | MR 7100 AP 14350 QP 342 |
| ctrlnum | (OCoLC)1249670840 (DE-599)BVBBV047137335 |
| dewey-full | 150.1988 |
| dewey-hundreds | 100 - Philosophy & psychology |
| dewey-ones | 150 - Psychology |
| dewey-raw | 150.1988 |
| dewey-search | 150.1988 |
| dewey-sort | 3150.1988 |
| dewey-tens | 150 - Psychology |
| discipline | Allgemeines Soziologie Psychologie Wirtschaftswissenschaften |
| discipline_str_mv | Allgemeines Soziologie Psychologie Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV047137335 |
| illustrated | Illustrated |
| index_date | 2024-07-03T16:34:26Z |
| indexdate | 2024-07-10T09:03:40Z |
| institution | BVB |
| isbn | 9783030517670 9783030517649 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032543325 |
| oclc_num | 1249670840 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-1050 DE-12 DE-1043 |
| owner_facet | DE-355 DE-BY-UBR DE-1050 DE-12 DE-1043 |
| physical | xxii, 260 Seiten Illustrationen, Diagramme |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Springer |
| record_format | marc |
| spelling | Mayer, Claude-Hélène 1975- Verfasser (DE-588)129250007 aut Intercultural mediation and conflict management training a guide for professionals and academics Claude-Hélène Mayer Cham, Switzerland Springer [2020] © 2020 xxii, 260 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Positive Psychology Cultural Management Coaching Positive psychology Management Employees—Coaching of Kulturkontakt (DE-588)4033569-0 gnd rswk-swf Mediation (DE-588)4191538-0 gnd rswk-swf Konfliktregelung (DE-588)4164958-8 gnd rswk-swf Kulturkonflikt (DE-588)4127656-5 gnd rswk-swf Konfliktlösung (DE-588)4114266-4 gnd rswk-swf Interkulturelle Kompetenz (DE-588)4200053-1 gnd rswk-swf Konfliktregelung (DE-588)4164958-8 s Kulturkontakt (DE-588)4033569-0 s DE-604 Mediation (DE-588)4191538-0 s Interkulturelle Kompetenz (DE-588)4200053-1 s Kulturkonflikt (DE-588)4127656-5 s Konfliktlösung (DE-588)4114266-4 s Übersetzung von Mayer, Claude-Hélène Trainingshandbuch Interkulturelle Mediation und Konfliktlösung didaktische Materialien zum Kompetenzerwerb 2019 978-3-8309-4008-1 (DE-604)BV045863115 Erscheint auch als Online-Ausgabe 978-3-030-51765-6 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032543325&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Mayer, Claude-Hélène 1975- Intercultural mediation and conflict management training a guide for professionals and academics Positive Psychology Cultural Management Coaching Positive psychology Management Employees—Coaching of Kulturkontakt (DE-588)4033569-0 gnd Mediation (DE-588)4191538-0 gnd Konfliktregelung (DE-588)4164958-8 gnd Kulturkonflikt (DE-588)4127656-5 gnd Konfliktlösung (DE-588)4114266-4 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd |
| subject_GND | (DE-588)4033569-0 (DE-588)4191538-0 (DE-588)4164958-8 (DE-588)4127656-5 (DE-588)4114266-4 (DE-588)4200053-1 |
| title | Intercultural mediation and conflict management training a guide for professionals and academics |
| title_auth | Intercultural mediation and conflict management training a guide for professionals and academics |
| title_exact_search | Intercultural mediation and conflict management training a guide for professionals and academics |
| title_exact_search_txtP | Intercultural mediation and conflict management training a guide for professionals and academics |
| title_full | Intercultural mediation and conflict management training a guide for professionals and academics Claude-Hélène Mayer |
| title_fullStr | Intercultural mediation and conflict management training a guide for professionals and academics Claude-Hélène Mayer |
| title_full_unstemmed | Intercultural mediation and conflict management training a guide for professionals and academics Claude-Hélène Mayer |
| title_short | Intercultural mediation and conflict management training |
| title_sort | intercultural mediation and conflict management training a guide for professionals and academics |
| title_sub | a guide for professionals and academics |
| topic | Positive Psychology Cultural Management Coaching Positive psychology Management Employees—Coaching of Kulturkontakt (DE-588)4033569-0 gnd Mediation (DE-588)4191538-0 gnd Konfliktregelung (DE-588)4164958-8 gnd Kulturkonflikt (DE-588)4127656-5 gnd Konfliktlösung (DE-588)4114266-4 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd |
| topic_facet | Positive Psychology Cultural Management Coaching Positive psychology Management Employees—Coaching of Kulturkontakt Mediation Konfliktregelung Kulturkonflikt Konfliktlösung Interkulturelle Kompetenz |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032543325&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT mayerclaudehelene interculturalmediationandconflictmanagementtrainingaguideforprofessionalsandacademics |