Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | German |
| Veröffentlicht: |
Berlin
Universitätsverlag der TU Berlin
2020
|
| Schriftenreihe: | Schriftenreihe Logistik der Technischen Universität Berlin
43 |
| Schlagworte: | |
| Online-Zugang: | Volltext Inhaltstext Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | XI, 203 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm |
| ISBN: | 9783798331778 3798331774 |
| DOI: | 10.14279/depositonce-10589 |
Internformat
MARC
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| 245 | 1 | 0 | |a Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective |c Anna Lisa Junge |
| 263 | |a 202101 | ||
| 264 | 1 | |a Berlin |b Universitätsverlag der TU Berlin |c 2020 | |
| 300 | |a XI, 203 Seiten |b Illustrationen, Diagramme |c 21 cm x 14.8 cm | ||
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| 490 | 1 | |a Schriftenreihe Logistik der Technischen Universität Berlin |v 43 | |
| 502 | |b Dissertation |c Technische Universität Berlin |d 2020 | ||
| 650 | 0 | 7 | |a Digitale Revolution |0 (DE-588)7854804-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Supply Chain Management |0 (DE-588)4684051-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenwert |0 (DE-588)4515875-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Digitalisierung |0 (DE-588)4123065-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Logistik |0 (DE-588)4036210-3 |2 gnd |9 rswk-swf |
| 653 | |a logistics | ||
| 653 | |a supply chain management | ||
| 653 | |a digital transformation | ||
| 653 | |a customer value | ||
| 653 | |a innovation | ||
| 653 | |a Logistik | ||
| 653 | |a digitale Transformation | ||
| 653 | |a Kundenwert | ||
| 653 | |a Innovation | ||
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Datensatz im Suchindex
| _version_ | 1804182184608661504 |
|---|---|
| adam_text | TABLE
OF
CONTENTS
1
INTRODUCTION
................................................................................................................................
1
1.1
MOTIVATION
.........................................................................................................................
1
1.2
RESEARCH
OBJECTIVE
AND
APPROACH
......................................................................................
2
1.3
THESIS
OUTLINE
....................................................................................................................
4
2
THEORETICAL
BACKGROUND
............................................................................................................
6
2.1
THEORETICAL
BASIS
AND
FRAMING
...........................................................................................
6
2.2
METHODOLOGICAL
APPROACH
................................................................................................
12
3
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
..........................................
14
3.1
NATIONAL
INITIATIVES
............................................................................................................
14
3.2
DEFINITIONAL
FRAMING
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
17
3.2.1
INDUSTRY4.0
..................................................................................................................
19
3.2.2
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.....................................................................
23
3.3
DEFINITION
OF
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
...........
26
3.3.1
TRADITIONAL
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
CHARACTERISTICS
.............................
27
3.3.2
DIGITALLY
TRANSFORMED
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
CHARACTERISTICS
..........
28
3.3.3
NEW
CUSTOMER
VALUE
PROPOSITION
................................................................................
32
3.4
SUMMARY
.........................................................................................................................
33
4
MANUFACTURING
COMPANIES
*
DIGITAL
TRANSFORMATION
STATUS
.......................................................
34
4.1
STATUS
QUO
.........................................................................................................................
34
4.2
CHALLENGES
OF
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
...........
47
4.3
PROSPECTS
OF
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
............
48
4.4
DELIMITATION
OF
THE
THESIS
................................................................................................
54
4.5
SUMMARY
.........................................................................................................................
58
5
DIGITAL
TRANSFORMATION
TECHNOLOGIES.......................................................................................
60
5.1
SYSTEMATIC
LITERATURE
REVIEW
.............................................................................................
61
5.2
CAPABILITIES
OF
DIGITAL
TRANSFORMATION
TECHNOLOGIES
.........................................................
68
5.3
SUMMARY
..........................................................................................................................
76
6
CONCEPTUALIZING
CUSTOMER
VALUE
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
..........................
77
6.1
DEFINITION
APPROACH
CUSTOMER
VALUE
.................................................................................
79
6.1.1
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
PERFORMANCE
DIFFERENTIATION
.........................
82
6.1.2
IMPACT
OF
TECHNOLOGIES
*
CAPABILITIES
ON
PERFORMANCE
DIFFERENTIATION
...........................
84
6.1.3
CUSTOMER
ORIENTED
KEY
PERFORMANCE
INDICATORS
............................................................
90
6.1.4
IMPLICATIONS
FOR
CREATING
A
COMPETITIVE
ADVANTAGE
......................................................
92
6.2
STATUS
QUO
OF
CUSTOMER-BASED
PERFORMANCE
COMPONENTS
.................................................
94
6.2.1
METHODOLOGY
.................................................................................................................
94
6.2.2
RESULTS
...........................................................................................................................
97
6.2.3
DISCUSSION
.....................................................................................................................
99
6.3
THEORETICAL
FRAMEWORK
....................................................................................................
102
6.4
SUMMARY
.........................................................................................................................
105
7
CAPTURING
CUSTOMER
VALUE
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
..................................
106
7.1
EXPERT
INTERVIEWS
............................................................................................................
106
7.1.1
METHODOLOGY
................................................................................................................
106
7.1.2
CASE
DESCRIPTIONS
.........................................................................................................
110
7.1.3
FINDINGS
.......................................................................................................................
116
7.1.3.1
STRATEGIES
FOR
DIGITAL
TRANSFORMATION
................................................................
116
7.1.3.2
CAPTURING
VALUES
OF
AVAILABILITY,
SERVITIZATION,
CO-CREATION,
AND
COGNITION
...
121
7.1.3.3
EVOLUTION
OF
KEY
PERFORMANCE
INDICATORS
.........................................................
129
7.1.3.4
OPEN
INNOVATION
................................................................................................
131
7.1.3.5
ORGANIZATION
......................................................................................................
132
7.1.3.6
SUCCESS
FACTORS
..................................................................................................
135
7.1.4
SUMMARY
AND
PROSPECTIVE
CHANGE
OF
THE
RELATIONSHIP
TO
THE
CUSTOMER
.....................
137
7.2
ARCHITECTURAL
FRAMEWORK
FOR
CAPTURING
AND
INCREASING
CUSTOMER
VALUE
.........................
140
7.2.1
VALUE
ASSESSMENT
.......................................................................................................
145
II
7.2.2
VALUE
PROPOSITION
.......................................................................................................
147
7.2.3
VALUE
PORTFOLIO
...........................................................................................................
148
7.2.4
SCOPE
OF
COLLABORATION
...............................................................................................
150
7.2.5
ORGANIZATION
AND
SKILLS
MANAGEMENT
.........................................................................
152
7.2.6
PERFORMANCE
METRICS
..................................................................................................
154
7.3
VALIDATION
......................................................................................................................
156
7.4
SUMMARY
AND
ADAPTED
FRAMEWORK
................................................................................
162
8
CONCLUSION
AND
OUTLOOK
........................................................................................................
164
8.1
SUMMARY
.......................................................................................................................
164
8.2
SCIENTIFIC
CONTRIBUTION
...................................................................................................
167
8.3
MANAGERIAL
CONTRIBUTION
................................................................................................
167
8.4
OUTLOOK
AND
FURTHER
RESEARCH
.........................................................................................
168
8.5
CRITICAL
ACKNOWLEDGEMENT
.............................................................................................
171
9
REFERENCES
..............................................................................................................................
173
10
APPENDIXES
...........................................................................................................................
194
10.1
APPENDIX
A
...............................................................................................................
194
10.2
APPENDIX
B
...............................................................................................................
196
10.3
APPENDIX
C
...............................................................................................................
197
10.4
APPENDIX
D
...............................................................................................................
198
10.5
APPENDIX
E
...............................................................................................................
200
10.6
APPENDIX
F
...............................................................................................................
203
III
|
| adam_txt |
TABLE
OF
CONTENTS
1
INTRODUCTION
.
1
1.1
MOTIVATION
.
1
1.2
RESEARCH
OBJECTIVE
AND
APPROACH
.
2
1.3
THESIS
OUTLINE
.
4
2
THEORETICAL
BACKGROUND
.
6
2.1
THEORETICAL
BASIS
AND
FRAMING
.
6
2.2
METHODOLOGICAL
APPROACH
.
12
3
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.
14
3.1
NATIONAL
INITIATIVES
.
14
3.2
DEFINITIONAL
FRAMING
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
17
3.2.1
INDUSTRY4.0
.
19
3.2.2
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.
23
3.3
DEFINITION
OF
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.
26
3.3.1
TRADITIONAL
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
CHARACTERISTICS
.
27
3.3.2
DIGITALLY
TRANSFORMED
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
CHARACTERISTICS
.
28
3.3.3
NEW
CUSTOMER
VALUE
PROPOSITION
.
32
3.4
SUMMARY
.
33
4
MANUFACTURING
COMPANIES
*
DIGITAL
TRANSFORMATION
STATUS
.
34
4.1
STATUS
QUO
.
34
4.2
CHALLENGES
OF
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.
47
4.3
PROSPECTS
OF
DIGITAL
TRANSFORMATION
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.
48
4.4
DELIMITATION
OF
THE
THESIS
.
54
4.5
SUMMARY
.
58
5
DIGITAL
TRANSFORMATION
TECHNOLOGIES.
60
5.1
SYSTEMATIC
LITERATURE
REVIEW
.
61
5.2
CAPABILITIES
OF
DIGITAL
TRANSFORMATION
TECHNOLOGIES
.
68
5.3
SUMMARY
.
76
6
CONCEPTUALIZING
CUSTOMER
VALUE
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.
77
6.1
DEFINITION
APPROACH
CUSTOMER
VALUE
.
79
6.1.1
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
PERFORMANCE
DIFFERENTIATION
.
82
6.1.2
IMPACT
OF
TECHNOLOGIES
*
CAPABILITIES
ON
PERFORMANCE
DIFFERENTIATION
.
84
6.1.3
CUSTOMER
ORIENTED
KEY
PERFORMANCE
INDICATORS
.
90
6.1.4
IMPLICATIONS
FOR
CREATING
A
COMPETITIVE
ADVANTAGE
.
92
6.2
STATUS
QUO
OF
CUSTOMER-BASED
PERFORMANCE
COMPONENTS
.
94
6.2.1
METHODOLOGY
.
94
6.2.2
RESULTS
.
97
6.2.3
DISCUSSION
.
99
6.3
THEORETICAL
FRAMEWORK
.
102
6.4
SUMMARY
.
105
7
CAPTURING
CUSTOMER
VALUE
IN
LOGISTICS
AND
SUPPLY
CHAIN
MANAGEMENT
.
106
7.1
EXPERT
INTERVIEWS
.
106
7.1.1
METHODOLOGY
.
106
7.1.2
CASE
DESCRIPTIONS
.
110
7.1.3
FINDINGS
.
116
7.1.3.1
STRATEGIES
FOR
DIGITAL
TRANSFORMATION
.
116
7.1.3.2
CAPTURING
VALUES
OF
AVAILABILITY,
SERVITIZATION,
CO-CREATION,
AND
COGNITION
.
121
7.1.3.3
EVOLUTION
OF
KEY
PERFORMANCE
INDICATORS
.
129
7.1.3.4
OPEN
INNOVATION
.
131
7.1.3.5
ORGANIZATION
.
132
7.1.3.6
SUCCESS
FACTORS
.
135
7.1.4
SUMMARY
AND
PROSPECTIVE
CHANGE
OF
THE
RELATIONSHIP
TO
THE
CUSTOMER
.
137
7.2
ARCHITECTURAL
FRAMEWORK
FOR
CAPTURING
AND
INCREASING
CUSTOMER
VALUE
.
140
7.2.1
VALUE
ASSESSMENT
.
145
II
7.2.2
VALUE
PROPOSITION
.
147
7.2.3
VALUE
PORTFOLIO
.
148
7.2.4
SCOPE
OF
COLLABORATION
.
150
7.2.5
ORGANIZATION
AND
SKILLS
MANAGEMENT
.
152
7.2.6
PERFORMANCE
METRICS
.
154
7.3
VALIDATION
.
156
7.4
SUMMARY
AND
ADAPTED
FRAMEWORK
.
162
8
CONCLUSION
AND
OUTLOOK
.
164
8.1
SUMMARY
.
164
8.2
SCIENTIFIC
CONTRIBUTION
.
167
8.3
MANAGERIAL
CONTRIBUTION
.
167
8.4
OUTLOOK
AND
FURTHER
RESEARCH
.
168
8.5
CRITICAL
ACKNOWLEDGEMENT
.
171
9
REFERENCES
.
173
10
APPENDIXES
.
194
10.1
APPENDIX
A
.
194
10.2
APPENDIX
B
.
196
10.3
APPENDIX
C
.
197
10.4
APPENDIX
D
.
198
10.5
APPENDIX
E
.
200
10.6
APPENDIX
F
.
203
III |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Junge, Anna Lisa |
| author_GND | (DE-588)1201827124 |
| author_facet | Junge, Anna Lisa |
| author_role | aut |
| author_sort | Junge, Anna Lisa |
| author_variant | a l j al alj |
| building | Verbundindex |
| bvnumber | BV047132215 |
| classification_rvk | QP 320 QP 530 |
| collection | ebook |
| ctrlnum | (OCoLC)1237590473 (DE-599)DNB1226032907 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.14279/depositonce-10589 |
| format | Thesis Book |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV047132215 |
| illustrated | Illustrated |
| index_date | 2024-07-03T16:32:48Z |
| indexdate | 2024-07-10T09:03:31Z |
| institution | BVB |
| institution_GND | (DE-588)5053182-7 |
| isbn | 9783798331778 3798331774 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032538292 |
| oclc_num | 1237590473 |
| open_access_boolean | 1 |
| owner | DE-83 |
| owner_facet | DE-83 |
| physical | XI, 203 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm |
| psigel | ebook |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Universitätsverlag der TU Berlin |
| record_format | marc |
| series | Schriftenreihe Logistik der Technischen Universität Berlin |
| series2 | Schriftenreihe Logistik der Technischen Universität Berlin |
| spelling | Junge, Anna Lisa Verfasser (DE-588)1201827124 aut Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective Anna Lisa Junge 202101 Berlin Universitätsverlag der TU Berlin 2020 XI, 203 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm txt rdacontent n rdamedia nc rdacarrier Schriftenreihe Logistik der Technischen Universität Berlin 43 Dissertation Technische Universität Berlin 2020 Digitale Revolution (DE-588)7854804-4 gnd rswk-swf Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Kundenwert (DE-588)4515875-7 gnd rswk-swf Digitalisierung (DE-588)4123065-6 gnd rswk-swf Logistik (DE-588)4036210-3 gnd rswk-swf logistics supply chain management digital transformation customer value innovation Logistik digitale Transformation Kundenwert Innovation (DE-588)4113937-9 Hochschulschrift gnd-content Logistik (DE-588)4036210-3 s Supply Chain Management (DE-588)4684051-5 s Digitale Revolution (DE-588)7854804-4 s Kundenwert (DE-588)4515875-7 s DE-604 Digitalisierung (DE-588)4123065-6 s Technische Universität Berlin Universitätsbibliothek (DE-588)5053182-7 pbl Erscheint auch als Online-Ausgabe 10.14279/depositonce-10589 978-3-7983-3178-5 (DE-604)BV047132256 Schriftenreihe Logistik der Technischen Universität Berlin 43 (DE-604)BV022937951 43 https://doi.org/10.14279/depositonce-10589 Resolving-System kostenfrei Volltext X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=a7641df3e0ff48f5a2eb347a080f677b&prov=M&dok_var=1&dok_ext=htm Inhaltstext X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=a7641df3e0ff48f5a2eb347a080f677b&prov=M&dok_var=2&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032538292&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p vlb 20210130 DE-101 https://d-nb.info/provenance/plan#vlb |
| spellingShingle | Junge, Anna Lisa Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective Schriftenreihe Logistik der Technischen Universität Berlin Digitale Revolution (DE-588)7854804-4 gnd Supply Chain Management (DE-588)4684051-5 gnd Kundenwert (DE-588)4515875-7 gnd Digitalisierung (DE-588)4123065-6 gnd Logistik (DE-588)4036210-3 gnd |
| subject_GND | (DE-588)7854804-4 (DE-588)4684051-5 (DE-588)4515875-7 (DE-588)4123065-6 (DE-588)4036210-3 (DE-588)4113937-9 |
| title | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective |
| title_auth | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective |
| title_exact_search | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective |
| title_exact_search_txtP | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective |
| title_full | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective Anna Lisa Junge |
| title_fullStr | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective Anna Lisa Junge |
| title_full_unstemmed | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective Anna Lisa Junge |
| title_short | Conceptualizing and capturing digital transformation‘s customer value – a logistics and supply chain management perspective |
| title_sort | conceptualizing and capturing digital transformation s customer value a logistics and supply chain management perspective |
| topic | Digitale Revolution (DE-588)7854804-4 gnd Supply Chain Management (DE-588)4684051-5 gnd Kundenwert (DE-588)4515875-7 gnd Digitalisierung (DE-588)4123065-6 gnd Logistik (DE-588)4036210-3 gnd |
| topic_facet | Digitale Revolution Supply Chain Management Kundenwert Digitalisierung Logistik Hochschulschrift |
| url | https://doi.org/10.14279/depositonce-10589 http://deposit.dnb.de/cgi-bin/dokserv?id=a7641df3e0ff48f5a2eb347a080f677b&prov=M&dok_var=1&dok_ext=htm http://deposit.dnb.de/cgi-bin/dokserv?id=a7641df3e0ff48f5a2eb347a080f677b&prov=M&dok_var=2&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032538292&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV022937951 |
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