Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. Managing Electronic Servi...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Grönlund, Ake (VerfasserIn), Albinsson, L. (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	London Springer London 2000
Ausgabe:	1st ed. 2000
Schriftenreihe:	Practitioner Series
Schlagworte:	Information Systems Applications (incl. Internet) Multimedia Information Systems IT in Business User Interfaces and Human Computer Interaction Application software Multimedia information systems Information technology Business—Data processing User interfaces (Computer systems) Electronic Commerce Management
Online-Zugang:	UBY01 Volltext
Zusammenfassung:	Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations. Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively
Beschreibung:	1 Online-Ressource (XXX, 238 p. 14 illus)
ISBN:	9781447105114
DOI:	10.1007/978-1-4471-0511-4