Neutral Accent: How Language, Labor, and Life Become Global
In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences of global integration, and the ways in which call center work "neutralizes" racial, ethnic, and national identities become visib...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Durham
Duke University Press
[2015]
|
| Schlagworte: | |
| Online-Zugang: | DE-1043 DE-1046 DE-859 DE-860 DE-473 DE-739 DE-858 Volltext |
| Zusammenfassung: | In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences of global integration, and the ways in which call center work "neutralizes" racial, ethnic, and national identities become visible from the confines of their cubicles. In his interviews with call service workers and in his own work in a call center in the high tech metropolis of Gurgoan, India, Aneesh observed the difficulties these workers face in bridging cultures, laws, and economies: having to speak in an accent that does not betray their ethnicity, location, or social background; learning foreign social norms; and working graveyard shifts to accommodate international customers. Call center work is cast as independent of place, space, and time, and its neutrality-which Aneesh defines as indifference to difference-has become normal business practice in a global economy. The work of call center employees in the globally integrated marketplace comes at a cost, however, as they become disconnected from the local interactions and personal relationships that make their lives anything but neutral |
| Beschreibung: | Description based on online resource; title from PDF title page (publisher's Web site, viewed 25. Nov 2020) |
| Beschreibung: | 1 online resource (168 pages) 15 illustrations |
| ISBN: | 9780822375715 |
| DOI: | 10.1515/9780822375715 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV047048376 | ||
| 003 | DE-604 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 201207s2015 xx a||| o|||| 00||| eng d | ||
| 020 | |a 9780822375715 |9 978-0-8223-7571-5 | ||
| 024 | 7 | |a 10.1515/9780822375715 |2 doi | |
| 035 | |a (ZDB-23-DGG)9780822375715 | ||
| 035 | |a (OCoLC)1226701633 | ||
| 035 | |a (DE-599)BVBBV047048376 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1046 |a DE-859 |a DE-860 |a DE-473 |a DE-739 |a DE-1043 |a DE-858 | ||
| 082 | 0 | |a 381.1 |2 23 | |
| 100 | 1 | |a Aneesh, A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Neutral Accent |b How Language, Labor, and Life Become Global |c A. Aneesh |
| 264 | 1 | |a Durham |b Duke University Press |c [2015] | |
| 264 | 4 | |c © 2015 | |
| 300 | |a 1 online resource (168 pages) |b 15 illustrations | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Description based on online resource; title from PDF title page (publisher's Web site, viewed 25. Nov 2020) | ||
| 520 | |a In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences of global integration, and the ways in which call center work "neutralizes" racial, ethnic, and national identities become visible from the confines of their cubicles. In his interviews with call service workers and in his own work in a call center in the high tech metropolis of Gurgoan, India, Aneesh observed the difficulties these workers face in bridging cultures, laws, and economies: having to speak in an accent that does not betray their ethnicity, location, or social background; learning foreign social norms; and working graveyard shifts to accommodate international customers. Call center work is cast as independent of place, space, and time, and its neutrality-which Aneesh defines as indifference to difference-has become normal business practice in a global economy. The work of call center employees in the globally integrated marketplace comes at a cost, however, as they become disconnected from the local interactions and personal relationships that make their lives anything but neutral | ||
| 546 | |a In English | ||
| 650 | 7 | |a SOCIAL SCIENCE / Anthropology / Cultural & Social |2 bisacsh | |
| 650 | 4 | |a Call center agents |z India |z Gurgaon | |
| 650 | 4 | |a Call centers |z India |z Gurgaon | |
| 650 | 4 | |a Globalization | |
| 650 | 4 | |a Intercultural communication | |
| 856 | 4 | 0 | |u https://doi.org/10.1515/9780822375715 |x Verlag |z URL des Erstveröffentlichers |3 Volltext |
| 912 | |a ZDB-23-DGG | ||
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-032455772 | |
| 966 | e | |u https://doi.org/10.1515/9780822375715 |l DE-1043 |p ZDB-23-DGG |q FAB_PDA_DGG |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1515/9780822375715 |l DE-1046 |p ZDB-23-DGG |q FAW_PDA_DGG |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1515/9780822375715 |l DE-859 |p ZDB-23-DGG |q FKE_PDA_DGG |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1515/9780822375715 |l DE-860 |p ZDB-23-DGG |q FLA_PDA_DGG |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1515/9780822375715 |l DE-473 |p ZDB-23-DGG |q UBG_PDA_DGG |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1515/9780822375715 |l DE-739 |p ZDB-23-DGG |q UPA_PDA_DGG |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1515/9780822375715 |l DE-858 |p ZDB-23-DGG |q FCO_PDA_DGG |x Verlag |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1824507747195944960 |
|---|---|
| adam_text | |
| adam_txt | |
| any_adam_object | |
| any_adam_object_boolean | |
| author | Aneesh, A. |
| author_facet | Aneesh, A. |
| author_role | aut |
| author_sort | Aneesh, A. |
| author_variant | a a aa |
| building | Verbundindex |
| bvnumber | BV047048376 |
| collection | ZDB-23-DGG |
| ctrlnum | (ZDB-23-DGG)9780822375715 (OCoLC)1226701633 (DE-599)BVBBV047048376 |
| dewey-full | 381.1 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 381 - Commerce (Trade) |
| dewey-raw | 381.1 |
| dewey-search | 381.1 |
| dewey-sort | 3381.1 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.1515/9780822375715 |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000zc 4500</leader><controlfield tag="001">BV047048376</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">201207s2015 xx a||| o|||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780822375715</subfield><subfield code="9">978-0-8223-7571-5</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1515/9780822375715</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-23-DGG)9780822375715</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1226701633</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV047048376</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1046</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-860</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-739</subfield><subfield code="a">DE-1043</subfield><subfield code="a">DE-858</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">381.1</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Aneesh, A.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Neutral Accent</subfield><subfield code="b">How Language, Labor, and Life Become Global</subfield><subfield code="c">A. Aneesh</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Durham</subfield><subfield code="b">Duke University Press</subfield><subfield code="c">[2015]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2015</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (168 pages)</subfield><subfield code="b">15 illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based on online resource; title from PDF title page (publisher's Web site, viewed 25. Nov 2020)</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences of global integration, and the ways in which call center work "neutralizes" racial, ethnic, and national identities become visible from the confines of their cubicles. In his interviews with call service workers and in his own work in a call center in the high tech metropolis of Gurgoan, India, Aneesh observed the difficulties these workers face in bridging cultures, laws, and economies: having to speak in an accent that does not betray their ethnicity, location, or social background; learning foreign social norms; and working graveyard shifts to accommodate international customers. Call center work is cast as independent of place, space, and time, and its neutrality-which Aneesh defines as indifference to difference-has become normal business practice in a global economy. The work of call center employees in the globally integrated marketplace comes at a cost, however, as they become disconnected from the local interactions and personal relationships that make their lives anything but neutral</subfield></datafield><datafield tag="546" ind1=" " ind2=" "><subfield code="a">In English</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">SOCIAL SCIENCE / Anthropology / Cultural & Social</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Call center agents</subfield><subfield code="z">India</subfield><subfield code="z">Gurgaon</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Call centers</subfield><subfield code="z">India</subfield><subfield code="z">Gurgaon</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Globalization</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Intercultural communication</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="x">Verlag</subfield><subfield code="z">URL des Erstveröffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-23-DGG</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-032455772</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="l">DE-1043</subfield><subfield code="p">ZDB-23-DGG</subfield><subfield code="q">FAB_PDA_DGG</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="l">DE-1046</subfield><subfield code="p">ZDB-23-DGG</subfield><subfield code="q">FAW_PDA_DGG</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="l">DE-859</subfield><subfield code="p">ZDB-23-DGG</subfield><subfield code="q">FKE_PDA_DGG</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="l">DE-860</subfield><subfield code="p">ZDB-23-DGG</subfield><subfield code="q">FLA_PDA_DGG</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="l">DE-473</subfield><subfield code="p">ZDB-23-DGG</subfield><subfield code="q">UBG_PDA_DGG</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="l">DE-739</subfield><subfield code="p">ZDB-23-DGG</subfield><subfield code="q">UPA_PDA_DGG</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1515/9780822375715</subfield><subfield code="l">DE-858</subfield><subfield code="p">ZDB-23-DGG</subfield><subfield code="q">FCO_PDA_DGG</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV047048376 |
| illustrated | Illustrated |
| index_date | 2024-07-03T16:07:27Z |
| indexdate | 2025-02-19T17:29:38Z |
| institution | BVB |
| isbn | 9780822375715 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032455772 |
| oclc_num | 1226701633 |
| open_access_boolean | |
| owner | DE-1046 DE-859 DE-860 DE-473 DE-BY-UBG DE-739 DE-1043 DE-858 |
| owner_facet | DE-1046 DE-859 DE-860 DE-473 DE-BY-UBG DE-739 DE-1043 DE-858 |
| physical | 1 online resource (168 pages) 15 illustrations |
| psigel | ZDB-23-DGG ZDB-23-DGG FAB_PDA_DGG ZDB-23-DGG FAW_PDA_DGG ZDB-23-DGG FKE_PDA_DGG ZDB-23-DGG FLA_PDA_DGG ZDB-23-DGG UBG_PDA_DGG ZDB-23-DGG UPA_PDA_DGG ZDB-23-DGG FCO_PDA_DGG |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Duke University Press |
| record_format | marc |
| spelling | Aneesh, A. Verfasser aut Neutral Accent How Language, Labor, and Life Become Global A. Aneesh Durham Duke University Press [2015] © 2015 1 online resource (168 pages) 15 illustrations txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (publisher's Web site, viewed 25. Nov 2020) In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences of global integration, and the ways in which call center work "neutralizes" racial, ethnic, and national identities become visible from the confines of their cubicles. In his interviews with call service workers and in his own work in a call center in the high tech metropolis of Gurgoan, India, Aneesh observed the difficulties these workers face in bridging cultures, laws, and economies: having to speak in an accent that does not betray their ethnicity, location, or social background; learning foreign social norms; and working graveyard shifts to accommodate international customers. Call center work is cast as independent of place, space, and time, and its neutrality-which Aneesh defines as indifference to difference-has become normal business practice in a global economy. The work of call center employees in the globally integrated marketplace comes at a cost, however, as they become disconnected from the local interactions and personal relationships that make their lives anything but neutral In English SOCIAL SCIENCE / Anthropology / Cultural & Social bisacsh Call center agents India Gurgaon Call centers India Gurgaon Globalization Intercultural communication https://doi.org/10.1515/9780822375715 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Aneesh, A. Neutral Accent How Language, Labor, and Life Become Global SOCIAL SCIENCE / Anthropology / Cultural & Social bisacsh Call center agents India Gurgaon Call centers India Gurgaon Globalization Intercultural communication |
| title | Neutral Accent How Language, Labor, and Life Become Global |
| title_auth | Neutral Accent How Language, Labor, and Life Become Global |
| title_exact_search | Neutral Accent How Language, Labor, and Life Become Global |
| title_exact_search_txtP | Neutral Accent How Language, Labor, and Life Become Global |
| title_full | Neutral Accent How Language, Labor, and Life Become Global A. Aneesh |
| title_fullStr | Neutral Accent How Language, Labor, and Life Become Global A. Aneesh |
| title_full_unstemmed | Neutral Accent How Language, Labor, and Life Become Global A. Aneesh |
| title_short | Neutral Accent |
| title_sort | neutral accent how language labor and life become global |
| title_sub | How Language, Labor, and Life Become Global |
| topic | SOCIAL SCIENCE / Anthropology / Cultural & Social bisacsh Call center agents India Gurgaon Call centers India Gurgaon Globalization Intercultural communication |
| topic_facet | SOCIAL SCIENCE / Anthropology / Cultural & Social Call center agents India Gurgaon Call centers India Gurgaon Globalization Intercultural communication |
| url | https://doi.org/10.1515/9780822375715 |
| work_keys_str_mv | AT aneesha neutralaccenthowlanguagelaborandlifebecomeglobal |