Delivering fantastic customer experience: how to turn customer satisfaction into customer relationships
"If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an 'OK' experience-and get away with it. In today's hypercompetitive environment, companies can no longer b...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
Routledge, Taylor & Francis Group
2020
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| Schlagworte: | |
| Online-Zugang: | URL des Erstveroeffentlichers |
| Zusammenfassung: | "If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an 'OK' experience-and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized and memorable customer experiences if they plan to stay in the game. In this book, you will learn: What customer experience truly is. How emotions can increase customer loyalty... or make customers ditch a brand. Which behaviors and attitudes lose customers. Ten easy, practical and proven ways to immediately improve your customer experience. What renowned companies do to offer the best customer experience . This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. No matter what role you play, this book offers easy tips, recommendations and examples to help improve customer experience, realistically, sustainably and affordably"-- |
| Beschreibung: | Description based on print version record |
| Beschreibung: | 1 online resource (xvii, 93 pages.) |
| ISBN: | 9781000707724 1000707725 |
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| 500 | |a Description based on print version record | ||
| 520 | |a "If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an 'OK' experience-and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized and memorable customer experiences if they plan to stay in the game. In this book, you will learn: What customer experience truly is. How emotions can increase customer loyalty... or make customers ditch a brand. Which behaviors and attitudes lose customers. Ten easy, practical and proven ways to immediately improve your customer experience. What renowned companies do to offer the best customer experience . This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. No matter what role you play, this book offers easy tips, recommendations and examples to help improve customer experience, realistically, sustainably and affordably"-- | ||
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer loyalty | |
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| author | Lafrenière, Daniel |
| author_facet | Lafrenière, Daniel |
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| bvnumber | BV047007341 |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV047007341 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T15:58:04Z |
| indexdate | 2024-07-10T08:59:57Z |
| institution | BVB |
| isbn | 9781000707724 1000707725 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032414878 |
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| physical | 1 online resource (xvii, 93 pages.) |
| psigel | ZDB-7-TFC |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Routledge, Taylor & Francis Group |
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| spelling | Lafrenière, Daniel Verfasser aut Delivering fantastic customer experience how to turn customer satisfaction into customer relationships Daniel Lafrenière New York, NY Routledge, Taylor & Francis Group 2020 1 online resource (xvii, 93 pages.) txt rdacontent c rdamedia cr rdacarrier Description based on print version record "If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an 'OK' experience-and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized and memorable customer experiences if they plan to stay in the game. In this book, you will learn: What customer experience truly is. How emotions can increase customer loyalty... or make customers ditch a brand. Which behaviors and attitudes lose customers. Ten easy, practical and proven ways to immediately improve your customer experience. What renowned companies do to offer the best customer experience . This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. No matter what role you play, this book offers easy tips, recommendations and examples to help improve customer experience, realistically, sustainably and affordably"-- Consumer satisfaction Customer relations Customer loyalty https://www.taylorfrancis.com/books/9780429328091 Verlag URL des Erstveroeffentlichers Volltext |
| spellingShingle | Lafrenière, Daniel Delivering fantastic customer experience how to turn customer satisfaction into customer relationships Consumer satisfaction Customer relations Customer loyalty |
| title | Delivering fantastic customer experience how to turn customer satisfaction into customer relationships |
| title_auth | Delivering fantastic customer experience how to turn customer satisfaction into customer relationships |
| title_exact_search | Delivering fantastic customer experience how to turn customer satisfaction into customer relationships |
| title_exact_search_txtP | Delivering fantastic customer experience how to turn customer satisfaction into customer relationships |
| title_full | Delivering fantastic customer experience how to turn customer satisfaction into customer relationships Daniel Lafrenière |
| title_fullStr | Delivering fantastic customer experience how to turn customer satisfaction into customer relationships Daniel Lafrenière |
| title_full_unstemmed | Delivering fantastic customer experience how to turn customer satisfaction into customer relationships Daniel Lafrenière |
| title_short | Delivering fantastic customer experience |
| title_sort | delivering fantastic customer experience how to turn customer satisfaction into customer relationships |
| title_sub | how to turn customer satisfaction into customer relationships |
| topic | Consumer satisfaction Customer relations Customer loyalty |
| topic_facet | Consumer satisfaction Customer relations Customer loyalty |
| url | https://www.taylorfrancis.com/books/9780429328091 |
| work_keys_str_mv | AT lafrenieredaniel deliveringfantasticcustomerexperiencehowtoturncustomersatisfactionintocustomerrelationships |