The language of patient feedback: a corpus linguistic study of online health communication
"The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues re...
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Abingdon, Oxon
Routledge
2019
|
| Schriftenreihe: | Routledge applied corpus linguistics series
Routledge applied corpus linguistics series |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: - uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation; - investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback; - demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices; - concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication"-- |
| Beschreibung: | Description based on online resource; title from digital title page (viewed on May 28, 2019) |
| Beschreibung: | 1 online resource |
| ISBN: | 9780429259265 0429259263 9780429521485 0429521480 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV047006265 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 201118s2019 |||| o||u| ||||||eng d | ||
| 020 | |a 9780429259265 |9 978-0-429-25926-5 | ||
| 020 | |a 0429259263 |9 0-429-25926-3 | ||
| 020 | |a 9780429521485 |9 978-0-429-52148-5 | ||
| 020 | |a 0429521480 |9 0-429-52148-0 | ||
| 024 | 7 | |a 10.4324/9780429259265 |2 doi | |
| 035 | |a (ZDB-7-TFC)9780429259265 | ||
| 035 | |a (DE-599)BVBBV047006265 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 410.1/88 |2 23 | |
| 100 | 1 | |a Baker, Paul |d 1972- |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The language of patient feedback |b a corpus linguistic study of online health communication |c Paul Baker, Gavin Brookes and Craig Evans |
| 264 | 1 | |a Abingdon, Oxon |b Routledge |c 2019 | |
| 264 | 4 | |c © 2019 | |
| 300 | |a 1 online resource | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a Routledge applied corpus linguistics series | |
| 490 | 0 | |a Routledge applied corpus linguistics series | |
| 500 | |a Description based on online resource; title from digital title page (viewed on May 28, 2019) | ||
| 520 | |a "The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: - uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation; - investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback; - demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices; - concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication"-- | ||
| 610 | 2 | 4 | |a Great Britain / National Health Service |
| 650 | 4 | |a Corpora (Linguistics) | |
| 650 | 4 | |a Communication in medicine / England | |
| 650 | 4 | |a Physician and patient / England | |
| 700 | 1 | |a Brookes, Gavin |4 aut | |
| 700 | 1 | |a Evans, Craig |4 aut | |
| 856 | 4 | 0 | |u https://www.taylorfrancis.com/books/9780429259265 |x Verlag |z URL des Erstveroeffentlichers |3 Volltext |
| 912 | |a ZDB-7-TFC | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-032413802 | ||
Datensatz im Suchindex
| _version_ | 1804181958476955648 |
|---|---|
| adam_txt | |
| any_adam_object | |
| any_adam_object_boolean | |
| author | Baker, Paul 1972- Brookes, Gavin Evans, Craig |
| author_facet | Baker, Paul 1972- Brookes, Gavin Evans, Craig |
| author_role | aut aut aut |
| author_sort | Baker, Paul 1972- |
| author_variant | p b pb g b gb c e ce |
| building | Verbundindex |
| bvnumber | BV047006265 |
| collection | ZDB-7-TFC |
| ctrlnum | (ZDB-7-TFC)9780429259265 (DE-599)BVBBV047006265 |
| dewey-full | 410.1/88 |
| dewey-hundreds | 400 - Language |
| dewey-ones | 410 - Linguistics |
| dewey-raw | 410.1/88 |
| dewey-search | 410.1/88 |
| dewey-sort | 3410.1 288 |
| dewey-tens | 410 - Linguistics |
| discipline | Sprachwissenschaft |
| discipline_str_mv | Sprachwissenschaft |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03014nmm a2200457zc 4500</leader><controlfield tag="001">BV047006265</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">201118s2019 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780429259265</subfield><subfield code="9">978-0-429-25926-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0429259263</subfield><subfield code="9">0-429-25926-3</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780429521485</subfield><subfield code="9">978-0-429-52148-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0429521480</subfield><subfield code="9">0-429-52148-0</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.4324/9780429259265</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-7-TFC)9780429259265</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV047006265</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">410.1/88</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Baker, Paul</subfield><subfield code="d">1972-</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The language of patient feedback</subfield><subfield code="b">a corpus linguistic study of online health communication</subfield><subfield code="c">Paul Baker, Gavin Brookes and Craig Evans</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Abingdon, Oxon</subfield><subfield code="b">Routledge</subfield><subfield code="c">2019</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2019</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Routledge applied corpus linguistics series</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Routledge applied corpus linguistics series</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based on online resource; title from digital title page (viewed on May 28, 2019)</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">"The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: - uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation; - investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback; - demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices; - concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication"--</subfield></datafield><datafield tag="610" ind1="2" ind2="4"><subfield code="a">Great Britain / National Health Service</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Corpora (Linguistics)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Communication in medicine / England</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Physician and patient / England</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Brookes, Gavin</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Evans, Craig</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://www.taylorfrancis.com/books/9780429259265</subfield><subfield code="x">Verlag</subfield><subfield code="z">URL des Erstveroeffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-7-TFC</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-032413802</subfield></datafield></record></collection> |
| id | DE-604.BV047006265 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T15:58:02Z |
| indexdate | 2024-07-10T08:59:55Z |
| institution | BVB |
| isbn | 9780429259265 0429259263 9780429521485 0429521480 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032413802 |
| open_access_boolean | |
| physical | 1 online resource |
| psigel | ZDB-7-TFC |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Routledge |
| record_format | marc |
| series2 | Routledge applied corpus linguistics series |
| spelling | Baker, Paul 1972- Verfasser aut The language of patient feedback a corpus linguistic study of online health communication Paul Baker, Gavin Brookes and Craig Evans Abingdon, Oxon Routledge 2019 © 2019 1 online resource txt rdacontent c rdamedia cr rdacarrier Routledge applied corpus linguistics series Description based on online resource; title from digital title page (viewed on May 28, 2019) "The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: - uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation; - investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback; - demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices; - concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication"-- Great Britain / National Health Service Corpora (Linguistics) Communication in medicine / England Physician and patient / England Brookes, Gavin aut Evans, Craig aut https://www.taylorfrancis.com/books/9780429259265 Verlag URL des Erstveroeffentlichers Volltext |
| spellingShingle | Baker, Paul 1972- Brookes, Gavin Evans, Craig The language of patient feedback a corpus linguistic study of online health communication Great Britain / National Health Service Corpora (Linguistics) Communication in medicine / England Physician and patient / England |
| title | The language of patient feedback a corpus linguistic study of online health communication |
| title_auth | The language of patient feedback a corpus linguistic study of online health communication |
| title_exact_search | The language of patient feedback a corpus linguistic study of online health communication |
| title_exact_search_txtP | The language of patient feedback a corpus linguistic study of online health communication |
| title_full | The language of patient feedback a corpus linguistic study of online health communication Paul Baker, Gavin Brookes and Craig Evans |
| title_fullStr | The language of patient feedback a corpus linguistic study of online health communication Paul Baker, Gavin Brookes and Craig Evans |
| title_full_unstemmed | The language of patient feedback a corpus linguistic study of online health communication Paul Baker, Gavin Brookes and Craig Evans |
| title_short | The language of patient feedback |
| title_sort | the language of patient feedback a corpus linguistic study of online health communication |
| title_sub | a corpus linguistic study of online health communication |
| topic | Great Britain / National Health Service Corpora (Linguistics) Communication in medicine / England Physician and patient / England |
| topic_facet | Great Britain / National Health Service Corpora (Linguistics) Communication in medicine / England Physician and patient / England |
| url | https://www.taylorfrancis.com/books/9780429259265 |
| work_keys_str_mv | AT bakerpaul thelanguageofpatientfeedbackacorpuslinguisticstudyofonlinehealthcommunication AT brookesgavin thelanguageofpatientfeedbackacorpuslinguisticstudyofonlinehealthcommunication AT evanscraig thelanguageofpatientfeedbackacorpuslinguisticstudyofonlinehealthcommunication |