Assessing service quality: satisfying the expectations of library customers
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London
ALA Editions
[2015]
|
| Ausgabe: | Third edition |
| Schlagworte: | |
| Beschreibung: | 1 Online-Ressource (xiii, 218 Seiten) Illustrationen, Diagramme |
| ISBN: | 9780838913093 9780838913109 |
Internformat
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| 264 | 4 | |c © 2015 | |
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Datensatz im Suchindex
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| id | DE-604.BV046902198 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T15:24:48Z |
| indexdate | 2024-07-10T08:57:01Z |
| institution | BVB |
| isbn | 9780838913093 9780838913109 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032311839 |
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| physical | 1 Online-Ressource (xiii, 218 Seiten) Illustrationen, Diagramme |
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| publishDate | 2015 |
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| publisher | ALA Editions |
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| spelling | Hernon, Peter Verfasser aut Assessing service quality satisfying the expectations of library customers Peter Hernon ; Ellen Altman ; Robert E. Dugan Third edition London ALA Editions [2015] © 2015 1 Online-Ressource (xiii, 218 Seiten) Illustrationen, Diagramme txt rdacontent c rdamedia cr rdacarrier Benutzung (DE-588)4144483-8 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Benutzung (DE-588)4144483-8 s Leistungsmessung (DE-588)4167290-2 s DE-604 Altman, Ellen Verfasser aut Dugan, Robert E. 1952- Verfasser (DE-588)173538754 aut Erscheint auch als Druck-Ausgabe 978-0-8389-1308-6 |
| spellingShingle | Hernon, Peter Altman, Ellen Dugan, Robert E. 1952- Assessing service quality satisfying the expectations of library customers Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4144483-8 (DE-588)4167290-2 (DE-588)4006439-6 |
| title | Assessing service quality satisfying the expectations of library customers |
| title_auth | Assessing service quality satisfying the expectations of library customers |
| title_exact_search | Assessing service quality satisfying the expectations of library customers |
| title_exact_search_txtP | Assessing service quality satisfying the expectations of library customers |
| title_full | Assessing service quality satisfying the expectations of library customers Peter Hernon ; Ellen Altman ; Robert E. Dugan |
| title_fullStr | Assessing service quality satisfying the expectations of library customers Peter Hernon ; Ellen Altman ; Robert E. Dugan |
| title_full_unstemmed | Assessing service quality satisfying the expectations of library customers Peter Hernon ; Ellen Altman ; Robert E. Dugan |
| title_short | Assessing service quality |
| title_sort | assessing service quality satisfying the expectations of library customers |
| title_sub | satisfying the expectations of library customers |
| topic | Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Benutzung Leistungsmessung Bibliothek |
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