The Universal Service Desk (USD): implementing, controlling and improving service delivery
The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
Ely
IT Governance Ltd
2020
|
Zusammenfassung: | The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today! |
Beschreibung: | Description based on publisher supplied metadata and other sources |
Beschreibung: | 1 Online-Ressource ((244 Seiten)) |
ISBN: | 9781787781498 |
Internformat
MARC
LEADER | 00000nmm a22000002c 4500 | ||
---|---|---|---|
001 | BV046894818 | ||
003 | DE-604 | ||
005 | 20241101 | ||
007 | cr|uuu---uuuuu | ||
008 | 200911s2020 |||| o||u| ||||||eng d | ||
020 | |a 9781787781498 |c Online, PDF |9 978-1-78778-149-8 | ||
035 | |a (ZDB-30-PQE)EBC6216463 | ||
035 | |a (ZDB-30-PAD)EBC6216463 | ||
035 | |a (ZDB-89-EBL)EBL6216463 | ||
035 | |a (OCoLC)1198886878 | ||
035 | |a (DE-599)BVBBV046894818 | ||
040 | |a DE-604 |b ger |e rda | ||
041 | 0 | |a eng | |
049 | |a DE-11 | ||
082 | 0 | |a 658.4038 | |
100 | 1 | |a Johnson, Brian |e Verfasser |4 aut | |
245 | 1 | 0 | |a The Universal Service Desk (USD) |b implementing, controlling and improving service delivery |c Brian Johnson, Léon-Paul de Rouw |
264 | 1 | |a Ely |b IT Governance Ltd |c 2020 | |
264 | 4 | |c © 2020 | |
300 | |a 1 Online-Ressource ((244 Seiten)) | ||
336 | |b txt |2 rdacontent | ||
337 | |b c |2 rdamedia | ||
338 | |b cr |2 rdacarrier | ||
500 | |a Description based on publisher supplied metadata and other sources | ||
520 | |a The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today! | ||
700 | 1 | |a de Rouw, Léon-Paul |e Sonstige |4 oth | |
776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Johnson, Brian |t The Universal Service Desk (USD) : Implementing, Controlling and Improving Service Delivery |d Ely : IT Governance Ltd,c2020 |z 9781787781481 |
912 | |a ZDB-30-PQE | ||
943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-032304593 |
Datensatz im Suchindex
_version_ | 1814525140432584704 |
---|---|
adam_text | |
adam_txt | |
any_adam_object | |
any_adam_object_boolean | |
author | Johnson, Brian |
author_facet | Johnson, Brian |
author_role | aut |
author_sort | Johnson, Brian |
author_variant | b j bj |
building | Verbundindex |
bvnumber | BV046894818 |
collection | ZDB-30-PQE |
ctrlnum | (ZDB-30-PQE)EBC6216463 (ZDB-30-PAD)EBC6216463 (ZDB-89-EBL)EBL6216463 (OCoLC)1198886878 (DE-599)BVBBV046894818 |
dewey-full | 658.4038 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.4038 |
dewey-search | 658.4038 |
dewey-sort | 3658.4038 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
discipline_str_mv | Wirtschaftswissenschaften |
format | Electronic eBook |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nmm a22000002c 4500</leader><controlfield tag="001">BV046894818</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20241101</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">200911s2020 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781787781498</subfield><subfield code="c">Online, PDF</subfield><subfield code="9">978-1-78778-149-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PQE)EBC6216463</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PAD)EBC6216463</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL6216463</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1198886878</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV046894818</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-11</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4038</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Johnson, Brian</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The Universal Service Desk (USD)</subfield><subfield code="b">implementing, controlling and improving service delivery</subfield><subfield code="c">Brian Johnson, Léon-Paul de Rouw</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Ely</subfield><subfield code="b">IT Governance Ltd</subfield><subfield code="c">2020</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2020</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource ((244 Seiten))</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based on publisher supplied metadata and other sources</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">de Rouw, Léon-Paul</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="a">Johnson, Brian</subfield><subfield code="t">The Universal Service Desk (USD) : Implementing, Controlling and Improving Service Delivery</subfield><subfield code="d">Ely : IT Governance Ltd,c2020</subfield><subfield code="z">9781787781481</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PQE</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-032304593</subfield></datafield></record></collection> |
id | DE-604.BV046894818 |
illustrated | Not Illustrated |
index_date | 2024-07-03T15:22:17Z |
indexdate | 2024-11-01T13:00:22Z |
institution | BVB |
isbn | 9781787781498 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032304593 |
oclc_num | 1198886878 |
open_access_boolean | |
owner | DE-11 |
owner_facet | DE-11 |
physical | 1 Online-Ressource ((244 Seiten)) |
psigel | ZDB-30-PQE |
publishDate | 2020 |
publishDateSearch | 2020 |
publishDateSort | 2020 |
publisher | IT Governance Ltd |
record_format | marc |
spelling | Johnson, Brian Verfasser aut The Universal Service Desk (USD) implementing, controlling and improving service delivery Brian Johnson, Léon-Paul de Rouw Ely IT Governance Ltd 2020 © 2020 1 Online-Ressource ((244 Seiten)) txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today! de Rouw, Léon-Paul Sonstige oth Erscheint auch als Druck-Ausgabe Johnson, Brian The Universal Service Desk (USD) : Implementing, Controlling and Improving Service Delivery Ely : IT Governance Ltd,c2020 9781787781481 |
spellingShingle | Johnson, Brian The Universal Service Desk (USD) implementing, controlling and improving service delivery |
title | The Universal Service Desk (USD) implementing, controlling and improving service delivery |
title_auth | The Universal Service Desk (USD) implementing, controlling and improving service delivery |
title_exact_search | The Universal Service Desk (USD) implementing, controlling and improving service delivery |
title_exact_search_txtP | The Universal Service Desk (USD) Implementing, Controlling and Improving Service Delivery |
title_full | The Universal Service Desk (USD) implementing, controlling and improving service delivery Brian Johnson, Léon-Paul de Rouw |
title_fullStr | The Universal Service Desk (USD) implementing, controlling and improving service delivery Brian Johnson, Léon-Paul de Rouw |
title_full_unstemmed | The Universal Service Desk (USD) implementing, controlling and improving service delivery Brian Johnson, Léon-Paul de Rouw |
title_short | The Universal Service Desk (USD) |
title_sort | the universal service desk usd implementing controlling and improving service delivery |
title_sub | implementing, controlling and improving service delivery |
work_keys_str_mv | AT johnsonbrian theuniversalservicedeskusdimplementingcontrollingandimprovingservicedelivery AT derouwleonpaul theuniversalservicedeskusdimplementingcontrollingandimprovingservicedelivery |