SPC Simplified for Services: Practical tools for continuous quality improvement
In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries...
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| Hauptverfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Dordrecht
Springer Netherlands
1991
|
| Ausgabe: | 1st ed. 1991 |
| Schlagworte: | |
| Online-Zugang: | BTU01 Volltext |
| Zusammenfassung: | In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation |
| Beschreibung: | 1 Online-Ressource (300 p. 23 illus) |
| ISBN: | 9789401130707 |
| DOI: | 10.1007/978-94-011-3070-7 |
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| author | Amsden, Davida Butler, Howard Amsden, Robert |
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| bvnumber | BV046872770 |
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| ctrlnum | (ZDB-2-SBE)978-94-011-3070-7 (OCoLC)903193910 (DE-599)BVBBV046872770 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-94-011-3070-7 |
| edition | 1st ed. 1991 |
| format | Electronic eBook |
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| id | DE-604.BV046872770 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T15:15:38Z |
| indexdate | 2024-07-10T08:56:10Z |
| institution | BVB |
| isbn | 9789401130707 |
| language | English |
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| publisher | Springer Netherlands |
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| spelling | Amsden, Davida Verfasser aut SPC Simplified for Services Practical tools for continuous quality improvement by Davida Amsden, Howard Butler, Robert Amsden 1st ed. 1991 Dordrecht Springer Netherlands 1991 1 Online-Ressource (300 p. 23 illus) txt rdacontent c rdamedia cr rdacarrier In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation Operations Management Statistics, general Production management Statistics Butler, Howard aut Amsden, Robert aut Erscheint auch als Druck-Ausgabe 9780412447402 Erscheint auch als Druck-Ausgabe 9789401130714 https://doi.org/10.1007/978-94-011-3070-7 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Amsden, Davida Butler, Howard Amsden, Robert SPC Simplified for Services Practical tools for continuous quality improvement Operations Management Statistics, general Production management Statistics |
| title | SPC Simplified for Services Practical tools for continuous quality improvement |
| title_auth | SPC Simplified for Services Practical tools for continuous quality improvement |
| title_exact_search | SPC Simplified for Services Practical tools for continuous quality improvement |
| title_exact_search_txtP | SPC Simplified for Services Practical tools for continuous quality improvement |
| title_full | SPC Simplified for Services Practical tools for continuous quality improvement by Davida Amsden, Howard Butler, Robert Amsden |
| title_fullStr | SPC Simplified for Services Practical tools for continuous quality improvement by Davida Amsden, Howard Butler, Robert Amsden |
| title_full_unstemmed | SPC Simplified for Services Practical tools for continuous quality improvement by Davida Amsden, Howard Butler, Robert Amsden |
| title_short | SPC Simplified for Services |
| title_sort | spc simplified for services practical tools for continuous quality improvement |
| title_sub | Practical tools for continuous quality improvement |
| topic | Operations Management Statistics, general Production management Statistics |
| topic_facet | Operations Management Statistics, general Production management Statistics |
| url | https://doi.org/10.1007/978-94-011-3070-7 |
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