Managing Organizational Responsiveness: Toward a Theory of Responsive Practice

Responsiveness - conceived of as an organization's ability to listen, understand and respond to demands put to it by its stakeholders - has become a crucial, yet underresearched concept in strategic change and organization development. Claus Jacobs develops a concept of enactive responsiveness...

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Bibliographic Details
Main Author: Jacobs, Claus (Author)
Format: Electronic eBook
Language:English
Published: Wiesbaden Deutscher Universitätsverlag 2003
Edition:1st ed. 2003
Subjects:
Online Access:BTU01
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Summary:Responsiveness - conceived of as an organization's ability to listen, understand and respond to demands put to it by its stakeholders - has become a crucial, yet underresearched concept in strategic change and organization development. Claus Jacobs develops a concept of enactive responsiveness that transcends the traditional stimulus-response metaphor by re-introducing the dialogical and relational dimensions of responsiveness. Based on an interpretive case study of a 12-month organizational change project in a health care organization, he conceptualizes responsiveness as a perceptive, reflective and adaptive capacity of an organization. Thus, this study contributes to the development of a theory and practice of 'organizational answerability'
Physical Description:1 Online-Ressource (XVI, 154 p)
ISBN:9783322811196
DOI:10.1007/978-3-322-81119-6

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