Public service operations management: a research handbook
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improv...
Gespeichert in:
| Weitere Verfasser: | , , , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London ; New York
Routledge, Taylor & Francis Group
2019
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| Ausgabe: | First issued in paperback |
| Schlagworte: | |
| Zusammenfassung: | How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by marc:leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies |
| Beschreibung: | xviii, 461 Seiten |
| ISBN: | 9780367870560 |
Internformat
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| index_date | 2024-07-03T14:53:47Z |
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| isbn | 9780367870560 |
| language | English |
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| spelling | Radnor, Zoe J. edt Public service operations management a research handbook edited by Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams and David M. Upton First issued in paperback London ; New York Routledge, Taylor & Francis Group 2019 xviii, 461 Seiten txt rdacontent n rdamedia nc rdacarrier How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by marc:leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies Verwaltung (DE-588)4063317-2 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Verwaltung (DE-588)4063317-2 s Management (DE-588)4037278-9 s DE-604 Bateman, Nicola edt Esain, Ann Sonstige oth Williams, Sharon J. (DE-588)1032934735 edt Kumar, Maneesh edt Upton, David M. (DE-588)1114423718 edt |
| spellingShingle | Public service operations management a research handbook Verwaltung (DE-588)4063317-2 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4063317-2 (DE-588)4037278-9 |
| title | Public service operations management a research handbook |
| title_auth | Public service operations management a research handbook |
| title_exact_search | Public service operations management a research handbook |
| title_exact_search_txtP | Public service operations management a research handbook |
| title_full | Public service operations management a research handbook edited by Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams and David M. Upton |
| title_fullStr | Public service operations management a research handbook edited by Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams and David M. Upton |
| title_full_unstemmed | Public service operations management a research handbook edited by Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams and David M. Upton |
| title_short | Public service operations management |
| title_sort | public service operations management a research handbook |
| title_sub | a research handbook |
| topic | Verwaltung (DE-588)4063317-2 gnd Management (DE-588)4037278-9 gnd |
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