Driving Networked Service Productivity: with a foreword by Prof. Dr. Kathrin M. Möslein
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Springer Fachmedien Wiesbaden GmbH
2020
Springer Gabler 2020 |
| Schriftenreihe: | Markt- und Unternehmensentwicklung / Markets and Organisations
|
| Schlagworte: | |
| Online-Zugang: | Inhaltstext http://www.springer.com/ Inhaltsverzeichnis |
| Beschreibung: | XXI, 264 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm |
| ISBN: | 9783658295790 |
Internformat
MARC
| LEADER | 00000nam a22000008c 4500 | ||
|---|---|---|---|
| 001 | BV046776188 | ||
| 003 | DE-604 | ||
| 005 | 20200624 | ||
| 007 | t | ||
| 008 | 200623s2020 gw a||| m||| 00||| eng d | ||
| 015 | |a 20,N08 |2 dnb | ||
| 016 | 7 | |a 1204724407 |2 DE-101 | |
| 020 | |a 9783658295790 |c Festeinband : EUR 69.54 (DE) (freier Preis), EUR 71.49 (AT) (freier Preis), CHF 77.00 (freier Preis) |9 978-3-658-29579-0 | ||
| 024 | 3 | |a 9783658295790 | |
| 028 | 5 | 2 | |a Bestellnummer: 978-3-658-29579-0 |
| 028 | 5 | 2 | |a Bestellnummer: 89037782 |
| 035 | |a (OCoLC)1164636951 | ||
| 035 | |a (DE-599)DNB1204724407 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a gw |c XA-DE-HE | ||
| 049 | |a DE-29 |a DE-N2 | ||
| 084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
| 084 | |a 004 |2 sdnb | ||
| 100 | 1 | |a Daiberl, Christofer F. |0 (DE-588)1207576034 |4 aut | |
| 245 | 1 | 0 | |a Driving Networked Service Productivity |b with a foreword by Prof. Dr. Kathrin M. Möslein |c Christofer F. Daiberl |
| 264 | 1 | |a Wiesbaden |b Springer Fachmedien Wiesbaden GmbH |c 2020 | |
| 264 | 1 | |b Springer Gabler |c 2020 | |
| 300 | |a XXI, 264 Seiten |b Illustrationen, Diagramme |c 21 cm x 14.8 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Markt- und Unternehmensentwicklung / Markets and Organisations | |
| 502 | |b Dissertation |c Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) |d 2019 | ||
| 650 | 0 | 7 | |a Produktivitätszuwachs |0 (DE-588)4128967-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmenskooperation |0 (DE-588)4078604-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Informatik |0 (DE-588)4026894-9 |2 gnd |9 rswk-swf |
| 653 | |a Service design | ||
| 653 | |a Service engineering | ||
| 653 | |a Design science research | ||
| 653 | |a FMEA | ||
| 653 | |a Service productivity improvement approaches | ||
| 653 | |a Driving Networked Service Productivity | ||
| 653 | |a Networked service productivity | ||
| 653 | |a Networked service productivity improvement technique | ||
| 653 | |a Service productivity | ||
| 653 | |a Information systems | ||
| 653 | |a Work system theory | ||
| 653 | |a Modeling networked service delivery | ||
| 653 | |a Design principles | ||
| 653 | |a Service delivery network | ||
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 689 | 0 | 0 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |D s |
| 689 | 0 | 1 | |a Unternehmenskooperation |0 (DE-588)4078604-3 |D s |
| 689 | 0 | 2 | |a Produktivitätszuwachs |0 (DE-588)4128967-5 |D s |
| 689 | 0 | 3 | |a Informatik |0 (DE-588)4026894-9 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 710 | 2 | |a Springer Fachmedien Wiesbaden |0 (DE-588)1043386068 |4 pbl | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 9783658295806 |
| 856 | 4 | 2 | |m X:MVB |q text/html |u http://deposit.dnb.de/cgi-bin/dokserv?id=2878528fd6994123963e9b78c932ab42&prov=M&dok_var=1&dok_ext=htm |3 Inhaltstext |
| 856 | 4 | 2 | |m X:MVB |u http://www.springer.com/ |
| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032185485&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-032185485 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804181554115641344 |
|---|---|
| adam_text | OVERVIEW
OF
CONTENTS
PART
I
INTRODUCTION:
ABOUT
THE
RESEARCH
......................................................................
1
1
MOTIVATION
AND
RELEVANCE
.........................................................................................
3
2
RESEARCH
QUESTIONS
....................................................................................................
9
3
OVERALL
RESEARCH
DESIGN
...........................................................................................
11
4
STRUCTURE
OF
THE
DISSERTATION
....................................................................................
15
PART
II
FOUNDATIONS:
KEY
CONCEPTS
OF
THE
RESEARCH
....................................................
19
1
OBJECTIVES
AND
STRUCTURE
..........................................................................................
21
2
THE
CONCEPT
OF
SERVICE
..............................................................................................
23
3
SERVICE
PRODUCTIVITY
AND
ITS
IMPROVEMENT
.............................................................
28
4
NETWORKED
SERVICE
DELIVERY
....................................................................................
41
5
SUMMARY
AND
SYNTHESIS
OF
KEY
CONCEPTS
................................................................
46
PART
III
SYSTEMATIC
LITERATURE
REVIEW:
APPROACHES
FOR
IMPROVING
SERVICE
PRODUCTIVITY
FROM
A
NETWORK
PERSPECTIVE
.........................................
49
1
OBJECTIVES
AND
STRUCTURE
..........................................................................................
51
2
CLASSIFICATION
SCHEME
FOR
PRODUCTIVITY
IMPROVEMENT
APPROACHES
........................
53
3
PROCEDURE
.................................................................................................................
55
4
FINDINGS
...................................................................................................................
61
5
DISCUSSION
................................................................................................................
87
PART
IV
EXPLORATORY
CASE
STUDY:
PROPOSING
THE
CONCEPT
OF
NETWORKED
SERVICE
PRODUCTIVITY
.........................................................................................
91
1
OBJECTIVES
AND
STRUCTURE
..........................................................................................
93
2
METHOD
AND
DATA
.....................................................................................................
95
3
FINDINGS
.................................................................................................................
108
4
DISCUSSION
..............................................................................................................
122
PART
V
DESIGN
SCIENCE
RESEARCH
STUDY:
PROPOSING
A
TECHNIQUE
FOR
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
.......................................................
129
1
OBJECTIVES
AND
STRUCTURE
........................................................................................
131
2
THEORETICAL
BACKGROUND
FOR
DESIGN
.......................................................................
133
X
OVERVIEW
OF
CONTENTS
3
METHOD
AND
DATA
....................................................................................................
142
4
FINDINGS
..................................................................................................................
152
5
DISCUSSION
..............................................................................................................
189
PART
VI
REFLECTIONS
AND
CONCLUSION:
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
......
195
1
OBJECTIVES
AND
STRUCTURE
........................................................................................
197
2
SUMMARY
OF
PARTS
I-V
.............................................................................................
199
3
DESIGN
PRINCIPLES
...................................................................................................
209
4
LIMITATIONS
AND
DIRECTIONS
FOR
FUTURE
RESEARCH
.....................................................
215
5
CONCLUDING
REMARKS
..............................................................................................
220
REFERENCES
.....................................................................................................................
221
APPENDIX
.....................................................................................................................
247
TABLE
OF CONTENTS
PART
I
INTRODUCTION:
ABOUT
THE
RESEARCH
......................................................................
1
1
MOTIVATION
AND
RELEVANCE
.........................................................................................
3
2
RESEARCH
QUESTIONS
....................................................................................................
9
3
OVERALL
RESEARCH
DESIGN
...........................................................................................
11
4
STRUCTURE
OF
THE
DISSERTATION
....................................................................................
15
PART
II
FOUNDATIONS:
KEY
CONCEPTS
OF
THE
RESEARCH
....................................................
19
1
OBJECTIVES
AND
STRUCTURE
..........................................................................................
21
2
THE
CONCEPT
OF
SERVICE
.............................................................................................
23
2.1
SERVICE
AS
A
UNIT
OF
OUTPUT
.............................................................................
23
2.2
SERVICE
AS
A
PERSPECTIVE
ON
VALUE
CREATION
....................................................
24
2.3
SERVICE
AS
A
PARTICULAR
TYPE
OF
PRODUCTION
PROCESS
.......................................
25
3
SERVICE
PRODUCTIVITY
AND
ITS
IMPROVEMENT
.............................................................
28
3.1
DIMENSIONS
OF
SERVICE
PRODUCTIVITY
...............................................................
28
3.2
MODELS
AND
FRAMEWORKS
OF
SERVICE
PRODUCTIVITY
..........................................
29
3.3
TYPES
OF
SERVICE
PRODUCTIVITY
IMPROVEMENT
APPROACHES
.............................
34
3.4
STRATEGIES
FOR
IMPROVING
SERVICE
PRODUCTIVITY
................................................
35
3.5
THE
SERVICE
PRODUCTIVITY
LIFE
CYCLE
..................................................................
38
4
NETWORKED
SERVICE
DELIVERY
....................................................................................
41
4.1
NETWORK-RELATED
CONCEPTS
IN
SERVICE
RESEARCH
...............................................
41
4.2
THE
CONCEPT
OF
THE
SERVICE
DELIVERY
NETWORK
.................................................
43
5
SUMMARY
AND
SYNTHESIS
OF
KEY
CONCEPTS
................................................................
46
PART
III
SYSTEMATIC
LITERATURE
REVIEW:
APPROACHES
FOR
IMPROVING
SERVICE
PRODUCTIVITY
FROM
A
NETWORK
PERSPECTIVE
.........................................
49
1
OBJECTIVES
AND
STRUCTURE
..........................................................................................
51
2
CLASSIFICATION
SCHEME
FOR
PRODUCTIVITY
IMPROVEMENT
APPROACHES
........................
53
3
PROCEDURE
.................................................................................................................
55
3.1
PLANNING
THE
REVIEW
.........................................................................................
55
3.2
CONDUCTING
THE
REVIEW
....................................................................................
56
3.3
COMMUNICATION
AND
DISSEMINATION
...............................................................
60
4
FINDINGS
...................................................................................................................
61
XII
TABLE
OF
CONTENTS
4.1
DESCRIPTION
OF
CORE
CONTRIBUTIONS
..................................................................
61
4.2
THEMATIC
OVERVIEW
OF
APPROACHES
................................................................
65
4.2.1
EFFICIENCY-FOCUSED
APPROACHES:
DOING
THE
THINGS
RIGHT
FROM
A
NETWORK
PERSPECTIVE
...........................................................................................................
65
4.2.2
EFFECTIVENESS-FOCUSED
APPROACHES:
DOING
THE
RIGHT
THINGS
FROM
A
NETWORK
PERSPECTIVE
........................
69
4.2.3
INTEGRATION
APPROACHES:
CONSIDERING
BOTH
SERVICE
EFFICIENCY
AND
SERVICE
EFFECTIVENESS
.........................................................................................................
78
5
DISCUSSION
.................................................................................................................
87
5.1
THEORETICAL
CONTRIBUTIONS
................................................................................
87
5.2
IMPLICATIONS
FOR
PRACTITIONERS
.........................................................................
89
5.3
IMPLICATIONS
FOR
THE
REMAINDER
OF
THIS
DISSERTATION
.......................................
89
PART
IV
EXPLORATORY
CASE
STUDY:
PROPOSING
THE
CONCEPT
OF
NETWORKED
SERVICE
PRODUCTIVITY
..........................................................................................
91
1
OBJECTIVES
AND
STRUCTURE
..........................................................................................
93
2
METHOD
AND
DATA
......................................................................................................
95
2.1
CASE
STUDY
RESEARCH
APPROACH
........................................................................
95
2.2
RESEARCH
DESIGN
..............................................................................................
96
2.2.1
RESEARCH
SETTING
....................................................................................................
98
2.2.2
DATA
COLLECTION
AND
ANALYSIS
..............................................................................
102
3
FINDINGS
..................................................................................................................
108
3.1
CONCEPTUAL
MODEL
OF
NETWORKED
SERVICE
PRODUCTIVITY
................................
108
3.1.1
ACTOR S
CONDITIONS
OF
NETWORK
MEMBERSHIP
....................................................
110
3.1.2
ACTOR S
INPUTS,
NETWORKED
SERVICE
DELIVERY,
AND
OUTCOMES
...........................
111
3.1.3
NETWORKED
SERVICE
PRODUCTIVITY
........................................................................
113
3.2
DRIVERS
OF
AGGREGATED
NSP
AND
RELATED
RESISTANCES
.....................................
115
3.2.1
COMPATIBLE
CONDITIONS
OF
NETWORK
MEMBERSHIP
.............................................
116
3.2.2
COMMITMENT
TO
NETWORKED
SERVICE
DELIVERY
...................................................
117
3.2.3
NETWORK-ORIENTED
COORDINATION
.........................................................................
118
3.2.4
NETWORK-ORIENTED
PROCESSES
AND
SURROGATES
...................................................
119
3.2.5
MUTUAL
LEARNING
AMONG
NETWORK
ACTORS
...........................................................
120
4
DISCUSSION
..............................................................................................................
122
4.1
THEORETICAL
CONTRIBUTIONS
...............................................................................
122
4.2
IMPLICATIONS
FOR
PRACTITIONERS
.......................................................................
125
TABLE
OF
CONTENTS
XIII
4.3
IMPLICATIONS
FOR
THE
REMAINDER
OF
THIS
DISSERTATION
......................................
127
PART
V
DESIGN
SCIENCE
RESEARCH
STUDY:
PROPOSING
A
TECHNIQUE
FOR
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
.......................................................
129
1
OBJECTIVES
AND
STRUCTURE
........................................................................................
131
2
THEORETICAL
BACKGROUND
FOR
DESIGN
.......................................................................
133
2.1
MODELING
NETWORKED
SERVICE
DELIVERY
..........................................................
133
2.1.1
MODELING
NETWORKED
SERVICE
DELIVERY
FROM
THE
CUSTOMERS
POINT
OF
VIEW....I33
2.1.2
MODELING
NETWORKED
SERVICE
DELIVERY
FROM
AN OPERATIONAL
POINT
OF
VIEW....
135
2.2
FMEA-BASED
IMPROVEMENT
OF
SERVICE
PRODUCTIVITY
....................................
137
2.2.1
BACKGROUND
RELATED
TO
FMEA
...........................................................................
137
2.2.2
FMEA-BASED
PORTFOLIO
APPROACH
TO
SERVICE
PRODUCTIVITY
IMPROVEMENT
.......
138
3
METHOD
AND
DATA
...................................................................................................
142
3.1
DESIGN
SCIENCE
RESEARCH
APPROACH
................................................................
142
3.2
RESEARCH
DESIGN
..............................................................................................
143
3.2.1
PROBLEM
AND
MOTIVATION
....................................................................................
144
3.2.2
OBJECTIVES
OF
THE
SOLUTION
..................................................................................
144
3.2.3
DESIGN
AND
DEVELOPMENT
..................................................................................
145
3.2.4
DEMONSTRATION
AND
EVALUATION
.........................................................................
145
3.2.4.1
EVALUATION
DESIGN
FOR
THE
ALPHA
VERSION
OFNSPIRET
........................................
147
3.2.4.2
EVALUATION
DESIGN
FOR
THE
BETA
VERSION
OFNSPIRET
..................................................
149
3.2.5
COMMUNICATION
..................................................................................................
151
4
FINDINGS
.................................................................................................................
152
4.1
ALPHA
VERSION
OF
NSPIRET
:
ARTIFACTS
AND
EVALUATION
RESULTS
......................
152
4.1.1
ARTIFACT
1:
ALPHA
VERSION
OF
THE
NSPIRET
NAVIGATOR
......................................
153
4.1.2
ARTIFACT
2:
ALPHA
VERSION
OF
NSPIRET
SNAPSHOTTING
.......................................
156
4.1.3
ARTIFACT
3:
ALPHA
VERSION
OF
THE
NSPIRET
SHOUTBOX
.......................................
157
4.1.4
EVALUATION
RESULTS
...............................................................................................
158
4.1.4.
1
EFFECTIVENESS
OF
THE
ALPHA
VERSION
....................................................................................
158
4.1.4.2
UTILITY
OF
THE
ALPHA
VERSION
...............................................................................................
160
4.1.4.3
UNDERSTANDABILITY
OF
THE
ALPHA
VERSION
..........................................................................
161
4.1.5
SUMMARY
OF
DESIGN
CHANGES
.............................................................................
162
4.2
BETA
VERSION
OF
NSPIRET:
ARTIFACTS
AND
EVALUATION
RESULTS
........................
163
4.2.1
ARTIFACT
1:
BETA
VERSION
OF
THE
NSPIRET
NAVIGATOR
........................................
163
4.2.2
ARTIFACT
2:
BETA
VERSION
OF
NSPIRET
SNAPSHOTTING
........................................
167
4.2.3
ARTIFACT
3:
BETA
VERSION
OF
THE
NSPIRET
SHOUTBOX
........................................
170
XIV
TABLE
OF
CONTENTS
4.2.3.1
TECHNICAL
ARCHITECTURE
OF
THE
BETA
VERSION
OF
THE
NSPIRET
SHOUTBOX
......................
170
4.2.3.2
MAIN
INTERACTIONS
WITH
THE
BETA
VERSION
OF
THE
NSPIRET
SHOUTBOX
.........................
171
4.2.4
EVALUATION
RESULTS
...............................................................................................
175
4.2.4.1
EFFECTIVENESS
OF
THE
BETA
VERSION
......................................................................................
175
4.2.4.2
UTILITY
OF
THE
BETA
VERSION
...............................................................................................178
4.24.3
UNDERSTANDABILITY
OF
THE
BETA
VERSION
...........................................................................
180
4.2.44
OPERATIONAL
FEASIBILITY
OF
THE
BETA
VERSION
......................................................................
182
4.2.5
SUMMARY
OF
DESIGN
CHANGES
AND
REVISED
BETA
VERSION
OF
NSPRIET
.............
183
5
DISCUSSION
..............................................................................................................
189
5.1
THEORETICAL
CONTRIBUTIONS
...............................................................................
189
5.2
IMPLICATIONS
FOR
PRACTITIONERS
.......................................................................
192
5.3
IMPLICATIONS
FOR
THE
REMAINDER
OF
THIS
DISSERTATION
......................................
194
PART
VI
REFLECTIONS
AND
CONCLUSION:
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
......
195
1
OBJECTIVES
AND
STRUCTURE
........................................................................................
197
2
SUMMARY
OF
PARTS
TV
.............................................................................................
199
2.1
SUMMARY
OF
PART
1
.........................................................................................
199
2.2
SUMMARY
OF
PART
II
........................................................................................
200
2.3
SUMMARY
OF
PART
III
.......................................................................................
201
2.4
SUMMARY
OF
PART
IV.......................................................................................
204
2.5
SUMMARY
OF
PART
V
........................................................................................
206
3
DESIGN
PRINCIPLES
...................................................................................................
209
4
LIMITATIONS
AND
DIRECTIONS
FOR
FUTURE
RESEARCH
.....................................................
215
5
CONCLUDING
REMARKS
..............................................................................................
220
REFERENCES
.....................................................................................................................
221
APPENDIX
......................................................................................................................
247
APPENDIX
A:
AUTHOR S
WORK
RELEVANT
TO
THIS
DISSERTATION
..........................................
249
APPENDIX
B:
RESEARCH
PROPOSAL
FOR
THE
LITERATURE
REVIEW
...........................................
251
APPENDIX
C:
REVIEW
PROTOCOL
...................
254
APPENDIX
D:
INTERVIEW
GUIDE
FOR
EXPLORATORY
CASE
STUDY
..........................................
257
APPENDIX
E:
INTERVIEW
GUIDE
FOR
DSR
STUDY
...............................................................
261
APPENDIX
F:
FEEDBACK
TABLET
POSITIONED
AT
OI-LAB
....................................................
264
|
| adam_txt |
OVERVIEW
OF
CONTENTS
PART
I
INTRODUCTION:
ABOUT
THE
RESEARCH
.
1
1
MOTIVATION
AND
RELEVANCE
.
3
2
RESEARCH
QUESTIONS
.
9
3
OVERALL
RESEARCH
DESIGN
.
11
4
STRUCTURE
OF
THE
DISSERTATION
.
15
PART
II
FOUNDATIONS:
KEY
CONCEPTS
OF
THE
RESEARCH
.
19
1
OBJECTIVES
AND
STRUCTURE
.
21
2
THE
CONCEPT
OF
SERVICE
.
23
3
SERVICE
PRODUCTIVITY
AND
ITS
IMPROVEMENT
.
28
4
NETWORKED
SERVICE
DELIVERY
.
41
5
SUMMARY
AND
SYNTHESIS
OF
KEY
CONCEPTS
.
46
PART
III
SYSTEMATIC
LITERATURE
REVIEW:
APPROACHES
FOR
IMPROVING
SERVICE
PRODUCTIVITY
FROM
A
NETWORK
PERSPECTIVE
.
49
1
OBJECTIVES
AND
STRUCTURE
.
51
2
CLASSIFICATION
SCHEME
FOR
PRODUCTIVITY
IMPROVEMENT
APPROACHES
.
53
3
PROCEDURE
.
55
4
FINDINGS
.
61
5
DISCUSSION
.
87
PART
IV
EXPLORATORY
CASE
STUDY:
PROPOSING
THE
CONCEPT
OF
NETWORKED
SERVICE
PRODUCTIVITY
.
91
1
OBJECTIVES
AND
STRUCTURE
.
93
2
METHOD
AND
DATA
.
95
3
FINDINGS
.
108
4
DISCUSSION
.
122
PART
V
DESIGN
SCIENCE
RESEARCH
STUDY:
PROPOSING
A
TECHNIQUE
FOR
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
.
129
1
OBJECTIVES
AND
STRUCTURE
.
131
2
THEORETICAL
BACKGROUND
FOR
DESIGN
.
133
X
OVERVIEW
OF
CONTENTS
3
METHOD
AND
DATA
.
142
4
FINDINGS
.
152
5
DISCUSSION
.
189
PART
VI
REFLECTIONS
AND
CONCLUSION:
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
.
195
1
OBJECTIVES
AND
STRUCTURE
.
197
2
SUMMARY
OF
PARTS
I-V
.
199
3
DESIGN
PRINCIPLES
.
209
4
LIMITATIONS
AND
DIRECTIONS
FOR
FUTURE
RESEARCH
.
215
5
CONCLUDING
REMARKS
.
220
REFERENCES
.
221
APPENDIX
.
247
TABLE
OF CONTENTS
PART
I
INTRODUCTION:
ABOUT
THE
RESEARCH
.
1
1
MOTIVATION
AND
RELEVANCE
.
3
2
RESEARCH
QUESTIONS
.
9
3
OVERALL
RESEARCH
DESIGN
.
11
4
STRUCTURE
OF
THE
DISSERTATION
.
15
PART
II
FOUNDATIONS:
KEY
CONCEPTS
OF
THE
RESEARCH
.
19
1
OBJECTIVES
AND
STRUCTURE
.
21
2
THE
CONCEPT
OF
SERVICE
.
23
2.1
SERVICE
AS
A
UNIT
OF
OUTPUT
.
23
2.2
SERVICE
AS
A
PERSPECTIVE
ON
VALUE
CREATION
.
24
2.3
SERVICE
AS
A
PARTICULAR
TYPE
OF
PRODUCTION
PROCESS
.
25
3
SERVICE
PRODUCTIVITY
AND
ITS
IMPROVEMENT
.
28
3.1
DIMENSIONS
OF
SERVICE
PRODUCTIVITY
.
28
3.2
MODELS
AND
FRAMEWORKS
OF
SERVICE
PRODUCTIVITY
.
29
3.3
TYPES
OF
SERVICE
PRODUCTIVITY
IMPROVEMENT
APPROACHES
.
34
3.4
STRATEGIES
FOR
IMPROVING
SERVICE
PRODUCTIVITY
.
35
3.5
THE
SERVICE
PRODUCTIVITY
LIFE
CYCLE
.
38
4
NETWORKED
SERVICE
DELIVERY
.
41
4.1
NETWORK-RELATED
CONCEPTS
IN
SERVICE
RESEARCH
.
41
4.2
THE
CONCEPT
OF
THE
SERVICE
DELIVERY
NETWORK
.
43
5
SUMMARY
AND
SYNTHESIS
OF
KEY
CONCEPTS
.
46
PART
III
SYSTEMATIC
LITERATURE
REVIEW:
APPROACHES
FOR
IMPROVING
SERVICE
PRODUCTIVITY
FROM
A
NETWORK
PERSPECTIVE
.
49
1
OBJECTIVES
AND
STRUCTURE
.
51
2
CLASSIFICATION
SCHEME
FOR
PRODUCTIVITY
IMPROVEMENT
APPROACHES
.
53
3
PROCEDURE
.
55
3.1
PLANNING
THE
REVIEW
.
55
3.2
CONDUCTING
THE
REVIEW
.
56
3.3
COMMUNICATION
AND
DISSEMINATION
.
60
4
FINDINGS
.
61
XII
TABLE
OF
CONTENTS
4.1
DESCRIPTION
OF
CORE
CONTRIBUTIONS
.
61
4.2
THEMATIC
OVERVIEW
OF
APPROACHES
.
65
4.2.1
EFFICIENCY-FOCUSED
APPROACHES:
"DOING
THE
THINGS
RIGHT"
FROM
A
NETWORK
PERSPECTIVE
.
65
4.2.2
EFFECTIVENESS-FOCUSED
APPROACHES:
"DOING
THE
RIGHT
THINGS"
FROM
A
NETWORK
PERSPECTIVE
.
69
4.2.3
INTEGRATION
APPROACHES:
CONSIDERING
BOTH
SERVICE
EFFICIENCY
AND
SERVICE
EFFECTIVENESS
.
78
5
DISCUSSION
.
87
5.1
THEORETICAL
CONTRIBUTIONS
.
87
5.2
IMPLICATIONS
FOR
PRACTITIONERS
.
89
5.3
IMPLICATIONS
FOR
THE
REMAINDER
OF
THIS
DISSERTATION
.
89
PART
IV
EXPLORATORY
CASE
STUDY:
PROPOSING
THE
CONCEPT
OF
NETWORKED
SERVICE
PRODUCTIVITY
.
91
1
OBJECTIVES
AND
STRUCTURE
.
93
2
METHOD
AND
DATA
.
95
2.1
CASE
STUDY
RESEARCH
APPROACH
.
95
2.2
RESEARCH
DESIGN
.
96
2.2.1
RESEARCH
SETTING
.
98
2.2.2
DATA
COLLECTION
AND
ANALYSIS
.
102
3
FINDINGS
.
108
3.1
CONCEPTUAL
MODEL
OF
NETWORKED
SERVICE
PRODUCTIVITY
.
108
3.1.1
ACTOR'S
CONDITIONS
OF
NETWORK
MEMBERSHIP
.
110
3.1.2
ACTOR'S
INPUTS,
NETWORKED
SERVICE
DELIVERY,
AND
OUTCOMES
.
111
3.1.3
NETWORKED
SERVICE
PRODUCTIVITY
.
113
3.2
DRIVERS
OF
AGGREGATED
NSP
AND
RELATED
RESISTANCES
.
115
3.2.1
COMPATIBLE
CONDITIONS
OF
NETWORK
MEMBERSHIP
.
116
3.2.2
COMMITMENT
TO
NETWORKED
SERVICE
DELIVERY
.
117
3.2.3
NETWORK-ORIENTED
COORDINATION
.
118
3.2.4
NETWORK-ORIENTED
PROCESSES
AND
SURROGATES
.
119
3.2.5
MUTUAL
LEARNING
AMONG
NETWORK
ACTORS
.
120
4
DISCUSSION
.
122
4.1
THEORETICAL
CONTRIBUTIONS
.
122
4.2
IMPLICATIONS
FOR
PRACTITIONERS
.
125
TABLE
OF
CONTENTS
XIII
4.3
IMPLICATIONS
FOR
THE
REMAINDER
OF
THIS
DISSERTATION
.
127
PART
V
DESIGN
SCIENCE
RESEARCH
STUDY:
PROPOSING
A
TECHNIQUE
FOR
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
.
129
1
OBJECTIVES
AND
STRUCTURE
.
131
2
THEORETICAL
BACKGROUND
FOR
DESIGN
.
133
2.1
MODELING
NETWORKED
SERVICE
DELIVERY
.
133
2.1.1
MODELING
NETWORKED
SERVICE
DELIVERY
FROM
THE
CUSTOMERS"
POINT
OF
VIEW.I33
2.1.2
MODELING
NETWORKED
SERVICE
DELIVERY
FROM
AN OPERATIONAL
POINT
OF
VIEW.
135
2.2
FMEA-BASED
IMPROVEMENT
OF
SERVICE
PRODUCTIVITY
.
137
2.2.1
BACKGROUND
RELATED
TO
FMEA
.
137
2.2.2
FMEA-BASED
PORTFOLIO
APPROACH
TO
SERVICE
PRODUCTIVITY
IMPROVEMENT
.
138
3
METHOD
AND
DATA
.
142
3.1
DESIGN
SCIENCE
RESEARCH
APPROACH
.
142
3.2
RESEARCH
DESIGN
.
143
3.2.1
PROBLEM
AND
MOTIVATION
.
144
3.2.2
OBJECTIVES
OF
THE
SOLUTION
.
144
3.2.3
DESIGN
AND
DEVELOPMENT
.
145
3.2.4
DEMONSTRATION
AND
EVALUATION
.
145
3.2.4.1
EVALUATION
DESIGN
FOR
THE
ALPHA
VERSION
OFNSPIRET
.
147
3.2.4.2
EVALUATION
DESIGN
FOR
THE
BETA
VERSION
OFNSPIRET
.
149
3.2.5
COMMUNICATION
.
151
4
FINDINGS
.
152
4.1
ALPHA
VERSION
OF
NSPIRET
:
ARTIFACTS
AND
EVALUATION
RESULTS
.
152
4.1.1
ARTIFACT
1:
ALPHA
VERSION
OF
THE
NSPIRET
NAVIGATOR
.
153
4.1.2
ARTIFACT
2:
ALPHA
VERSION
OF
NSPIRET
SNAPSHOTTING
.
156
4.1.3
ARTIFACT
3:
ALPHA
VERSION
OF
THE
NSPIRET
SHOUTBOX
.
157
4.1.4
EVALUATION
RESULTS
.
158
4.1.4.
1
EFFECTIVENESS
OF
THE
ALPHA
VERSION
.
158
4.1.4.2
UTILITY
OF
THE
ALPHA
VERSION
.
160
4.1.4.3
UNDERSTANDABILITY
OF
THE
ALPHA
VERSION
.
161
4.1.5
SUMMARY
OF
DESIGN
CHANGES
.
162
4.2
BETA
VERSION
OF
NSPIRET:
ARTIFACTS
AND
EVALUATION
RESULTS
.
163
4.2.1
ARTIFACT
1:
BETA
VERSION
OF
THE
NSPIRET
NAVIGATOR
.
163
4.2.2
ARTIFACT
2:
BETA
VERSION
OF
NSPIRET
SNAPSHOTTING
.
167
4.2.3
ARTIFACT
3:
BETA
VERSION
OF
THE
NSPIRET
SHOUTBOX
.
170
XIV
TABLE
OF
CONTENTS
4.2.3.1
TECHNICAL
ARCHITECTURE
OF
THE
BETA
VERSION
OF
THE
NSPIRET
SHOUTBOX
.
170
4.2.3.2
MAIN
INTERACTIONS
WITH
THE
BETA
VERSION
OF
THE
NSPIRET
SHOUTBOX
.
171
4.2.4
EVALUATION
RESULTS
.
175
4.2.4.1
EFFECTIVENESS
OF
THE
BETA
VERSION
.
175
4.2.4.2
UTILITY
OF
THE
BETA
VERSION
.178
4.24.3
UNDERSTANDABILITY
OF
THE
BETA
VERSION
.
180
4.2.44
OPERATIONAL
FEASIBILITY
OF
THE
BETA
VERSION
.
182
4.2.5
SUMMARY
OF
DESIGN
CHANGES
AND
REVISED
BETA
VERSION
OF
NSPRIET
.
183
5
DISCUSSION
.
189
5.1
THEORETICAL
CONTRIBUTIONS
.
189
5.2
IMPLICATIONS
FOR
PRACTITIONERS
.
192
5.3
IMPLICATIONS
FOR
THE
REMAINDER
OF
THIS
DISSERTATION
.
194
PART
VI
REFLECTIONS
AND
CONCLUSION:
DRIVING
NETWORKED
SERVICE
PRODUCTIVITY
.
195
1
OBJECTIVES
AND
STRUCTURE
.
197
2
SUMMARY
OF
PARTS
TV
.
199
2.1
SUMMARY
OF
PART
1
.
199
2.2
SUMMARY
OF
PART
II
.
200
2.3
SUMMARY
OF
PART
III
.
201
2.4
SUMMARY
OF
PART
IV.
204
2.5
SUMMARY
OF
PART
V
.
206
3
DESIGN
PRINCIPLES
.
209
4
LIMITATIONS
AND
DIRECTIONS
FOR
FUTURE
RESEARCH
.
215
5
CONCLUDING
REMARKS
.
220
REFERENCES
.
221
APPENDIX
.
247
APPENDIX
A:
AUTHOR'S
WORK
RELEVANT
TO
THIS
DISSERTATION
.
249
APPENDIX
B:
RESEARCH
PROPOSAL
FOR
THE
LITERATURE
REVIEW
.
251
APPENDIX
C:
REVIEW
PROTOCOL
.
254
APPENDIX
D:
INTERVIEW
GUIDE
FOR
EXPLORATORY
CASE
STUDY
.
257
APPENDIX
E:
INTERVIEW
GUIDE
FOR
DSR
STUDY
.
261
APPENDIX
F:
FEEDBACK
TABLET
POSITIONED
AT
OI-LAB
.
264 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Daiberl, Christofer F. |
| author_GND | (DE-588)1207576034 |
| author_facet | Daiberl, Christofer F. |
| author_role | aut |
| author_sort | Daiberl, Christofer F. |
| author_variant | c f d cf cfd |
| building | Verbundindex |
| bvnumber | BV046776188 |
| classification_rvk | QQ 250 |
| ctrlnum | (OCoLC)1164636951 (DE-599)DNB1204724407 |
| discipline | Informatik Wirtschaftswissenschaften |
| discipline_str_mv | Informatik Wirtschaftswissenschaften |
| format | Thesis Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03310nam a22007458c 4500</leader><controlfield tag="001">BV046776188</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20200624 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">200623s2020 gw a||| m||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">20,N08</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">1204724407</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783658295790</subfield><subfield code="c">Festeinband : EUR 69.54 (DE) (freier Preis), EUR 71.49 (AT) (freier Preis), CHF 77.00 (freier Preis)</subfield><subfield code="9">978-3-658-29579-0</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9783658295790</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">Bestellnummer: 978-3-658-29579-0</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">Bestellnummer: 89037782</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1164636951</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB1204724407</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE-HE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-29</subfield><subfield code="a">DE-N2</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">004</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Daiberl, Christofer F.</subfield><subfield code="0">(DE-588)1207576034</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Driving Networked Service Productivity</subfield><subfield code="b">with a foreword by Prof. Dr. Kathrin M. Möslein</subfield><subfield code="c">Christofer F. Daiberl</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Wiesbaden</subfield><subfield code="b">Springer Fachmedien Wiesbaden GmbH</subfield><subfield code="c">2020</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="b">Springer Gabler</subfield><subfield code="c">2020</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXI, 264 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield><subfield code="c">21 cm x 14.8 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Markt- und Unternehmensentwicklung / Markets and Organisations</subfield></datafield><datafield tag="502" ind1=" " ind2=" "><subfield code="b">Dissertation</subfield><subfield code="c">Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU)</subfield><subfield code="d">2019</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Produktivitätszuwachs</subfield><subfield code="0">(DE-588)4128967-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungsangebot</subfield><subfield code="0">(DE-588)4224244-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmenskooperation</subfield><subfield code="0">(DE-588)4078604-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Informatik</subfield><subfield code="0">(DE-588)4026894-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service design</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service engineering</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Design science research</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">FMEA</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service productivity improvement approaches</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Driving Networked Service Productivity</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Networked service productivity</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Networked service productivity improvement technique</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service productivity</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Information systems</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Work system theory</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Modeling networked service delivery</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Design principles</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service delivery network</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Dienstleistungsangebot</subfield><subfield code="0">(DE-588)4224244-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Unternehmenskooperation</subfield><subfield code="0">(DE-588)4078604-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Produktivitätszuwachs</subfield><subfield code="0">(DE-588)4128967-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Informatik</subfield><subfield code="0">(DE-588)4026894-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="710" ind1="2" ind2=" "><subfield code="a">Springer Fachmedien Wiesbaden</subfield><subfield code="0">(DE-588)1043386068</subfield><subfield code="4">pbl</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">9783658295806</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">X:MVB</subfield><subfield code="q">text/html</subfield><subfield code="u">http://deposit.dnb.de/cgi-bin/dokserv?id=2878528fd6994123963e9b78c932ab42&prov=M&dok_var=1&dok_ext=htm</subfield><subfield code="3">Inhaltstext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">X:MVB</subfield><subfield code="u">http://www.springer.com/</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">DNB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032185485&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-032185485</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV046776188 |
| illustrated | Illustrated |
| index_date | 2024-07-03T14:48:25Z |
| indexdate | 2024-07-10T08:53:30Z |
| institution | BVB |
| institution_GND | (DE-588)1043386068 |
| isbn | 9783658295790 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032185485 |
| oclc_num | 1164636951 |
| open_access_boolean | |
| owner | DE-29 DE-N2 |
| owner_facet | DE-29 DE-N2 |
| physical | XXI, 264 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Springer Fachmedien Wiesbaden GmbH Springer Gabler |
| record_format | marc |
| series2 | Markt- und Unternehmensentwicklung / Markets and Organisations |
| spelling | Daiberl, Christofer F. (DE-588)1207576034 aut Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein Christofer F. Daiberl Wiesbaden Springer Fachmedien Wiesbaden GmbH 2020 Springer Gabler 2020 XXI, 264 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm txt rdacontent n rdamedia nc rdacarrier Markt- und Unternehmensentwicklung / Markets and Organisations Dissertation Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) 2019 Produktivitätszuwachs (DE-588)4128967-5 gnd rswk-swf Dienstleistungsangebot (DE-588)4224244-7 gnd rswk-swf Unternehmenskooperation (DE-588)4078604-3 gnd rswk-swf Informatik (DE-588)4026894-9 gnd rswk-swf Service design Service engineering Design science research FMEA Service productivity improvement approaches Driving Networked Service Productivity Networked service productivity Networked service productivity improvement technique Service productivity Information systems Work system theory Modeling networked service delivery Design principles Service delivery network (DE-588)4113937-9 Hochschulschrift gnd-content Dienstleistungsangebot (DE-588)4224244-7 s Unternehmenskooperation (DE-588)4078604-3 s Produktivitätszuwachs (DE-588)4128967-5 s Informatik (DE-588)4026894-9 s 1\p DE-604 Springer Fachmedien Wiesbaden (DE-588)1043386068 pbl Erscheint auch als Online-Ausgabe 9783658295806 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=2878528fd6994123963e9b78c932ab42&prov=M&dok_var=1&dok_ext=htm Inhaltstext X:MVB http://www.springer.com/ DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032185485&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Daiberl, Christofer F. Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein Produktivitätszuwachs (DE-588)4128967-5 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Unternehmenskooperation (DE-588)4078604-3 gnd Informatik (DE-588)4026894-9 gnd |
| subject_GND | (DE-588)4128967-5 (DE-588)4224244-7 (DE-588)4078604-3 (DE-588)4026894-9 (DE-588)4113937-9 |
| title | Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein |
| title_auth | Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein |
| title_exact_search | Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein |
| title_exact_search_txtP | Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein |
| title_full | Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein Christofer F. Daiberl |
| title_fullStr | Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein Christofer F. Daiberl |
| title_full_unstemmed | Driving Networked Service Productivity with a foreword by Prof. Dr. Kathrin M. Möslein Christofer F. Daiberl |
| title_short | Driving Networked Service Productivity |
| title_sort | driving networked service productivity with a foreword by prof dr kathrin m moslein |
| title_sub | with a foreword by Prof. Dr. Kathrin M. Möslein |
| topic | Produktivitätszuwachs (DE-588)4128967-5 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Unternehmenskooperation (DE-588)4078604-3 gnd Informatik (DE-588)4026894-9 gnd |
| topic_facet | Produktivitätszuwachs Dienstleistungsangebot Unternehmenskooperation Informatik Hochschulschrift |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=2878528fd6994123963e9b78c932ab42&prov=M&dok_var=1&dok_ext=htm http://www.springer.com/ http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032185485&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT daiberlchristoferf drivingnetworkedserviceproductivitywithaforewordbyprofdrkathrinmmoslein AT springerfachmedienwiesbaden drivingnetworkedserviceproductivitywithaforewordbyprofdrkathrinmmoslein |