Essentials of management information systems:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Harlow, England
Pearson
[2021]
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| Ausgabe: | Fourteenth edition, Global edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 521 Seiten Illustrationen |
| ISBN: | 9781292342634 1292342633 |
Internformat
MARC
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Datensatz im Suchindex
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| adam_text | Brief Contents Preface I 14 Information Systems in the Digital Age 27 1 Business Information Systems in Your Career 28 2 Global E-business and Collaboration 3 Achieving Competitive Advantage with Information Systems 4 Ethical and Social Issues in Information Systems 64 104 140 II Information Technology Infrastructure 179 5 IT Infrastructure: Hardware and Software 6 Foundations of Business Intelligence: Databases and Information Management 218 7 Telecommunications, the Internet, and Wireless Technology 254 8 Securing Information Systems 180 294 III Key System Applications for the Digital Age 333 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 10 E-commerce: Digital Markets, Digital Goods П Improving Decision Making and Managing Artificial Intelligence IV Building and Managing Systems I2 410 449 Making the Business Case for Information Systems and Managing Projects Glossary Index 366 504 488 450 334
Complete Contents Preface 14 I Information Systems in the Digital Age 27 I Business Information Systems in Your Career 28 Management Decision Problems 58 · Improving Decision Making: Using Databases to Analyze Sales Trends 58 · Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge 59 · Collaboration and Teamwork Project 59 Chapter-Opening Case: PCL Construction: The New Digital Firm 29 1-1 Why are information systems so essential for running and managing a business today? 31 How Information Systems are Transforming Business 31* Key Challenges in Management Information Systems 32 · Globalization Challenges and Opportunities: A Flattened World 33 · Business Drivers of Information Systems 35 1-2 What exactly is an information system? How does it work? What are its people, organizational, and technology components? 37 What is an Information System? 37 · It Isn’t Simply Technology: The Role of People and Organizations 39 · Dimensions of Information Systems 39 Business Problem-Solving Case New Technology at UPS Clashes with Outdated Ways of Working 60 2 Global E-business and Collaboration 64 Chapter-Opening Case: Enterprise Social Networking Transforms Sharp Corporation into a More Innovative Connected Organization 65 2-1 What major features of a business are important for understanding the role of information systems? 67 The Problem-Solving Approach 44 · A Model of the Problem-Solving Process 44 · The Role of Critical Thinking in Problem Solving 47 · The Connections among Business Objectives, Problems, and Solutions 48 Organizing a
Business: Basic Business Functions 67 · Business Processes 68 · Managing a Business and Firm Hierarchies 70 · The Business Environment 71· The Role of Information Systems in a Business 72 2-2 How do systems serve different management groups in a business, and how do systems that link the enterprise improve organizational performance? 72 Systems for Different Management Groups 73 · Systems for Linking the Enterprise 77 · E-business, E-commerce, and E-govemment 79 1-4 What information systems skills and knowledge are essential for business careers? 48 How Information Systems Will Affect Business Careers 48 Interactive Session: People Will AI Kill Jobs? 51 Interactive Session: Organizations Japan Embraces E-governance Tools for Tokyo 2020 80 2-3 Why are systems for collaboration, social business, and knowledge management so important, and what technologies do they use? 81 Interactive Session: Technology UPS Competes Globally with Information Technology 42 1-3 How will a four-step method for business problem solving help you solve information system-related problems? 44 Information Systems and Business Careers: Wrap-up How this Book Prepares you for the Future 53 1-5 How will MIS help my career? 53 · 54 The Company 54 · Position Description 55 · Job Requirements 55 · Interview Questions 55 · Author Tips 55 Review Summary 56 · Key Terms 56 · Review Questions 57 · Discussion Questions 57 · HandsOn MIS Projects 58 What is Collaboration? 82 · What is Social Business? 83 · Business Benefits of Collaboration and Social Business 83 · Building a Collaborative Culture and Business
Processes 84 · Tools and Technologies for Collaboration and Social Business 85 Interactive Session: Technology Videoconferencing: Something for Everyone Systems for Knowledge Management 87 91 5
2-4 What is the role of the information systems function in a business? 92 The Information Systems Department 92 · Information Systems Services 93 2-5 How will MIS help my career? 93 The Company 94 · Position Description 94 · Job Requirements 94 · Interview Questions 94 • Author Tips 94 Hands-On MIS Projects Review Summary 95 · Key Terms 96 · Review Questions 96 · Discus sion Questions 97 · 97 Management Decision Problems 97 · Improving Decision Making: Using a Spreadsheet to Select Suppliers 98 · Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes 98 · Collaboration and Teamwork Project 99 3-4 What is the role of business process management (BPM) in enhancing competitiveness? 125 What is Business Process Management? 125 Interactive Session: Organizations Strategic Information Systems at Hong Kong Disneyland 128 3-5 How will MIS help my career? 129 The Company 129 · Position Description 129 • Job Requirements 129 · Interview Questions 130· Author Tips 130 Review Summary 130 · Key Terms 131· Review Questions 131 · Discussion Questions 132 · Hands-On MIS Projects 132 Management Decision Problems 133 · Improving Decision Making: Using a Database to Clarify Business Strategy 133 · Improving Decision Making: Using Web Tools to Configure and Price an Automobile 133 • Collaboration and Teamwork Project 134 Business Probiem-Solving Case Should Companies Embrace Social Business? 3 100 Achieving Competitive Advantage with Information Systems 104 Chapter-Opening Case: N26: A Bank Without Branches 105 3-1 How do Porter’s competitive forces
model, the value chain model, synergies, core competencies, and network-based strategies help companies use information systems for competitive advantage? 106 Porter’s Competitive Forces Model 107 · Information System Strategies for Dealing with Competitive Forces 108 · The Internet’s Impact on Competitive Advantage 111· The Business Value Chain Model 112 Interactive Session: Technology Singapore as a Smart Nation 113 Synergies, Core Competencies, and Network-based Strategies 117· Disruptive Technologies: Riding the Wave 119 3-2 How do information systems help businesses compete globally? 120 The Internet and Globalization 120 · Global Business and System Strategies 121 · Global System Configuration 121 3-3 How do information systems help businesses compete using quality and design? 122 What is Quality? 122 · How Information Systems Improve Quality 123 6 Business Problem-Solving Case Offline, Online, and Back: The Evolution of the UK Grocery Market 135 4 Ethical and Social Issues in Information Systems 140 Chapter-Opening Case: Are Cars Becoming Big Brother on Wheels? 141 4-1 What ethical, social, and political issues are raised by information systems? 143 A Model for Thinking about Ethical, Social, and Political Issues 144 · Five Moral Dimensions of the Information Age 145 · Key Technology Trends that Raise Ethical Issues 145 4-2 What specific principles for conduct can be used to guide ethical decisions? 148 Basic Concepts: Responsibility, Accountability, and Liability 148 · Ethical Analysis 148 · Candidate Ethical Principles 149 · Professional Codes of Conduct 150 · Some
Real-World Ethical Dilemmas 150 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? 150 Information Rights: Privacy and Freedom in the Internet Age 150· Property Rights: Intellectual Property 156 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? 159
Computer-Related Liability Problems 159· System Quality: Data Quality and System Errors 160 Interactive Session: Technology The Boeing 737 MAX Crashes: What Happened and Why? 161 Quality of Life: Equity, Access, and Boundaries Health Risks: RSI, CVS, and Cognitive Decline and HTML5 Trends 203 Capacity Planning and Scalability Ownership (TCO) of Technology Assets 206 • Using Technology Service Providers 206 • Managing Mobile Platforms 207 · Managing Software Localization for Global Business 208 Interactive Session: People How Harmful Are Smartphones? 168 4-5 How will MIS help my career? 169 Review Summary 170 · Key Terms 171 ։Review Questions 171 · Discussion Questions 172 · Hands-On MIS Projects 172 Management Decision Problems 172* Achieving Operational Excellence: Creating a Simple Blog 173 · Improving Decision Making: Analyzing Web Browser Privacy 173· Collaboration and Teamwork Project 173 Business Problem Solving Case Facebook Privacy: Your Life for Sale 5 5-5 How will MIS help my career? IT Infrastructure: Hardware and Software 205 · Total Cost of 208 The Company 208 · Position Description 208 · Job Requirements 209 · Interview Questions 209 · Author Tips 209 Review Summary 209 »Key Terms 211 Review Questions 211 · Discussion Questions 212· Hands-On MIS Projects 212 Management Decision Problems 212 · Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options 213 · Improving Decision Making: Using Web Research to Budget for a Sales Conference 213 · Collaboration and Teamwork Project 213 174 II Information Technology Infrastructure 179 202
· Software 5-4 What are the principal issues in managing hardware and software technology? 205 163 · 166 The Company 169* Position Description 169 · Job Requirements 169 · Interview Questions 170 · Author Tips 170 202 · Web Services Business Problem-Solving Case What Should Firms Do about BYOD? 214 180 Chapter-Opening Case: American Airlines Heads for the Cloud 181 5-1 What are the components of IT infrastructure? 182 IT Infrastructure Components 183 5-2 What are the major computer hardware, data storage, input, and output technologies used in business and the major hardware trends? 185 Types of Computers 185 · Storage, Input, and Output Technology 187· Contemporary Hardware Trends 187 Interactive Session: Technology Open Source Innovation: The New Competitive Advantage 189 Interactive Session: Organizations Look to the Cloud 194 5-3 What are the major types of computer software used in business and the major software trends? 198 Operating System Software 198 · Application Software and Desktop Productivity Tools 200 · HTML 6 Foundations of Business Intelligence: Databases and Information Management 218 Chapter-Opening Case: Astro: Leveraging Data for Customer-driven Service 219 6-1 What is a database, and how does a relational database organize data? 220 Entities and Attributes 222 · Organizing Data in a Relational Database 222 · Establishing Relationships 224 6-2 What are the principles of a database management system? 226 Operations of a Relational DBMS 227 · Capabilities of Database Management Systems 229 • Nonrelational Databases, Cloud Databases, and Blockchain 230 6-3
What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? 232 The Challenge of Big Data 232 7
Interactive Session: People Interactive Session: People The Paradise Papers and Big Data Journalism Singapore Shuts Down 2G Network 233 Business Intelligence Technology Infrastructure 234 · Analytical Tools: Relationships, Patterns, Trends 237 · Databases and the Web 240 6-4 Why are data governance and data quality assurance essential for managing the firm’s data resources? 241 Assuring Data Quality 241 Interactive Session: Organizations DEWA: Evolving Utilities for a Smart City 242 6-5 How will MIS help my career? 244 The Company 244 · Position Description 244 · Job Requirements 244 · Interview Questions 244 * Author Tips 245 Review Summary 245 · Key Terms 246 · Review Questions 246 · Discussion Questions 247 · HandsOn MIS Projects 247 The Web 270 272 Interactive Session: Technology Talking Cars Make for Better Road Safety 278 7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access? 279 Cellular Systems 279 • Wireless Computer Networks and Internet Access 280 · RFID and Wireless Sensor Networks 282 7-5 How will MIS help my career? 284 The Company 285 · Position Description 285 · Job Requirements 285 · Interview Questions 285 · Author Tips 285 Review Summary 286 · Key Terms 287 · Review Questions 287 · Discussion Questions 288 · HandsOn MIS Projects 288 Management Decision Problems 288 · Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services 289 · Achieving Operational Excellence: Using Web Search Engines for Business Research 289 · Collaboration and Teamwork Project 289 Management
Decision Problems 247 · Achieving Operational Excellence: Building a Relational Database for Inventory Management 248 · Improving Decision Making: Searching Online Databases for Overseas Business Resources 248 · Collaboration and Teamwork Project 249 Business Problem-Solving Case Business Problem-Solving Case Does Big Data Provide the Answer? Google, Apple, and Facebook Battle for Your Internet Experience 290 7 250 Telecommunications, the Internet, and Wireless Technology 254 7-1 Securing Information Systems 294 Chapter-Opening Case: Chapter-Opening Case: Tour de France Wins with Wireless Technology 8 255 What are the principal components of telecommunications networks and key networking technologies? 256 Networking and Communication Trends 257 · What is a Computer Network? 257 · Key Digital Networking Technologies 260 7-2 What are the different types of networks? 262 Signals: Digital versus Analog 262 · Types of Networks 262 · Transmission Media and Transmission Speed 263 7-3 How do the Internet and Internet technology work, and how do they support communication and e-business? 264 What is the Internet? 264 · Internet Addressing and Architecture 265 · Internet Services and Communication Tools 267 The Electric Power Grid Becomes a Cyberwarfare Battleground 295 8-1 Why are information systems vulnerable to destruction, error, and abuse? 296 Why Systems Are Vulnerable 297 · Malicious Software: Vimses, Worms, Trojan Horses, and Spyware 299 · Hackers and Computer Crime 301 · Internal Threats: Employees 305 · Software Vulnerability 305 8-2 What is the business value of security
and control? 306 Legal and Regulatory Requirements for Electronic Records Management 306 Interactive Session: Technology Meltdown and Spectre Haunt the World’s Computers 307 Electronic Evidence and Computer Forensics 309
8-3 What are the components of an organizational framework for security and control? 309 Information Systems Controls 310 · Risk Assessment 311· Security Policy 311· Disaster Recovery Planning and Business Continuity Planning 312· The Role of Auditing 313 8-4 What are the most important tools and technologies for safeguarding information resources? 313 Identity Management and Authentication 313· Firewalls, Intrusion Detection Systems, and Anti-Malware Software 315* Securing Wireless Networks 317* Encryption and Public Key Infrastructure 317 • Securing Transactions with Blockchain 319 • Ensuring System Availability 319 · Security Issues for Cloud Computing and the Mobile Digital Platform 320 Interactive Session: Organizations Phishing for Money: Dangerous Emails 321 Ensuring Software Quality 322 8- 5 How will MIS help my career? 323 The Company 323 · Position Description 323 · Job Requirements 323 · Interview Questions 323 · Author Tips 323 Review Summary 324 · Key Terms 325 · Review Questions 325 · Discussion Questions 326 · HandsOn MIS Projects 326 Management Decision Problems 326 · Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment 327 · Improving Decision Making: Evaluating Security Outsourcing Services 327 · Collaboration and Teamwork Project 327 Business Problem-Solving Case Bulgaria: A Whole Nation Hacked 328 111 Key System Applications for the Digital Age 333 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 334 Chapter-Opening Case: Warehouse Management at Norauto: Conversational Commerce 335
9- 1 How do enterprise systems help businesses achieve operational excellence? 336 What are Enterprise Systems? 337 · Enterprise Software 338 · Business Value of Enterprise Systems 339 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers? 340 The Supply Chain 340 Interactive Session: Organizations Soma Bay Prospers with ERP in the Cloud 341 Information Systems and Supply Chain Management 343 · Supply Chain Management Software 344 · Global Supply Chains and the Internet 345 · Business Value of Supply Chain Management Systems 347 9-3 How do customer relationship management systems help firms achieve customer intimacy? 347 What is Customer Relationship Management? 347 · Customer Relationship Management Software 349 · Operational and Analytical CRM 350 · Business Value of Customer Relationship Management Systems 352 Interactive Session: People CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time 353 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies? 354 Enterprise Application Challenges 354 · NextGeneration Enterprise Applications 355 9-5 How will MIS help my career? 357 The Company 357 · Position Description 357 · Job Requirements 357 · Interview Questions 357 · Author Tips 357 Review Summary 358 · Key Terms 359 · Review Questions 359 · Discussion Questions 360 · Hands-On MIS Projects 360 Management Decision Problems 360 · Improving Decision Making: Using Database Software to Manage Customer Service Requests 360 · Achieving
Operational Excellence: Evaluating Supply Chain Management Services 361 · Collaboration and Teamwork Project 361 Business Problem-Sohring Case Fast Fashion, Big Data, and Zara 362 9
Management Decision Problems 403 · Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-com Business 403 · Achieving Operational Excellence: Evaluating E-commerce Hosting Services 403 · Collaboration and Teamwork Project 404 10 E-commerce: Digital Markets, Digital Goods 366 Chapter-Opening Case: E-commerce Comes to the Dashboard: The Battle for the “Fourth Screen” 367 10-1 What are the unique features of e-commerce, digital markets, and digital goods? 369 E-commerce Today 369 · The New E-commerce: Social, Mobile, Local 372 · Why E-commerce Is Different 373 · Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace 375 10-2 What are the principal e-commerce business and revenue models? 378 Types of E-commerce 379 · E-commerce Business Models 379 · E-commerce Revenue Models 382 Interactive Session: Technology Small Businesss Loans from a FinTech App 383 10-3 How has e-commerce transformed marketing? 385 Behavioral Targeting 385 · Social E-commerce and Social Network Marketing 388 Interactive Session: People Engaging “Socially” with Customers 390 10-4 How has e-commerce affected business-to-business transactions? 392 Electronic Data Interchange (EDI) 392 · New Ways of B2B Buying and Selling 393 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications? 395 Location-Based Services and Applications 395 · Other Mobile Commerce Services 396 · Mobile App Payment Systems 397 10-6 What issues must be addressed when building an e-commerce presence? 398 Develop an E-commerce Presence Map 398 ·
Develop a Timeline: Milestones 399 10-7 How will MIS help my career? 399 The Company 399 · Job Description 399 · Job Requirements 400 · Interview Questions 400 · Author Tips 400 Review Summary 400 · Key Terms 401 · Review Questions 402 · Discussion Questions 402 · HandsOn MIS Projects 403 Business Problem Solving Case Can Uber Be the Uber of Everything? I I 405 Improving Decision Making and Managing Artificial Intelligence 410 Chapter-Opening Case: Machine Learning Helps Akershus University Hospital Make Better Treatment Decisions 411 11-1 What are the different types of decisions, and how does the decision-making process work? 412 Business Value of Improved Decision Making 413 · Types of Decisions 413 · The Decision-Making Process 415· High-Velocity Automated Decision Making 415 · Quality of Decisions and Decision Making 416 11-2 How do business intelligence and business analytics support decision making? 416 What Is Business Intelligence? 416 · The Business Intelligence Environment 417 Interactive Session: Technology Siemens Makes Business Processes More Visible 419 Business Intelligence and Analytics Capabilities 420 Interactive Session: Organizations Predictive Maintenance in the Oil and Gas Industry 424 Business Intelligence Users 425 11-3 What is artificial intelligence (Aí)? How does it differ from human intelligence? 429 Evolution of AI 429 11-4 What are the major types of AI techniques and how do they benefit organizations? 430 Expert Systems 430 · Machine Learning 432 · Neural Networks 433 · Genetic Algorithms 436 · Natural Language Processing, Computer Vision
Systems, and Robotics 437 · Intelligent Agents 439 11-5 How will MIS help my career? 439 The Company 439 · Position Description 439 · Job Requirements 440 · Interview Questions 440 · Author Tips 440
Review Summary 440 · Key Terms 442 · Review Questions 442 · Discussion Questions 443 · HandsOn MIS Projects 443 Management Decision Problems 443 · Improving Decision Making: Using Pivot Tables to Analyze Sales Data 443 · Improving Decision Making: Using Intelligent Agents for Comparison Shopping 444 · Collaboration and Teamwork Project 444 Business Problem-Solving Case Can Cars Drive Themselves—And Should They? 445 IV Building and Managing Systems 449 12 Making the Business Case for Information Systems and Managing Projects 450 Chapter-Opening Case: Angostura Builds a Mobile Sales System 451 12-1 How should managers build a business case for the acquisition and development of a new information system? 453 The Information Systems Plan 454 · Portfolio Analysis and Scoring Models 455 · Determining Solution Costs and Benefits 456 12-2 What are the core problem-solving steps for developing a new information system? 459 Defining and Understanding the Problem 459 · Developing Alternative Solutions 460 · Evaluating and Choosing Solutions 461 · Implementing the Solution 461 12-3 What are the alternative methods for building information systems? 463 Traditional Systems Development Life Cycle 464 · Prototyping 464 · End-User Development 465 · Application Software Packages, Software Services, and Outsourcing 466 · Mobile Application Development: Designing for a Multiscreen World 468 Interactive Session: Technology Systems Development is Different for Mobile Apps 469 Rapid Application Development for E-business 470 12-4 How should information systems projects be managed? 471 Project
Management Objectives 471· Managing Project Risk and Systemrelated Change 472 Interactive Session: Organizations Arup Moves Project Management to the Cloud 12-5 How will MIS help my career? 477 476 The Company 477 · Position Description 477 · Job Requirements 478 · Interview Questions 478 · Author Tips 478 Review Summary 478 · Key Terms 479 · Review Questions 480 · Discussion Questions 481* Hands-On MIS Projects 481 Management Decision Problems 481 · Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales 481 · Achieving Operational Excellence: Analyzing Website Design and Information Requirements 482 · Collaboration and Teamwork Project 482 Business Problem-So!ving Case Maersk’s TradeLens: Digitizing the Global Supply Chain 483 Glossary Index 488 504 11
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Brief Contents Preface I 14 Information Systems in the Digital Age 27 1 Business Information Systems in Your Career 28 2 Global E-business and Collaboration 3 Achieving Competitive Advantage with Information Systems 4 Ethical and Social Issues in Information Systems 64 104 140 II Information Technology Infrastructure 179 5 IT Infrastructure: Hardware and Software 6 Foundations of Business Intelligence: Databases and Information Management 218 7 Telecommunications, the Internet, and Wireless Technology 254 8 Securing Information Systems 180 294 III Key System Applications for the Digital Age 333 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 10 E-commerce: Digital Markets, Digital Goods П Improving Decision Making and Managing Artificial Intelligence IV Building and Managing Systems I2 410 449 Making the Business Case for Information Systems and Managing Projects Glossary Index 366 504 488 450 334
Complete Contents Preface 14 I Information Systems in the Digital Age 27 I Business Information Systems in Your Career 28 Management Decision Problems 58 · Improving Decision Making: Using Databases to Analyze Sales Trends 58 · Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge 59 · Collaboration and Teamwork Project 59 Chapter-Opening Case: PCL Construction: The New Digital Firm 29 1-1 Why are information systems so essential for running and managing a business today? 31 How Information Systems are Transforming Business 31* Key Challenges in Management Information Systems 32 · Globalization Challenges and Opportunities: A Flattened World 33 · Business Drivers of Information Systems 35 1-2 What exactly is an information system? How does it work? What are its people, organizational, and technology components? 37 What is an Information System? 37 · It Isn’t Simply Technology: The Role of People and Organizations 39 · Dimensions of Information Systems 39 Business Problem-Solving Case New Technology at UPS Clashes with Outdated Ways of Working 60 2 Global E-business and Collaboration 64 Chapter-Opening Case: Enterprise Social Networking Transforms Sharp Corporation into a More Innovative Connected Organization 65 2-1 What major features of a business are important for understanding the role of information systems? 67 The Problem-Solving Approach 44 · A Model of the Problem-Solving Process 44 · The Role of Critical Thinking in Problem Solving 47 · The Connections among Business Objectives, Problems, and Solutions 48 Organizing a
Business: Basic Business Functions 67 · Business Processes 68 · Managing a Business and Firm Hierarchies 70 · The Business Environment 71· The Role of Information Systems in a Business 72 2-2 How do systems serve different management groups in a business, and how do systems that link the enterprise improve organizational performance? 72 Systems for Different Management Groups 73 · Systems for Linking the Enterprise 77 · E-business, E-commerce, and E-govemment 79 1-4 What information systems skills and knowledge are essential for business careers? 48 How Information Systems Will Affect Business Careers 48 Interactive Session: People Will AI Kill Jobs? 51 Interactive Session: Organizations Japan Embraces E-governance Tools for Tokyo 2020 80 2-3 Why are systems for collaboration, social business, and knowledge management so important, and what technologies do they use? 81 Interactive Session: Technology UPS Competes Globally with Information Technology 42 1-3 How will a four-step method for business problem solving help you solve information system-related problems? 44 Information Systems and Business Careers: Wrap-up How this Book Prepares you for the Future 53 1-5 How will MIS help my career? 53 · 54 The Company 54 · Position Description 55 · Job Requirements 55 · Interview Questions 55 · Author Tips 55 Review Summary 56 · Key Terms 56 · Review Questions 57 · Discussion Questions 57 · HandsOn MIS Projects 58 What is Collaboration? 82 · What is Social Business? 83 · Business Benefits of Collaboration and Social Business 83 · Building a Collaborative Culture and Business
Processes 84 · Tools and Technologies for Collaboration and Social Business 85 Interactive Session: Technology Videoconferencing: Something for Everyone Systems for Knowledge Management 87 91 5
2-4 What is the role of the information systems function in a business? 92 The Information Systems Department 92 · Information Systems Services 93 2-5 How will MIS help my career? 93 The Company 94 · Position Description 94 · Job Requirements 94 · Interview Questions 94 • Author Tips 94 Hands-On MIS Projects Review Summary 95 · Key Terms 96 · Review Questions 96 · Discus sion Questions 97 · 97 Management Decision Problems 97 · Improving Decision Making: Using a Spreadsheet to Select Suppliers 98 · Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes 98 · Collaboration and Teamwork Project 99 3-4 What is the role of business process management (BPM) in enhancing competitiveness? 125 What is Business Process Management? 125 Interactive Session: Organizations Strategic Information Systems at Hong Kong Disneyland 128 3-5 How will MIS help my career? 129 The Company 129 · Position Description 129 • Job Requirements 129 · Interview Questions 130· Author Tips 130 Review Summary 130 · Key Terms 131· Review Questions 131 · Discussion Questions 132 · Hands-On MIS Projects 132 Management Decision Problems 133 · Improving Decision Making: Using a Database to Clarify Business Strategy 133 · Improving Decision Making: Using Web Tools to Configure and Price an Automobile 133 • Collaboration and Teamwork Project 134 Business Probiem-Solving Case Should Companies Embrace Social Business? 3 100 Achieving Competitive Advantage with Information Systems 104 Chapter-Opening Case: N26: A Bank Without Branches 105 3-1 How do Porter’s competitive forces
model, the value chain model, synergies, core competencies, and network-based strategies help companies use information systems for competitive advantage? 106 Porter’s Competitive Forces Model 107 · Information System Strategies for Dealing with Competitive Forces 108 · The Internet’s Impact on Competitive Advantage 111· The Business Value Chain Model 112 Interactive Session: Technology Singapore as a Smart Nation 113 Synergies, Core Competencies, and Network-based Strategies 117· Disruptive Technologies: Riding the Wave 119 3-2 How do information systems help businesses compete globally? 120 The Internet and Globalization 120 · Global Business and System Strategies 121 · Global System Configuration 121 3-3 How do information systems help businesses compete using quality and design? 122 What is Quality? 122 · How Information Systems Improve Quality 123 6 Business Problem-Solving Case Offline, Online, and Back: The Evolution of the UK Grocery Market 135 4 Ethical and Social Issues in Information Systems 140 Chapter-Opening Case: Are Cars Becoming Big Brother on Wheels? 141 4-1 What ethical, social, and political issues are raised by information systems? 143 A Model for Thinking about Ethical, Social, and Political Issues 144 · Five Moral Dimensions of the Information Age 145 · Key Technology Trends that Raise Ethical Issues 145 4-2 What specific principles for conduct can be used to guide ethical decisions? 148 Basic Concepts: Responsibility, Accountability, and Liability 148 · Ethical Analysis 148 · Candidate Ethical Principles 149 · Professional Codes of Conduct 150 · Some
Real-World Ethical Dilemmas 150 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? 150 Information Rights: Privacy and Freedom in the Internet Age 150· Property Rights: Intellectual Property 156 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? 159
Computer-Related Liability Problems 159· System Quality: Data Quality and System Errors 160 Interactive Session: Technology The Boeing 737 MAX Crashes: What Happened and Why? 161 Quality of Life: Equity, Access, and Boundaries Health Risks: RSI, CVS, and Cognitive Decline and HTML5 Trends 203 Capacity Planning and Scalability Ownership (TCO) of Technology Assets 206 • Using Technology Service Providers 206 • Managing Mobile Platforms 207 · Managing Software Localization for Global Business 208 Interactive Session: People How Harmful Are Smartphones? 168 4-5 How will MIS help my career? 169 Review Summary 170 · Key Terms 171 ։Review Questions 171 · Discussion Questions 172 · Hands-On MIS Projects 172 Management Decision Problems 172* Achieving Operational Excellence: Creating a Simple Blog 173 · Improving Decision Making: Analyzing Web Browser Privacy 173· Collaboration and Teamwork Project 173 Business Problem Solving Case Facebook Privacy: Your Life for Sale 5 5-5 How will MIS help my career? IT Infrastructure: Hardware and Software 205 · Total Cost of 208 The Company 208 · Position Description 208 · Job Requirements 209 · Interview Questions 209 · Author Tips 209 Review Summary 209 »Key Terms 211'Review Questions 211 · Discussion Questions 212· Hands-On MIS Projects 212 Management Decision Problems 212 · Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options 213 · Improving Decision Making: Using Web Research to Budget for a Sales Conference 213 · Collaboration and Teamwork Project 213 174 II Information Technology Infrastructure 179 202
· Software 5-4 What are the principal issues in managing hardware and software technology? 205 163 · 166 The Company 169* Position Description 169 · Job Requirements 169 · Interview Questions 170 · Author Tips 170 202 · Web Services Business Problem-Solving Case What Should Firms Do about BYOD? 214 180 Chapter-Opening Case: American Airlines Heads for the Cloud 181 5-1 What are the components of IT infrastructure? 182 IT Infrastructure Components 183 5-2 What are the major computer hardware, data storage, input, and output technologies used in business and the major hardware trends? 185 Types of Computers 185 · Storage, Input, and Output Technology 187· Contemporary Hardware Trends 187 Interactive Session: Technology Open Source Innovation: The New Competitive Advantage 189 Interactive Session: Organizations Look to the Cloud 194 5-3 What are the major types of computer software used in business and the major software trends? 198 Operating System Software 198 · Application Software and Desktop Productivity Tools 200 · HTML 6 Foundations of Business Intelligence: Databases and Information Management 218 Chapter-Opening Case: Astro: Leveraging Data for Customer-driven Service 219 6-1 What is a database, and how does a relational database organize data? 220 Entities and Attributes 222 · Organizing Data in a Relational Database 222 · Establishing Relationships 224 6-2 What are the principles of a database management system? 226 Operations of a Relational DBMS 227 · Capabilities of Database Management Systems 229 • Nonrelational Databases, Cloud Databases, and Blockchain 230 6-3
What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? 232 The Challenge of Big Data 232 7
Interactive Session: People Interactive Session: People The Paradise Papers and Big Data Journalism Singapore Shuts Down 2G Network 233 Business Intelligence Technology Infrastructure 234 · Analytical Tools: Relationships, Patterns, Trends 237 · Databases and the Web 240 6-4 Why are data governance and data quality assurance essential for managing the firm’s data resources? 241 Assuring Data Quality 241 Interactive Session: Organizations DEWA: Evolving Utilities for a Smart City 242 6-5 How will MIS help my career? 244 The Company 244 · Position Description 244 · Job Requirements 244 · Interview Questions 244 * Author Tips 245 Review Summary 245 · Key Terms 246 · Review Questions 246 · Discussion Questions 247 · HandsOn MIS Projects 247 The Web 270 272 Interactive Session: Technology Talking Cars Make for Better Road Safety 278 7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access? 279 Cellular Systems 279 • Wireless Computer Networks and Internet Access 280 · RFID and Wireless Sensor Networks 282 7-5 How will MIS help my career? 284 The Company 285 · Position Description 285 · Job Requirements 285 · Interview Questions 285 · Author Tips 285 Review Summary 286 · Key Terms 287 · Review Questions 287 · Discussion Questions 288 · HandsOn MIS Projects 288 Management Decision Problems 288 · Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services 289 · Achieving Operational Excellence: Using Web Search Engines for Business Research 289 · Collaboration and Teamwork Project 289 Management
Decision Problems 247 · Achieving Operational Excellence: Building a Relational Database for Inventory Management 248 · Improving Decision Making: Searching Online Databases for Overseas Business Resources 248 · Collaboration and Teamwork Project 249 Business Problem-Solving Case Business Problem-Solving Case Does Big Data Provide the Answer? Google, Apple, and Facebook Battle for Your Internet Experience 290 7 250 Telecommunications, the Internet, and Wireless Technology 254 7-1 Securing Information Systems 294 Chapter-Opening Case: Chapter-Opening Case: Tour de France Wins with Wireless Technology 8 255 What are the principal components of telecommunications networks and key networking technologies? 256 Networking and Communication Trends 257 · What is a Computer Network? 257 · Key Digital Networking Technologies 260 7-2 What are the different types of networks? 262 Signals: Digital versus Analog 262 · Types of Networks 262 · Transmission Media and Transmission Speed 263 7-3 How do the Internet and Internet technology work, and how do they support communication and e-business? 264 What is the Internet? 264 · Internet Addressing and Architecture 265 · Internet Services and Communication Tools 267 The Electric Power Grid Becomes a Cyberwarfare Battleground 295 8-1 Why are information systems vulnerable to destruction, error, and abuse? 296 Why Systems Are Vulnerable 297 · Malicious Software: Vimses, Worms, Trojan Horses, and Spyware 299 · Hackers and Computer Crime 301 · Internal Threats: Employees 305 · Software Vulnerability 305 8-2 What is the business value of security
and control? 306 Legal and Regulatory Requirements for Electronic Records Management 306 Interactive Session: Technology Meltdown and Spectre Haunt the World’s Computers 307 Electronic Evidence and Computer Forensics 309
8-3 What are the components of an organizational framework for security and control? 309 Information Systems Controls 310 · Risk Assessment 311· Security Policy 311· Disaster Recovery Planning and Business Continuity Planning 312· The Role of Auditing 313 8-4 What are the most important tools and technologies for safeguarding information resources? 313 Identity Management and Authentication 313· Firewalls, Intrusion Detection Systems, and Anti-Malware Software 315* Securing Wireless Networks 317* Encryption and Public Key Infrastructure 317 • Securing Transactions with Blockchain 319 • Ensuring System Availability 319 · Security Issues for Cloud Computing and the Mobile Digital Platform 320 Interactive Session: Organizations Phishing for Money: Dangerous Emails 321 Ensuring Software Quality 322 8- 5 How will MIS help my career? 323 The Company 323 · Position Description 323 · Job Requirements 323 · Interview Questions 323 · Author Tips 323 Review Summary 324 · Key Terms 325 · Review Questions 325 · Discussion Questions 326 · HandsOn MIS Projects 326 Management Decision Problems 326 · Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment 327 · Improving Decision Making: Evaluating Security Outsourcing Services 327 · Collaboration and Teamwork Project 327 Business Problem-Solving Case Bulgaria: A Whole Nation Hacked 328 111 Key System Applications for the Digital Age 333 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 334 Chapter-Opening Case: Warehouse Management at Norauto: Conversational Commerce 335
9- 1 How do enterprise systems help businesses achieve operational excellence? 336 What are Enterprise Systems? 337 · Enterprise Software 338 · Business Value of Enterprise Systems 339 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers? 340 The Supply Chain 340 Interactive Session: Organizations Soma Bay Prospers with ERP in the Cloud 341 Information Systems and Supply Chain Management 343 · Supply Chain Management Software 344 · Global Supply Chains and the Internet 345 · Business Value of Supply Chain Management Systems 347 9-3 How do customer relationship management systems help firms achieve customer intimacy? 347 What is Customer Relationship Management? 347 · Customer Relationship Management Software 349 · Operational and Analytical CRM 350 · Business Value of Customer Relationship Management Systems 352 Interactive Session: People CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time 353 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies? 354 Enterprise Application Challenges 354 · NextGeneration Enterprise Applications 355 9-5 How will MIS help my career? 357 The Company 357 · Position Description 357 · Job Requirements 357 · Interview Questions 357 · Author Tips 357 Review Summary 358 · Key Terms 359 · Review Questions 359 · Discussion Questions 360 · Hands-On MIS Projects 360 Management Decision Problems 360 · Improving Decision Making: Using Database Software to Manage Customer Service Requests 360 · Achieving
Operational Excellence: Evaluating Supply Chain Management Services 361 · Collaboration and Teamwork Project 361 Business Problem-Sohring Case Fast Fashion, Big Data, and Zara 362 9
Management Decision Problems 403 · Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-com Business 403 · Achieving Operational Excellence: Evaluating E-commerce Hosting Services 403 · Collaboration and Teamwork Project 404 10 E-commerce: Digital Markets, Digital Goods 366 Chapter-Opening Case: E-commerce Comes to the Dashboard: The Battle for the “Fourth Screen” 367 10-1 What are the unique features of e-commerce, digital markets, and digital goods? 369 E-commerce Today 369 · The New E-commerce: Social, Mobile, Local 372 · Why E-commerce Is Different 373 · Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace 375 10-2 What are the principal e-commerce business and revenue models? 378 Types of E-commerce 379 · E-commerce Business Models 379 · E-commerce Revenue Models 382 Interactive Session: Technology Small Businesss Loans from a FinTech App 383 10-3 How has e-commerce transformed marketing? 385 Behavioral Targeting 385 · Social E-commerce and Social Network Marketing 388 Interactive Session: People Engaging “Socially” with Customers 390 10-4 How has e-commerce affected business-to-business transactions? 392 Electronic Data Interchange (EDI) 392 · New Ways of B2B Buying and Selling 393 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications? 395 Location-Based Services and Applications 395 · Other Mobile Commerce Services 396 · Mobile App Payment Systems 397 10-6 What issues must be addressed when building an e-commerce presence? 398 Develop an E-commerce Presence Map 398 ·
Develop a Timeline: Milestones 399 10-7 How will MIS help my career? 399 The Company 399 · Job Description 399 · Job Requirements 400 · Interview Questions 400 · Author Tips 400 Review Summary 400 · Key Terms 401 · Review Questions 402 · Discussion Questions 402 · HandsOn MIS Projects 403 Business Problem Solving Case Can Uber Be the Uber of Everything? I I 405 Improving Decision Making and Managing Artificial Intelligence 410 Chapter-Opening Case: Machine Learning Helps Akershus University Hospital Make Better Treatment Decisions 411 11-1 What are the different types of decisions, and how does the decision-making process work? 412 Business Value of Improved Decision Making 413 · Types of Decisions 413 · The Decision-Making Process 415· High-Velocity Automated Decision Making 415 · Quality of Decisions and Decision Making 416 11-2 How do business intelligence and business analytics support decision making? 416 What Is Business Intelligence? 416 · The Business Intelligence Environment 417 Interactive Session: Technology Siemens Makes Business Processes More Visible 419 Business Intelligence and Analytics Capabilities 420 Interactive Session: Organizations Predictive Maintenance in the Oil and Gas Industry 424 Business Intelligence Users 425 11-3 What is artificial intelligence (Aí)? How does it differ from human intelligence? 429 Evolution of AI 429 11-4 What are the major types of AI techniques and how do they benefit organizations? 430 Expert Systems 430 · Machine Learning 432 · Neural Networks 433 · Genetic Algorithms 436 · Natural Language Processing, Computer Vision
Systems, and Robotics 437 · Intelligent Agents 439 11-5 How will MIS help my career? 439 The Company 439 · Position Description 439 · Job Requirements 440 · Interview Questions 440 · Author Tips 440
Review Summary 440 · Key Terms 442 · Review Questions 442 · Discussion Questions 443 · HandsOn MIS Projects 443 Management Decision Problems 443 · Improving Decision Making: Using Pivot Tables to Analyze Sales Data 443 · Improving Decision Making: Using Intelligent Agents for Comparison Shopping 444 · Collaboration and Teamwork Project 444 Business Problem-Solving Case Can Cars Drive Themselves—And Should They? 445 IV Building and Managing Systems 449 12 Making the Business Case for Information Systems and Managing Projects 450 Chapter-Opening Case: Angostura Builds a Mobile Sales System 451 12-1 How should managers build a business case for the acquisition and development of a new information system? 453 The Information Systems Plan 454 · Portfolio Analysis and Scoring Models 455 · Determining Solution Costs and Benefits 456 12-2 What are the core problem-solving steps for developing a new information system? 459 Defining and Understanding the Problem 459 · Developing Alternative Solutions 460 · Evaluating and Choosing Solutions 461 · Implementing the Solution 461 12-3 What are the alternative methods for building information systems? 463 Traditional Systems Development Life Cycle 464 · Prototyping 464 · End-User Development 465 · Application Software Packages, Software Services, and Outsourcing 466 · Mobile Application Development: Designing for a Multiscreen World 468 Interactive Session: Technology Systems Development is Different for Mobile Apps 469 Rapid Application Development for E-business 470 12-4 How should information systems projects be managed? 471 Project
Management Objectives 471· Managing Project Risk and Systemrelated Change 472 Interactive Session: Organizations Arup Moves Project Management to the Cloud 12-5 How will MIS help my career? 477 476 The Company 477 · Position Description 477 · Job Requirements 478 · Interview Questions 478 · Author Tips 478 Review Summary 478 · Key Terms 479 · Review Questions 480 · Discussion Questions 481* Hands-On MIS Projects 481 Management Decision Problems 481 · Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales 481 · Achieving Operational Excellence: Analyzing Website Design and Information Requirements 482 · Collaboration and Teamwork Project 482 Business Problem-So!ving Case Maersk’s TradeLens: Digitizing the Global Supply Chain 483 Glossary Index 488 504 11 |
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| discipline | Informatik Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| index_date | 2024-07-03T14:47:41Z |
| indexdate | 2024-08-01T11:28:00Z |
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| spellingShingle | Laudon, Kenneth C. 1944- Laudon, Jane Price Essentials of management information systems Wirtschaftsinformatik (DE-588)4112736-5 gnd Electronic Commerce (DE-588)4592128-3 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
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| title | Essentials of management information systems |
| title_alt | Essentials of MIS |
| title_auth | Essentials of management information systems |
| title_exact_search | Essentials of management information systems |
| title_exact_search_txtP | Essentials of management information systems |
| title_full | Essentials of management information systems Kenneth C. Laudon (New York University), Jane P. Laudon (Azimuth Information Systems) |
| title_fullStr | Essentials of management information systems Kenneth C. Laudon (New York University), Jane P. Laudon (Azimuth Information Systems) |
| title_full_unstemmed | Essentials of management information systems Kenneth C. Laudon (New York University), Jane P. Laudon (Azimuth Information Systems) |
| title_short | Essentials of management information systems |
| title_sort | essentials of management information systems |
| topic | Wirtschaftsinformatik (DE-588)4112736-5 gnd Electronic Commerce (DE-588)4592128-3 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Wirtschaftsinformatik Electronic Commerce Managementinformationssystem Lehrbuch |
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Inhaltsverzeichnis
THWS Schweinfurt Zentralbibliothek Lesesaal
| Signatur: |
2000 QP 345 L372(14) |
|---|---|
| Exemplar 1 | ausleihbar Verfügbar Bestellen |