Usability testing: a practitioner's guide to evaluating the user experience
It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to use, make tasks less flexible or more tedious, shift attention away from important or gratifying acti...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[San Rafael, California]
Morgan & Claypool Publishers
[2020]
Cham Springer Nature 2022 |
| Schriftenreihe: | Synthesis lectures on human-centered informatics
#45 |
| Schlagworte: | |
| Online-Zugang: | FHD01 FHI01 UBR01 UBW01 Volltext |
| Zusammenfassung: | It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to use, make tasks less flexible or more tedious, shift attention away from important or gratifying activities, and simply fail to deliver expected benefits or experiences. By identifying such trouble and frustration in the lab prior to widespread use, usability tests have proven a valuable method for informing redesign efforts. A usability test consists of having test users exercise a product and think aloud about their experience using it, while an evaluator observes the users and listens in on their thoughts. On this basis, the evaluator identifies usability problems and assesses the user experience. This book describes how to conduct usability tests. After providing context about concepts and testing, the main chapters of the book cover the steps involved in preparing for a usability test, executing the test sessions, and analyzing the test data. Throughout the chapters, concrete guidance is balanced against more complex issues with an impact on the robustness, validity, completeness, impact, and cost of a usability test. The book concludes with an outlook to variations of usability testing and alternatives to it |
| Beschreibung: | Verfasser auf Titelseite fälschlich als Mortem Hertzum genannt |
| Beschreibung: | 1 Online-Ressource (xiii, 105 Seiten) |
| ISBN: | 9783031022272 9781681737829 |
| DOI: | 10.1007/978-3-031-02227-2 |
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| 505 | 8 | |a 1. Introduction -- 1.1. The basic components of a usability test -- 1.2. The context of usability tests -- 1.3. A summary of the chapters that follow | |
| 505 | 8 | |a 2. Usability and user experience -- 2.1. Definitions -- 2.2. Other views on usability and user experience | |
| 505 | 8 | |a 3. Testing : maxims and modifications -- 3.1. Five maxims -- 3.2. Modifications in practice | |
| 505 | 8 | |a 4. Usability testing : step by step -- 5. Preparations : designing and planning the test -- 5.1. Design and plan the test -- 5.2. Become familiar with the domain and prototype -- 5.3. Recruit users -- 5.4. How many users are needed? -- 5.5. Make tasks -- 5.6. Set up equipment | |
| 505 | 8 | |a 6. Execution : running the test sessions -- 6.1. Welcome and instruct users -- 6.2. Observe users and listen in on their thoughts -- 6.3. Prompt users when needed -- 6.4. Take notes -- 6.5. Ask post-task questions -- 6.6. Thank the user | |
| 505 | 8 | |a 7. Analysis : analyzing the data and reporting the findings -- 7.1. Analyze test data -- 7.2. How many evaluators are needed? -- 7.3. Rate problem severity -- 7.4. Devise redesign proposals -- 7.5. Report test findings | |
| 505 | 8 | |a 8. Variations and alternatives -- 8.1. Remote usability tests -- 8.2. Unmoderated usability tests -- 8.3. Field usability tests -- 8.4. Pairwise usability tests -- 8.5. Performance testing -- 8.6. Usability specification -- 8.7. Usability inspection | |
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| contents | 1. Introduction -- 1.1. The basic components of a usability test -- 1.2. The context of usability tests -- 1.3. A summary of the chapters that follow 2. Usability and user experience -- 2.1. Definitions -- 2.2. Other views on usability and user experience 3. Testing : maxims and modifications -- 3.1. Five maxims -- 3.2. Modifications in practice 4. Usability testing : step by step -- 5. Preparations : designing and planning the test -- 5.1. Design and plan the test -- 5.2. Become familiar with the domain and prototype -- 5.3. Recruit users -- 5.4. How many users are needed? -- 5.5. Make tasks -- 5.6. Set up equipment 6. Execution : running the test sessions -- 6.1. Welcome and instruct users -- 6.2. Observe users and listen in on their thoughts -- 6.3. Prompt users when needed -- 6.4. Take notes -- 6.5. Ask post-task questions -- 6.6. Thank the user 7. Analysis : analyzing the data and reporting the findings -- 7.1. Analyze test data -- 7.2. How many evaluators are needed? -- 7.3. Rate problem severity -- 7.4. Devise redesign proposals -- 7.5. Report test findings 8. Variations and alternatives -- 8.1. Remote usability tests -- 8.2. Unmoderated usability tests -- 8.3. Field usability tests -- 8.4. Pairwise usability tests -- 8.5. Performance testing -- 8.6. Usability specification -- 8.7. Usability inspection |
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| series | Synthesis lectures on human-centered informatics |
| series2 | Synthesis lectures on human-centered informatics |
| spelling | Hertzum, Morten Verfasser aut Usability testing a practitioner's guide to evaluating the user experience Mortem Hertzum [San Rafael, California] Morgan & Claypool Publishers [2020] Cham Springer Nature 2022 © 2020 1 Online-Ressource (xiii, 105 Seiten) txt rdacontent c rdamedia cr rdacarrier Synthesis lectures on human-centered informatics #45 Verfasser auf Titelseite fälschlich als Mortem Hertzum genannt 1. Introduction -- 1.1. The basic components of a usability test -- 1.2. The context of usability tests -- 1.3. A summary of the chapters that follow 2. Usability and user experience -- 2.1. Definitions -- 2.2. Other views on usability and user experience 3. Testing : maxims and modifications -- 3.1. Five maxims -- 3.2. Modifications in practice 4. Usability testing : step by step -- 5. Preparations : designing and planning the test -- 5.1. Design and plan the test -- 5.2. Become familiar with the domain and prototype -- 5.3. Recruit users -- 5.4. How many users are needed? -- 5.5. Make tasks -- 5.6. Set up equipment 6. Execution : running the test sessions -- 6.1. Welcome and instruct users -- 6.2. Observe users and listen in on their thoughts -- 6.3. Prompt users when needed -- 6.4. Take notes -- 6.5. Ask post-task questions -- 6.6. Thank the user 7. Analysis : analyzing the data and reporting the findings -- 7.1. Analyze test data -- 7.2. How many evaluators are needed? -- 7.3. Rate problem severity -- 7.4. Devise redesign proposals -- 7.5. Report test findings 8. Variations and alternatives -- 8.1. Remote usability tests -- 8.2. Unmoderated usability tests -- 8.3. Field usability tests -- 8.4. Pairwise usability tests -- 8.5. Performance testing -- 8.6. Usability specification -- 8.7. Usability inspection It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to use, make tasks less flexible or more tedious, shift attention away from important or gratifying activities, and simply fail to deliver expected benefits or experiences. By identifying such trouble and frustration in the lab prior to widespread use, usability tests have proven a valuable method for informing redesign efforts. A usability test consists of having test users exercise a product and think aloud about their experience using it, while an evaluator observes the users and listens in on their thoughts. On this basis, the evaluator identifies usability problems and assesses the user experience. This book describes how to conduct usability tests. After providing context about concepts and testing, the main chapters of the book cover the steps involved in preparing for a usability test, executing the test sessions, and analyzing the test data. Throughout the chapters, concrete guidance is balanced against more complex issues with an impact on the robustness, validity, completeness, impact, and cost of a usability test. The book concludes with an outlook to variations of usability testing and alternatives to it usability testing usability evaluation methods usability user experience user testing thinking aloud user-centered design human-computer interaction User interfaces (Computer systems) / Testing Human-computer interaction Human-computer interaction fast User interfaces (Computer systems) / Testing fast Benutzerverhalten (DE-588)4122898-4 gnd rswk-swf Benutzerrückmeldung (DE-588)4144481-4 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Benutzerrückmeldung (DE-588)4144481-4 s Benutzerverhalten (DE-588)4122898-4 s Mensch-Maschine-Kommunikation (DE-588)4125909-9 s DE-604 Erscheint auch als Druck-Ausgabe, Hardcover 978-1-68173-783-6 Erscheint auch als Druck-Ausgabe, Hardcover 978-3-031-00207-6 Erscheint auch als Druck-Ausgabe, Paperback 978-1-68173-781-2 Erscheint auch als Druck-Ausgabe, Paperback 978-3-031-01099-6 Synthesis lectures on human-centered informatics #45 (DE-604)BV042949300 45 https://doi.org/10.1007/978-3-031-02227-2 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Hertzum, Morten Usability testing a practitioner's guide to evaluating the user experience Synthesis lectures on human-centered informatics 1. Introduction -- 1.1. The basic components of a usability test -- 1.2. The context of usability tests -- 1.3. A summary of the chapters that follow 2. Usability and user experience -- 2.1. Definitions -- 2.2. Other views on usability and user experience 3. Testing : maxims and modifications -- 3.1. Five maxims -- 3.2. Modifications in practice 4. Usability testing : step by step -- 5. Preparations : designing and planning the test -- 5.1. Design and plan the test -- 5.2. Become familiar with the domain and prototype -- 5.3. Recruit users -- 5.4. How many users are needed? -- 5.5. Make tasks -- 5.6. Set up equipment 6. Execution : running the test sessions -- 6.1. Welcome and instruct users -- 6.2. Observe users and listen in on their thoughts -- 6.3. Prompt users when needed -- 6.4. Take notes -- 6.5. Ask post-task questions -- 6.6. Thank the user 7. Analysis : analyzing the data and reporting the findings -- 7.1. Analyze test data -- 7.2. How many evaluators are needed? -- 7.3. Rate problem severity -- 7.4. Devise redesign proposals -- 7.5. Report test findings 8. Variations and alternatives -- 8.1. Remote usability tests -- 8.2. Unmoderated usability tests -- 8.3. Field usability tests -- 8.4. Pairwise usability tests -- 8.5. Performance testing -- 8.6. Usability specification -- 8.7. Usability inspection usability testing usability evaluation methods usability user experience user testing thinking aloud user-centered design human-computer interaction User interfaces (Computer systems) / Testing Human-computer interaction Human-computer interaction fast User interfaces (Computer systems) / Testing fast Benutzerverhalten (DE-588)4122898-4 gnd Benutzerrückmeldung (DE-588)4144481-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)4122898-4 (DE-588)4144481-4 (DE-588)4125909-9 |
| title | Usability testing a practitioner's guide to evaluating the user experience |
| title_auth | Usability testing a practitioner's guide to evaluating the user experience |
| title_exact_search | Usability testing a practitioner's guide to evaluating the user experience |
| title_exact_search_txtP | Usability testing a practitioner's guide to evaluating the user experience |
| title_full | Usability testing a practitioner's guide to evaluating the user experience Mortem Hertzum |
| title_fullStr | Usability testing a practitioner's guide to evaluating the user experience Mortem Hertzum |
| title_full_unstemmed | Usability testing a practitioner's guide to evaluating the user experience Mortem Hertzum |
| title_short | Usability testing |
| title_sort | usability testing a practitioner s guide to evaluating the user experience |
| title_sub | a practitioner's guide to evaluating the user experience |
| topic | usability testing usability evaluation methods usability user experience user testing thinking aloud user-centered design human-computer interaction User interfaces (Computer systems) / Testing Human-computer interaction Human-computer interaction fast User interfaces (Computer systems) / Testing fast Benutzerverhalten (DE-588)4122898-4 gnd Benutzerrückmeldung (DE-588)4144481-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | usability testing usability evaluation methods usability user experience user testing thinking aloud user-centered design human-computer interaction User interfaces (Computer systems) / Testing Human-computer interaction Benutzerverhalten Benutzerrückmeldung Mensch-Maschine-Kommunikation |
| url | https://doi.org/10.1007/978-3-031-02227-2 |
| volume_link | (DE-604)BV042949300 |
| work_keys_str_mv | AT hertzummorten usabilitytestingapractitionersguidetoevaluatingtheuserexperience |