Operations management in context:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Routledge
2017
|
| Ausgabe: | Second edition, first issued in hardback |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xiv, 438 Seiten Diagramme |
| ISBN: | 9781138455535 9780750681988 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804181460307935232 |
|---|---|
| adam_text | Contents Chapter 1 Preface xi Introduction xiii The operations function Learning objectives 1 Definition of operations management 2 Operations management in the not-for-profit sector 4 The tasks of operations managers The roots of operations management Chapter 2 1 6 10 Manufacturing and service-based organizations 13 Classifying operations by key environmental factors 15 Frameworks for analysing operations 18 The value chain 18 Summary 22 Self assessment 25 Further reading 27 The context of operations management Learning objectives 29 29 Macro and micro operating systems 30 Internal influences on the operations function 30 Design 31 External influences on the operations function 33 Operations management as a transformation process 36 The service concept 40 The strategic importance of operations 42 The process and content of operations strategy 44
Contents VI Decision areas in operations strategy Summary Self assessment Further reading Chapter 3 Organization of the operations process Learning objectives Objectives of operations design Process organization Service operations Location Summary Self assessment Further reading Chapter 4 Design and measurement of work Learning objectives Objectives of work design Approaches to work design Layout Role of automation Work measurement Summary Self assessment Further reading Chapter 5 Managing productivity at work Learning objectives Productivity at work Improving resource productivity Productivity in manufacturing organizations Productivity in service industries Critical issues in productivity improvement Productivity improvement techniques Total integrated management Achieving world-class performance Summary Self assessment Further reading 47 51 54 57 59 59 60 68 80 84 91 93 95 97 97 98 99 114 119 1 շշ 129 130 133 135 135 136 138 141 144 146 148 159 162 165 167 171
Contents Chapter 6 Chapter 7 Chapter 8 Planning and control of work: the management of capacity vii 173 Learning objectives 173 How does the operation work? 174 The meaning of planning and control 175 Capacity planning and control 177 Operations scheduling 192 Summary 198 Appendix: a summary of forecasting techniques 200 Self assessment 209 Further reading 211 Planning and control of work: the management of materials 213 Learning objectives 213 Introduction 214 Types of materials 215 The basic concepts of materials systems 216 The aims of materials management 218 Performance measures for materials systems 219 ABC analysis of stock 221 Independent and dependent demand 225 Techniques for managing materials in cases of independent demand 226 Summary 238 Self assessment 242 Further reading 244 Scheduling batch and flow processes 245 Learning objectives 245 The master schedule 246 Rough-cut capacity planning 252 MRP systems: materials requirement planning, manufacturing resources planning and enterprise resource planning 252 Optimized production technology 259 Just-in-time systems 264 Hybrid systems 271 Other aids to scheduling 272 Summary 276 Self assessment 279 Further reading 281
viii Chapter 9 Contents Project planning and control Learning objectives Chapter 10 283 The nature of project management 284 Stages in project planning and control 286 Project management techniques 289 Summary 301 Self assessment 303 Further reading 306 Purchasing and supply chain management 307 Learning objectives 307 The importance of purchasing and supply 308 The interface between purchasing and operations 308 Purchasing responsibilities 310 Purchasing process 311 The purchasing mix 314 Supply chain management 316 Supplier selection 316 Supplier relations 319 Advantages of partnership 322 Summary 324 327 33О Self assessment Further reading Chapter 11 283 Quality management Learning objectives Why quality? What is quality? Cost of quality The measurement of quality Control of quality Quality improvement Quality sundards Summary Self assessment Further reading 331 331 332 334 336 339 347 349 367 368 370 372 Chapter 12 Strategic issues in operations management Learning objectives The operations environment 373 373 374
Contents ix The product/service dichotomy 380 Productivity, responsiveness and quality 381 Social and environmental responsibility 383 Summary 384 Self assessment 385 Further reading 386 Case studies P.T. Dresswel International 387 387 High Performance Pumps 394 The Library 396 The United Kingdom Passport Agency 399 Alton Towers Limited 403 A day at the Tunnel 405 Capacity planning in the technical services department of Advantage Textil es Limited 408 Midtown General Hospital 411 Security Products Limited 414 Oldborough development plan 416 Answers to self assessment questions 419 Index 433
|
| adam_txt |
Contents Chapter 1 Preface xi Introduction xiii The operations function Learning objectives 1 Definition of operations management 2 Operations management in the not-for-profit sector 4 The tasks of operations managers The roots of operations management Chapter 2 1 6 10 Manufacturing and service-based organizations 13 Classifying operations by key environmental factors 15 Frameworks for analysing operations 18 The value chain 18 Summary 22 Self assessment 25 Further reading 27 The context of operations management Learning objectives 29 29 Macro and micro operating systems 30 Internal influences on the operations function 30 Design 31 External influences on the operations function 33 Operations management as a transformation process 36 The service concept 40 The strategic importance of operations 42 The process and content of operations strategy 44
Contents VI Decision areas in operations strategy Summary Self assessment Further reading Chapter 3 Organization of the operations process Learning objectives Objectives of operations design Process organization Service operations Location Summary Self assessment Further reading Chapter 4 Design and measurement of work Learning objectives Objectives of work design Approaches to work design Layout Role of automation Work measurement Summary Self assessment Further reading Chapter 5 Managing productivity at work Learning objectives Productivity at work Improving resource productivity Productivity in manufacturing organizations Productivity in service industries Critical issues in productivity improvement Productivity improvement techniques Total integrated management Achieving world-class performance Summary Self assessment Further reading 47 51 54 57 59 59 60 68 80 84 91 93 95 97 97 98 99 114 119 1 շշ 129 130 133 135 135 136 138 141 144 146 148 159 162 165 167 171
Contents Chapter 6 Chapter 7 Chapter 8 Planning and control of work: the management of capacity vii 173 Learning objectives 173 How does the operation work? 174 The meaning of planning and control 175 Capacity planning and control 177 Operations scheduling 192 Summary 198 Appendix: a summary of forecasting techniques 200 Self assessment 209 Further reading 211 Planning and control of work: the management of materials 213 Learning objectives 213 Introduction 214 Types of materials 215 The basic concepts of materials systems 216 The aims of materials management 218 Performance measures for materials systems 219 ABC analysis of stock 221 Independent and dependent demand 225 Techniques for managing materials in cases of independent demand 226 Summary 238 Self assessment 242 Further reading 244 Scheduling batch and flow processes 245 Learning objectives 245 The master schedule 246 Rough-cut capacity planning 252 MRP systems: materials requirement planning, manufacturing resources planning and enterprise resource planning 252 Optimized production technology 259 Just-in-time systems 264 Hybrid systems 271 Other aids to scheduling 272 Summary 276 Self assessment 279 Further reading 281
viii Chapter 9 Contents Project planning and control Learning objectives Chapter 10 283 The nature of project management 284 Stages in project planning and control 286 Project management techniques 289 Summary 301 Self assessment 303 Further reading 306 Purchasing and supply chain management 307 Learning objectives 307 The importance of purchasing and supply 308 The interface between purchasing and operations 308 Purchasing responsibilities 310 Purchasing process 311 The purchasing mix 314 Supply chain management 316 Supplier selection 316 Supplier relations 319 Advantages of partnership 322 Summary 324 327 33О Self assessment Further reading Chapter 11 283 Quality management Learning objectives Why quality? What is quality? Cost of quality The measurement of quality Control of quality Quality improvement Quality sundards Summary Self assessment Further reading 331 331 332 334 336 339 347 349 367 368 370 372 Chapter 12 Strategic issues in operations management Learning objectives The operations environment 373 373 374
Contents ix The product/service dichotomy 380 Productivity, responsiveness and quality 381 Social and environmental responsibility 383 Summary 384 Self assessment 385 Further reading 386 Case studies P.T. Dresswel International 387 387 High Performance Pumps 394 The Library 396 The United Kingdom Passport Agency 399 Alton Towers Limited 403 A day at the Tunnel 405 Capacity planning in the technical services department of Advantage Textil es Limited 408 Midtown General Hospital 411 Security Products Limited 414 Oldborough development plan 416 Answers to self assessment questions 419 Index 433 |
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| spelling | Rowbotham, Frank Verfasser (DE-588)1212119487 aut Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi Second edition, first issued in hardback London Routledge 2017 © 2007 xiv, 438 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Production management Ablauforganisation / Produktionswirtschaft / Theorie Operations Management (DE-588)4549167-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Operations Management (DE-588)4549167-7 s DE-604 Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s 2\p DE-604 Galloway, Les Verfasser (DE-588)1212119533 aut Azhashemi, Masoud Verfasser (DE-588)1212119568 aut Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032130517&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Rowbotham, Frank Galloway, Les Azhashemi, Masoud Operations management in context Production management Ablauforganisation / Produktionswirtschaft / Theorie Operations Management (DE-588)4549167-7 gnd Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd |
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| title | Operations management in context |
| title_auth | Operations management in context |
| title_exact_search | Operations management in context |
| title_exact_search_txtP | Operations management in context |
| title_full | Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi |
| title_fullStr | Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi |
| title_full_unstemmed | Operations management in context Frank Rowbotham, Les Galloway, Masoud Azhashemi |
| title_short | Operations management in context |
| title_sort | operations management in context |
| topic | Production management Ablauforganisation / Produktionswirtschaft / Theorie Operations Management (DE-588)4549167-7 gnd Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd |
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