Exploring service science: 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings
Gespeichert in:
| Körperschaft: | |
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| Weitere Verfasser: | , , |
| Format: | Tagungsbericht Buch |
| Sprache: | English |
| Veröffentlicht: |
Cham, Switzerland
Springer
[2020]
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| Schriftenreihe: | Lecture notes in business information processing
377 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xi, 400 Seiten Illustrationen, Diagramme |
| ISBN: | 9783030387235 |
Internformat
MARC
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| 245 | 1 | 0 | |a Exploring service science |b 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings |c Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl (eds.) |
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| 650 | 4 | |a Information Systems Applications (incl. Internet) | |
| 650 | 4 | |a Business IT Infrastructure | |
| 650 | 4 | |a Computer Appl. in Administrative Data Processing | |
| 650 | 4 | |a Big Data/Analytics | |
| 650 | 4 | |a User Interfaces and Human Computer Interaction | |
| 650 | 4 | |a Application software | |
| 650 | 4 | |a Management information systems | |
| 650 | 4 | |a Big data | |
| 650 | 4 | |a User interfaces (Computer systems) | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-031863354 | ||
Datensatz im Suchindex
| _version_ | 1804181016489754624 |
|---|---|
| adam_text | Contents Customer Experience Customer Experience Literature Analysis Based on Bibliometry...................... Jorge Henrique О. Silva, Glauco Henrique S. Mendes, Paulo A. Cauchick-Miguel, and Marlene Amorim On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design....................................................................................... Jesús Alcoba, Susan Mostajo, Rowell Paras, Romano Angelico Ebron, and Adela Balderas-Cejudo Quality and Efficiency Evaluation of Airlines Services..................................... Agnese Rapposelli and Stefano Za Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance......................................................... Stephanie Halbriigge, Lars Wederhake, and Linda Wolf 3 21 35 47 Data Analytics in Service Collaborative Recommendations with Deep Feed-Forward Networks: An Approach to Service Personalization................................................................ Giovanni Luca Cascio Rizzo, Marco De Marco, Pasquale De Rosa, and Luigi Laura 65 Empirical Analysis of Call Center Load Service Level for Shift Planning..................................................................................................... Yuval Cohen, Joao Reis, and Marlene Amorim 79 Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime........................... Clemens Wolff, Niklas Kühl, and Gerhard Satzger 92 Half-Empty or Half-Full? A Hybrid
Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime.......... Jännis Walk, Robin Hirt, Niklas Kühl, and Erik R. Hersløv 107 Predicting Market Basket Additions as a Way to Enhance Customer Service Levels.......................................................................................................... Vera L. Migueis and Ricardo Teixeira 121
x Contents Emerging Service Technologies Artificial Intelligence Theory in Service Management........................................ João Reis, Paula Espírito Santo, and Nuno Melão Conceptualizing the Role of Blockcbain Technology in Digital Platform Business.................................................................................... Tim Schulze, Stefan Seebacher, and Fabian Hunke Towards a Better Understanding of Smart Services ֊ A Cross-Disciplinary Investigation........................................................................ Ana Kuší rak Körper, Maren Purrmann, Kristina Heinonen, and Werner Kunz Service Robots in the Hospitality Industry: An Exploratory Literature Review..................................................................................................... Ana Rosete, Barbara Soares, Juliana Salvadorinko, João Reis, and Marlene Amorim Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective................................................................ Paola Castro, José Pedro Rodrigues, and Jorge Grenha Teixeira Understanding the Impact of Artificial Intelligence on Services......................... Pedro Ferreira, Jorge Grenha Teixeira, and Luís F. Teixeira 137 150 164 174 187 202 Service Design and Innovation Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption ֊ The Case of Data-Driven Services............ Tobias Enders, Dominik Martin, Garish Gagan Sehgal, and Ronny Schiiritz Service Design for Business Process
Reengineering............................................. Bianca Banica and Lia Patricio 217 231 The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process........................................................................ Lais Lima and Jorge Grenha Teixeira 245 Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study.......................................... Ana Torres and Cátia Miranda 259 Upgrading the Data2Action Framework: Results Deriving from Its Application in the Printing Industry......................................................... Oliver Stoll, Shaun West, Mario Rapaccini, Cosimo Barbieri, Andrea Bonfanti, and Andrea Gombač 273
Contents xi Service Ecosystems Tiers-Lieu for Services: An Exploratory Approach to Societal Progression . . . Jolita Ralytė and Michel Leonard A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety.................................................................................. Salem Badawi, Sorin N. dolofan, Nabil Georges Badr, and Monica Dmgoicea Benchmarking the Metabolism of European Union Countries to Promote the Continuous Improvement of Service Ecosystems.......................................... Ana Camanho, Mafalda C. Silva, Isabel M. Horta, and Flavia Barbosa Ten Years Exploring Service Science: Looking Back to Move Forward.......... Jorge Grenha Teixeira, Vera Migueis, Marta Campos Ferreira, Henriqueta Nóvoa, and João Falcão e Cunha The Digital Twin as a Service Enabler: From the Service Ecosystem to the Simulation Model......................................................................................... Jiirg Meierhofer, Shaun West, Mario Rapaccini, and Cosimo Barbieri 289 304 319 334 347 Service Management Is There a Relationship of Interdependence Between Resilience, Viability and Competitiveness? Ditron Ltd. Case-Study...................................................... Luca Carrubbo, Monica Dmgoicea, Xhimi Hysa, Antonietta Megam, and Besjon Zenelaj Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture.................................................... Theodor Borangiu, Ecaterina Virginia Oltean, Silviu Răileanu, lulia Iacob, Silvia Anton, and Florin Anton 363 377 The Role
of Error Management Culture and Leadership on Failures and Recovery in Services......................................................................................... Teresa Proença, João F. Proença, and Inès Teixeira 391 Author Index 399
|
| any_adam_object | 1 |
| author2 | Nóvoa, Henriqueta ca. 20./21. Jahrhundert Drăgoicea, Monica ca. 20./21. Jh Kühl, Niklas |
| author2_role | edt edt edt |
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| author_GND | (DE-588)1205809457 (DE-588)1205833439 (DE-588)1138990493 |
| author_corporate | International Conference on Exploring Service Science Porto, Portugal |
| author_corporate_role | aut |
| author_facet | Nóvoa, Henriqueta ca. 20./21. Jahrhundert Drăgoicea, Monica ca. 20./21. Jh Kühl, Niklas International Conference on Exploring Service Science Porto, Portugal |
| author_sort | International Conference on Exploring Service Science Porto, Portugal |
| building | Verbundindex |
| bvnumber | BV046451418 |
| classification_rvk | QQ 250 |
| ctrlnum | (OCoLC)1143812161 (DE-599)BVBBV046451418 |
| dewey-full | 005.7 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 005 - Computer programming, programs, data, security |
| dewey-raw | 005.7 |
| dewey-search | 005.7 |
| dewey-sort | 15.7 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik Wirtschaftswissenschaften |
| format | Conference Proceeding Book |
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| series | Lecture notes in business information processing |
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| spelling | International Conference on Exploring Service Science 10. 2020 Porto, Portugal Verfasser (DE-588)120568168X aut Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl (eds.) Cham, Switzerland Springer [2020] xi, 400 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Lecture notes in business information processing 377 Information Systems Applications (incl. Internet) Business IT Infrastructure Computer Appl. in Administrative Data Processing Big Data/Analytics User Interfaces and Human Computer Interaction Application software Management information systems Big data User interfaces (Computer systems) Software Engineering (DE-588)4116521-4 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 2020 Porto, Portugal gnd-content Dienstleistung (DE-588)4012178-1 s Software Engineering (DE-588)4116521-4 s DE-604 Nóvoa, Henriqueta ca. 20./21. Jahrhundert (DE-588)1205809457 edt Drăgoicea, Monica ca. 20./21. Jh. (DE-588)1205833439 edt Kühl, Niklas (DE-588)1138990493 edt Erscheint auch als Online-Ausgabe 978-3-030-38724-2 Lecture notes in business information processing 377 (DE-604)BV023204387 377 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031863354&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings Lecture notes in business information processing Information Systems Applications (incl. Internet) Business IT Infrastructure Computer Appl. in Administrative Data Processing Big Data/Analytics User Interfaces and Human Computer Interaction Application software Management information systems Big data User interfaces (Computer systems) Software Engineering (DE-588)4116521-4 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4116521-4 (DE-588)4012178-1 (DE-588)1071861417 |
| title | Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings |
| title_auth | Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings |
| title_exact_search | Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings |
| title_full | Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl (eds.) |
| title_fullStr | Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl (eds.) |
| title_full_unstemmed | Exploring service science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl (eds.) |
| title_short | Exploring service science |
| title_sort | exploring service science 10th international conference iess 2020 porto portugal february 5 7 2020 proceedings |
| title_sub | 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020 : proceedings |
| topic | Information Systems Applications (incl. Internet) Business IT Infrastructure Computer Appl. in Administrative Data Processing Big Data/Analytics User Interfaces and Human Computer Interaction Application software Management information systems Big data User interfaces (Computer systems) Software Engineering (DE-588)4116521-4 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Information Systems Applications (incl. Internet) Business IT Infrastructure Computer Appl. in Administrative Data Processing Big Data/Analytics User Interfaces and Human Computer Interaction Application software Management information systems Big data User interfaces (Computer systems) Software Engineering Dienstleistung Konferenzschrift 2020 Porto, Portugal |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031863354&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV023204387 |
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