Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
HarperCollins Leadership
c2019
|
| Ausgabe: | Second edition |
| Schlagworte: | |
| Beschreibung: | Business & Economics / Customer Relations. - Includes bibliographical references and index |
| Beschreibung: | XX, 268 pages Diagramme |
| ISBN: | 9780814439050 0814413331 |
Internformat
MARC
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| 035 | |a (DE-599)BVBBV046357565 | ||
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| 100 | 1 | |a Goodman, John A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Strategic customer service |b managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits |c John A. Goodman ; Scott M. Broetzmann |
| 250 | |a Second edition | ||
| 264 | 1 | |a New York |b HarperCollins Leadership |c c2019 | |
| 300 | |a XX, 268 pages |b Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Business & Economics / Customer Relations. - Includes bibliographical references and index | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer relations |x Management | |
| 700 | 1 | |a Broetzmann, Scott M. |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-0-8144-3906-7 |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-031733925 | ||
Datensatz im Suchindex
| _version_ | 1804180868638441472 |
|---|---|
| any_adam_object | |
| author | Goodman, John A. Broetzmann, Scott M. |
| author_facet | Goodman, John A. Broetzmann, Scott M. |
| author_role | aut aut |
| author_sort | Goodman, John A. |
| author_variant | j a g ja jag s m b sm smb |
| building | Verbundindex |
| bvnumber | BV046357565 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)1140175779 (DE-599)BVBBV046357565 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Second edition |
| format | Book |
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| id | DE-604.BV046357565 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:42:36Z |
| institution | BVB |
| isbn | 9780814439050 0814413331 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031733925 |
| oclc_num | 1140175779 |
| open_access_boolean | |
| owner | DE-1049 |
| owner_facet | DE-1049 |
| physical | XX, 268 pages Diagramme |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | HarperCollins Leadership |
| record_format | marc |
| spelling | Goodman, John A. Verfasser aut Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits John A. Goodman ; Scott M. Broetzmann Second edition New York HarperCollins Leadership c2019 XX, 268 pages Diagramme txt rdacontent n rdamedia nc rdacarrier Business & Economics / Customer Relations. - Includes bibliographical references and index Customer services Customer relations Management Broetzmann, Scott M. Verfasser aut Erscheint auch als Online-Ausgabe 978-0-8144-3906-7 |
| spellingShingle | Goodman, John A. Broetzmann, Scott M. Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits Customer services Customer relations Management |
| title | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits |
| title_auth | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits |
| title_exact_search | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits |
| title_full | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits John A. Goodman ; Scott M. Broetzmann |
| title_fullStr | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits John A. Goodman ; Scott M. Broetzmann |
| title_full_unstemmed | Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits John A. Goodman ; Scott M. Broetzmann |
| title_short | Strategic customer service |
| title_sort | strategic customer service managing the customer experience to increase positive word of mouth build loyalty and maximize margins and profits |
| title_sub | managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits |
| topic | Customer services Customer relations Management |
| topic_facet | Customer services Customer relations Management |
| work_keys_str_mv | AT goodmanjohna strategiccustomerservicemanagingthecustomerexperiencetoincreasepositivewordofmouthbuildloyaltyandmaximizemarginsandprofits AT broetzmannscottm strategiccustomerservicemanagingthecustomerexperiencetoincreasepositivewordofmouthbuildloyaltyandmaximizemarginsandprofits |