APA (7th ed.) Citation

Silvestri, C., Piccarozzi, M., & Aquilani, B. (2020). Customer satisfaction and sustainability initiatives in the fourth industrial revolution. IGI Global. https://doi.org/10.4018/978-1-7998-1419-1

Chicago Style (17th ed.) Citation

Silvestri, Cecilia, Michela Piccarozzi, and Barbara Aquilani. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-1419-1.

MLA (9th ed.) Citation

Silvestri, Cecilia, et al. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution. IGI Global, 2020. https://doi.org/10.4018/978-1-7998-1419-1.