Robots, artificial intelligence, and service automation in travel, tourism and hospitality:
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical...
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley, UK
Emerald Publishing Limited
2019
|
| Ausgabe: | First edition |
| Schlagworte: | |
| Online-Zugang: | DE-1050 DE-M347 DE-92 DE-859 DE-863 DE-862 DE-703 DE-824 DE-29 URL des Erstveröffentlichers |
| Zusammenfassung: | Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (xxi, 274 Seiten) |
| ISBN: | 9781787566873 1787566870 9781787566897 1787566897 9781787566880 |
Internformat
MARC
| LEADER | 00000nmm a22000008c 4500 | ||
|---|---|---|---|
| 001 | BV046223613 | ||
| 003 | DE-604 | ||
| 005 | 20241102 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 191030s2019 xxk|||| o||u| ||||||eng d | ||
| 020 | |a 9781787566873 |c electronic book |9 978-1-78756-687-3 | ||
| 020 | |a 1787566870 |c electronic book |9 1-78756-687-0 | ||
| 020 | |a 9781787566897 |c electronic book |9 978-1-78756-689-7 | ||
| 020 | |a 1787566897 |c electronic book |9 1-78756-689-7 | ||
| 020 | |a 9781787566880 |9 978-1-78756-688-0 | ||
| 035 | |a (OCoLC)1126545175 | ||
| 035 | |a (DE-599)BVBBV046223613 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c XA-GB | ||
| 049 | |a DE-29 |a DE-859 |a DE-863 |a DE-862 |a DE-1050 |a DE-M347 |a DE-703 |a DE-824 |a DE-92 | ||
| 050 | 0 | |a HD45 | |
| 082 | 0 | |a 658.5/14 | |
| 084 | |a QQ 950 |0 (DE-625)160550: |2 rvk | ||
| 245 | 1 | 0 | |a Robots, artificial intelligence, and service automation in travel, tourism and hospitality |c edited by Stanislav Ivanov, Craig Webster |
| 250 | |a First edition | ||
| 264 | 1 | |a Bingley, UK |b Emerald Publishing Limited |c 2019 | |
| 300 | |a 1 Online-Ressource (xxi, 274 Seiten) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 520 | 3 | |a Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry | |
| 650 | 0 | 7 | |a Künstliche Intelligenz |0 (DE-588)4033447-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Robotik |0 (DE-588)4261462-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Tourismus |0 (DE-588)4018406-7 |2 gnd |9 rswk-swf |
| 653 | 0 | |a Technological innovations / Management | |
| 653 | 0 | |a Business enterprises / Technological innovations | |
| 653 | 0 | |a Tourism / Technological innovations | |
| 653 | 0 | |a Hospitality industry / Technological innovations | |
| 653 | 0 | |a Robotics | |
| 653 | 0 | |a Automation | |
| 653 | 0 | |a Artificial intelligence | |
| 655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
| 689 | 0 | 0 | |a Tourismus |0 (DE-588)4018406-7 |D s |
| 689 | 0 | 1 | |a Künstliche Intelligenz |0 (DE-588)4033447-8 |D s |
| 689 | 0 | 2 | |a Robotik |0 (DE-588)4261462-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Ivanov, Stanislav |4 edt | |
| 700 | 1 | |a Webster, Craig |4 edt | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 978-1-78756-688-0 |
| 856 | 4 | 0 | |u https://www.emerald.com/insight/publication/doi/10.1108/9781787566873 |x Verlag |z URL des Erstveröffentlichers |3 Volltext |
| 912 | |a ZDB-4-NLEBK |a ZDB-55-BME |a ZDB-30-PQE | ||
| 940 | 1 | |q ZDB-55-BME19 | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-031602261 | |
| 966 | e | |u https://ebookcentral.proquest.com/lib/th-deggendorf/detail.action?docID=5909909 |l DE-1050 |p ZDB-30-PQE |q FHD01_PQE_Kauf |x Aggregator |3 Volltext | |
| 966 | e | |u https://ebookcentral.proquest.com/lib/hm-bib/detail.action?docID=5909909 |l DE-M347 |p ZDB-30-PQE |q Einzelkauf |x Aggregator |3 Volltext | |
| 966 | e | |u https://www.emerald.com/insight/publication/doi/10.1108/9781787566873 |l DE-92 |p ZDB-55-BME |x Verlag |3 Volltext | |
| 966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2175118 |l DE-859 |p ZDB-4-NLEBK |q FKE_PDA_NLEBK_kauf |x Aggregator |3 Volltext | |
| 966 | e | |u https://www.emerald.com/insight/publication/doi/10.1108/9781787566873 |l DE-863 |p ZDB-55-BME |x Verlag |3 Volltext | |
| 966 | e | |u https://www.emerald.com/insight/publication/doi/10.1108/9781787566873 |l DE-862 |p ZDB-55-BME |x Verlag |3 Volltext | |
| 966 | e | |u https://www.emerald.com/insight/publication/doi/10.1108/9781787566873 |l DE-703 |p ZDB-55-BME |q ZDB-55-BME19 |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1108/9781787566873 |l DE-824 |p ZDB-55-BME |x Verlag |3 Volltext | |
| 966 | e | |u https://www.emerald.com/insight/publication/doi/10.1108/9781787566873 |l DE-29 |p ZDB-55-BME |q UER_Paketkauf_2019 |x Verlag |3 Volltext | |
Datensatz im Suchindex
| DE-BY-FWS_katkey | 747031 |
|---|---|
| _version_ | 1814668593161306112 |
| adam_text | |
| any_adam_object | |
| author2 | Ivanov, Stanislav Webster, Craig |
| author2_role | edt edt |
| author2_variant | s i si c w cw |
| author_facet | Ivanov, Stanislav Webster, Craig |
| building | Verbundindex |
| bvnumber | BV046223613 |
| callnumber-first | H - Social Science |
| callnumber-label | HD45 |
| callnumber-raw | HD45 |
| callnumber-search | HD45 |
| callnumber-sort | HD 245 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QQ 950 |
| collection | ZDB-4-NLEBK ZDB-55-BME ZDB-30-PQE |
| ctrlnum | (OCoLC)1126545175 (DE-599)BVBBV046223613 |
| dewey-full | 658.5/14 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5/14 |
| dewey-search | 658.5/14 |
| dewey-sort | 3658.5 214 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | First edition |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nmm a22000008c 4500</leader><controlfield tag="001">BV046223613</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20241102</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">191030s2019 xxk|||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781787566873</subfield><subfield code="c">electronic book</subfield><subfield code="9">978-1-78756-687-3</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1787566870</subfield><subfield code="c">electronic book</subfield><subfield code="9">1-78756-687-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781787566897</subfield><subfield code="c">electronic book</subfield><subfield code="9">978-1-78756-689-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1787566897</subfield><subfield code="c">electronic book</subfield><subfield code="9">1-78756-689-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781787566880</subfield><subfield code="9">978-1-78756-688-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1126545175</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV046223613</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxk</subfield><subfield code="c">XA-GB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-29</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-863</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-1050</subfield><subfield code="a">DE-M347</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-824</subfield><subfield code="a">DE-92</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD45</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.5/14</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 950</subfield><subfield code="0">(DE-625)160550:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Robots, artificial intelligence, and service automation in travel, tourism and hospitality</subfield><subfield code="c">edited by Stanislav Ivanov, Craig Webster</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">First edition</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Bingley, UK</subfield><subfield code="b">Emerald Publishing Limited</subfield><subfield code="c">2019</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xxi, 274 Seiten)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="520" ind1="3" ind2=" "><subfield code="a">Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Künstliche Intelligenz</subfield><subfield code="0">(DE-588)4033447-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Robotik</subfield><subfield code="0">(DE-588)4261462-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Tourismus</subfield><subfield code="0">(DE-588)4018406-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Technological innovations / Management</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Business enterprises / Technological innovations</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Tourism / Technological innovations</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Hospitality industry / Technological innovations</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Robotics</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Automation</subfield></datafield><datafield tag="653" ind1=" " ind2="0"><subfield code="a">Artificial intelligence</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Tourismus</subfield><subfield code="0">(DE-588)4018406-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Künstliche Intelligenz</subfield><subfield code="0">(DE-588)4033447-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Robotik</subfield><subfield code="0">(DE-588)4261462-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Ivanov, Stanislav</subfield><subfield code="4">edt</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Webster, Craig</subfield><subfield code="4">edt</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">978-1-78756-688-0</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://www.emerald.com/insight/publication/doi/10.1108/9781787566873</subfield><subfield code="x">Verlag</subfield><subfield code="z">URL des Erstveröffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-NLEBK</subfield><subfield code="a">ZDB-55-BME</subfield><subfield code="a">ZDB-30-PQE</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">ZDB-55-BME19</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-031602261</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://ebookcentral.proquest.com/lib/th-deggendorf/detail.action?docID=5909909</subfield><subfield code="l">DE-1050</subfield><subfield code="p">ZDB-30-PQE</subfield><subfield code="q">FHD01_PQE_Kauf</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://ebookcentral.proquest.com/lib/hm-bib/detail.action?docID=5909909</subfield><subfield code="l">DE-M347</subfield><subfield code="p">ZDB-30-PQE</subfield><subfield code="q">Einzelkauf</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://www.emerald.com/insight/publication/doi/10.1108/9781787566873</subfield><subfield code="l">DE-92</subfield><subfield code="p">ZDB-55-BME</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2175118</subfield><subfield code="l">DE-859</subfield><subfield code="p">ZDB-4-NLEBK</subfield><subfield code="q">FKE_PDA_NLEBK_kauf</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://www.emerald.com/insight/publication/doi/10.1108/9781787566873</subfield><subfield code="l">DE-863</subfield><subfield code="p">ZDB-55-BME</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://www.emerald.com/insight/publication/doi/10.1108/9781787566873</subfield><subfield code="l">DE-862</subfield><subfield code="p">ZDB-55-BME</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://www.emerald.com/insight/publication/doi/10.1108/9781787566873</subfield><subfield code="l">DE-703</subfield><subfield code="p">ZDB-55-BME</subfield><subfield code="q">ZDB-55-BME19</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1108/9781787566873</subfield><subfield code="l">DE-824</subfield><subfield code="p">ZDB-55-BME</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://www.emerald.com/insight/publication/doi/10.1108/9781787566873</subfield><subfield code="l">DE-29</subfield><subfield code="p">ZDB-55-BME</subfield><subfield code="q">UER_Paketkauf_2019</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV046223613 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-03T04:00:30Z |
| institution | BVB |
| isbn | 9781787566873 1787566870 9781787566897 1787566897 9781787566880 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031602261 |
| oclc_num | 1126545175 |
| open_access_boolean | |
| owner | DE-29 DE-859 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-1050 DE-M347 DE-703 DE-824 DE-92 |
| owner_facet | DE-29 DE-859 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-1050 DE-M347 DE-703 DE-824 DE-92 |
| physical | 1 Online-Ressource (xxi, 274 Seiten) |
| psigel | ZDB-4-NLEBK ZDB-55-BME ZDB-30-PQE ZDB-55-BME19 ZDB-30-PQE FHD01_PQE_Kauf ZDB-30-PQE Einzelkauf ZDB-4-NLEBK FKE_PDA_NLEBK_kauf ZDB-55-BME ZDB-55-BME19 ZDB-55-BME UER_Paketkauf_2019 |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Emerald Publishing Limited |
| record_format | marc |
| spellingShingle | Robots, artificial intelligence, and service automation in travel, tourism and hospitality Künstliche Intelligenz (DE-588)4033447-8 gnd Robotik (DE-588)4261462-4 gnd Tourismus (DE-588)4018406-7 gnd |
| subject_GND | (DE-588)4033447-8 (DE-588)4261462-4 (DE-588)4018406-7 (DE-588)4143413-4 |
| title | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_auth | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_exact_search | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_full | Robots, artificial intelligence, and service automation in travel, tourism and hospitality edited by Stanislav Ivanov, Craig Webster |
| title_fullStr | Robots, artificial intelligence, and service automation in travel, tourism and hospitality edited by Stanislav Ivanov, Craig Webster |
| title_full_unstemmed | Robots, artificial intelligence, and service automation in travel, tourism and hospitality edited by Stanislav Ivanov, Craig Webster |
| title_short | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_sort | robots artificial intelligence and service automation in travel tourism and hospitality |
| topic | Künstliche Intelligenz (DE-588)4033447-8 gnd Robotik (DE-588)4261462-4 gnd Tourismus (DE-588)4018406-7 gnd |
| topic_facet | Künstliche Intelligenz Robotik Tourismus Aufsatzsammlung |
| url | https://www.emerald.com/insight/publication/doi/10.1108/9781787566873 |
| work_keys_str_mv | AT ivanovstanislav robotsartificialintelligenceandserviceautomationintraveltourismandhospitality AT webstercraig robotsartificialintelligenceandserviceautomationintraveltourismandhospitality |