Exploring the power of electronic word-of-mouth in the services industry:

"This book examines the importance and the effective utilization of eWOM content for the positioning of products and services that illustrate the value of user generated content for influencing customer decision making in diverse business sectors"--

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Bibliographic Details
Other Authors: Loureiro, Sandra Maria Correia 1967- (Editor), Kaufmann, Hans Rüdiger 1958- (Editor)
Format: Electronic eBook
Language:English
Published: Hershey, PA IGI Global [2020]
Subjects:
Online Access:DE-1050
DE-706
DE-83
DE-898
Volltext
Summary:"This book examines the importance and the effective utilization of eWOM content for the positioning of products and services that illustrate the value of user generated content for influencing customer decision making in diverse business sectors"--
Physical Description:1 Online-Ressource
ISBN:9781522585770
DOI:10.4018/978-1-5225-8575-6

There is no print copy available.

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