The organizational response to remote service delivery: a competence-based exploration of remotability in the capital goods sector
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Hamburg
Verlag Dr. Kovač
2019
|
| Schriftenreihe: | Schriftenreihe Innovative Betriebswirtschaftliche Forschung und Praxis
513 |
| Schlagworte: | |
| Online-Zugang: | Ausführliche Beschreibung Inhaltsverzeichnis |
| Beschreibung: | X, 320 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm, 420 g |
| ISBN: | 9783339113184 3339113181 |
Internformat
MARC
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| 100 | 1 | |a Krikken, Martin |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The organizational response to remote service delivery |b a competence-based exploration of remotability in the capital goods sector |c Martin Krikken |
| 264 | 1 | |a Hamburg |b Verlag Dr. Kovač |c 2019 | |
| 300 | |a X, 320 Seiten |b Illustrationen, Diagramme |c 21 cm x 14.8 cm, 420 g | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Schriftenreihe Innovative Betriebswirtschaftliche Forschung und Praxis |v 513 | |
| 502 | |b Dissertation |c Universität Bremen |d 2019 | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | TABLE
OF
CONTENTS
ACKNOWLEDGEMENTS
.....................................................................................................
V
TABLE
OF
CONTENTS
......................................................................................................
VII
LIST
OF
FIGURES
.............................................................................................................
XI
LIST
OF
TABLES
............................................................................................................
XIII
LIST
OF
ABBREVIATIONS
.................................................................................................
XV
1
INTRODUCTION
...........................................................................................................
1
1.1
PROBLEM
STATEMENT
...........................................................................................
1
1.2
RESEARCH
GOALS
................................................................................................
3
1.3
RESEARCH
SCOPE
...............................................................................................
5
1.4
RESEARCH
GAP
..................................................................................................
8
1.5
METHODOLOGICAL
BACKGROUND
...........................................................................
11
1.6
THESIS
STRUCTURE
..............................................................................................
18
2
REMOTE
SERVICE
DELIVERY
IN
INDUSTRIAL
SETTINGS
..............................................
21
2.1
SERVICE
DELIVERY
AND
ITS
APPRECIATION
IN
RESEARCH
.......................................
21
2.1.1
RISE
OF
THE
SERVICE
ECONOMY
..................................................................
21
2.1.2
CONCEPTUAL
CONSIDERATIONS
ON
SERVICE
DELIVERY
.....................................
25
2.1.3
A
MULTIDIMENSIONAL
APPROACH
TO
SERVICE
DELIVERY
.................................
30
2.1.3.1
INTRODUCING
THE
THREE
DIMENSIONS
OF
SERVICE
DELIVERY
.....................
30
2.1.3.2 THE
INPUT
DIMENSION
OF
SERVICE
DELIVERY
..........................................
31
2.1.3.3
THE
THROUGHPUT
DIMENSION
OF
SERVICE
DELIVERY
...............................
32
2.1.3.4
THE
OUTPUT
DIMENSION
OF
SERVICE
DELIVERY
......................................
35
2.2
THE
SERVITIZATION
OF
MANUFACTURING
................................................................
36
2.2.1
FROM
LOCAL
PRODUCTS
TO
GLOBAL
HYBRID
SOLUTIONS
....................................
36
2.2.2 INDUSTRIAL
SERVICE
SOLUTIONS
UNDER
INVESTIGATION
.....................................
38
2.2.3 SERVICE
DELIVERY
IN
THE
CAPITAL
GOODS
SECTOR
.........................................
40
2.3
THE
PECULIAR
NATURE
OF
REMOTE
SERVICE
DELIVERY
....................................
43
2.3.1
REMOTE
SERVICE
DELIVERY
AND
ITS
BENEFICIAL
POTENTIALS
..........................
43
2.3.1.1
DEFINING
REMOTE
SERVICE
DELIVERY
.....................................................
43
VIII
TABLE
OF
CONTENTS
2.3.1.2
A
SPECIFIC
TYPE
OF
TECHNOLOGY-MEDIATED
SERVICE
DELIVERY
.............
45
2.3.1.3
BENEFICIAL
POTENTIALS
OF
REMOTE
SERVICE
DELIVERY
............................
48
2.3.2
A
MULTIDIMENSIONAL
APPROACH
TO
REMOTE
SERVICE
DELIVERY
....................
53
2.3.2.1
ON
CHARACTERIZING
REMOTE
SERVICE
DELIVERY
.....................................
53
2.3.2.2
THE
INPUT
DIMENSION
OF
REMOTE
SERVICE
DELIVERY
...........................
54
2.3.2.3
THE
THROUGHPUT
DIMENSION
OF
REMOTE
SERVICE
DELIVERY
.................
56
2.3.2.4
THE
OUTPUT
DIMENSION
OF
REMOTE
SERVICE
DELIVERY
.........................
61
2.3.3
VALUE-ADDED
LOGICS
OF
REMOTE
SERVICE
DELIVERY
..................................
64
2.3.3.1
ON
DOMINANT
LOGICS
OF
BUSINESS
ENTITIES
.........................................
64
2.3.3.2
FROM
GOODS-DOMINANT
TO
SERVICE-DOMINANT
LOGIC
.........................
66
2.3.3.3
VALUE-ADDED
LOGICS
IN
LIGHT
OF
REMOTE
SERVICE
DELIVERY
...............
71
2.3.4 CONSOLIDATING
THE
NATURE
OF
REMOTE
SERVICE
DELIVERY
...........................
77
3
GROUNDING
THE
THESIS
THEORETICALLY
................................................................
79
3.1
ON
EMPLOYING
CBTF
AS
REFERENCE
THEORY
...................................................
80
3.1.1
COMMENSURABILITY
WITH
RESEARCH
AGENDA
OF
THE
THESIS
......................
80
3.1.2
COMMENSURABILITY
WITH
UNIT
OF
ANALYSIS
.................................................
81
3.1.3
ADEQUATENESS
OF
CBTF
AS
THEORY
OF
THE
FIRM
........................................
83
3.2
A
CBTF
PERSPECTIVE
ON
COMPETITIVENESS
.....................................................
85
3.2.1
ORIGINS
OF
CBTF
.......................................................................................
85
3.2.2
FOUNDATIONS
OF
CBTF
...............................................................................
88
3.2.3
TERMINOLOGY
AND
REASONING
OF
CBTF
.....................................................
91
3.3
REMOTABILITY
AND
DYNAMIC
CAPABILITIES
.........................................................
96
3.3.1
INTRODUCING
THE
NOTION
OF
REMOTABILITY
....................................................
96
3.3.2
ON
COMPETENCE
BUILDING
AND
LEVERAGING
IN
THE
LIGHT
OF
CBTF
.............
97
3.3.3
THE
CONCEPT
OF
DYNAMIC
CAPABILITIES
.....................................................
99
3.3.3.1
SENSING
(AND
SHAPING)
OPPORTUNITIES
AND
THREATS
.........................
101
3.3.3.2
SEIZING
OPPORTUNITIES
......................................................................
102
3.3.3.3
MANAGING
THREATS
AND
RECONFIGURATION
..........................................
103
3.3.4
REMOTABILITY
THROUGH
REMOTE-ORIENTED
DYNAMIC
CAPABILITIES
............
103
3.3.5
LIMITATIONS
OF
THE
DYNAMIC
CAPABILITIES
APPROACH
..............................
105
TABLE
OF
CONTENTS
IX
4
CONCEPTUAL
ANALYSIS
OF
REMOTABILITY
............................................................
109
4.1
THE
OPEN
SYSTEM
VIEW
AS
ANALYTICAL
FRAMEWORK
......................................
110
4.1.1
VIEWING
THE
FIRM
AS
AN
OPEN
SYSTEM
..................................................
110
4.1.2
VIEWING
REMOTE
SERVICE
PROVIDERS
AS
OPEN
SYSTEMS
.......................
113
4.1.3
INTEGRATING
THE
OSV
INTO
THEORETICAL
BACKGROUND
OF
THE
THESIS
.........
116
4.2
ON
THE
REMOTABILITY
OF
REMOTE
SERVICE
PROVIDERS
.....................................
120
4.2.1
SENSING
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
..................................
121
4.2.1.1
SENSING
BEYOND
THE
BOUNDARIES
OF
THE
VALUE-ADDED
PLATFORM
.....
122
4.2.1.2 SENSING
WITHIN
THE
BOUNDARIES
OF
THE
VALUE-ADDED
PLATFORM
........
127
4.2.2
SEIZING
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
...................................
129
4.2.2.1
SEIZING
AND
THE
SYSTEM
OF
THE
THIRD
PARTY
COLLABORATOR(S)
............
130
4.2.2.2
SEIZING
AND
THE
SYSTEM
OF
THE
SERVICE
RECIPIENT(S)
......................
131
4.2.2.3
SEIZING
AND
TECHNOLOGY-BASED
DATA
AND
KNOWLEDGE
POOLING
.....
133
4.2.3 RECONFIGURATION
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
.....................
135
4.2.3.1
RECONFIGURATION
OF
UNDERLYING
MENTALITIES
.......................................
136
4.2.3.2
THREAT
MANAGEMENT
AND
THE
SYSTEM
OF
THE
COLLABORATORS)
.........
140
4.2.3.3
THREAT
MANAGEMENT
AND
THE
SYSTEM
OF
THE
SERVICE
RECIPIENT(S)..
141
4.2.3.4
THREAT
MANAGEMENT
AND
TECHNOLOGY-BASED
KNOWLEDGE
POOLING
.
144
5
METHODOLOGICAL
DESIGN
OF
EMPIRICAL
ANALYSIS
..............................................
147
5.1
ON
EMPLOYING
QUALITATIVE
RESEARCH
METHODS
............................................
148
5.2
PROCEDURE
OF
CASE
STUDY
RESEARCH
............................................................
152
5.2.1
CASE
SELECTION
......................................................................................
152
5.2.2
DATA
COLLECTION
......................................................................................
154
5.2.3
DATA
ANALYSIS
.........................................................................................
157
5.3
VALIDITY
CONSIDERATIONS
...............................................................................
160
6
EMPIRICAL
ANALYSIS
OF
REMOTABILITY
................................................................
165
6.1
COMPOSITION
OF
EMPIRICAL
DATA
RECORD
.......................................
166
6.2
ASSESSING
REMOTABILITY
IN
REAL-LIFE
CONTEXTS
.............................................
170
6.2.1
SENSING
EFFORTS
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
.....................
170
6.2.1.1
PROPOSITION
1
A
..................................................................................
171
6.2.1.2
PROPOSITION
1B
..................................................................................
175
X
TABLE
OF
CONTENTS
6.2.1.3
PROPOSITION
1C
....................................................................................
179
6.2.1.4
PROPOSITION
1
D
....................................................................................
184
6.2.2
SEIZING
EFFORTS
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
.......................
190
6.2.2.1
PROPOSITION
2
A
....................................................................................
191
6.2.2.2
PROPOSITION
2
B
....................................................................................
196
6.2.2.5
PROPOSITION
2C
..................................................................................
203
6.2.3 RECONFIGURATION
EFFORTS
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
........
209
6.2.3.1
PROPOSITION
3
A
...................................................................................
209
6.2.3.2
PROPOSITION
3
B
...................................................................................
213
6.2.3.3
PROPOSITION
3C
...................................................................................
220
6.2.3.4
PROPOSITION
3
D
...................................................................................
226
6.2.3.5
PROPOSITION
3
E
...................................................................................
233
7
SYNOPSIS
AND
DISCUSSION
OF
FINDINGS
...........................................................
243
7.1
REVISITING
THE
NOTION
OF
REMOTABILITY
..........................................................
243
7.1.1
REVIEWING
THE
LINE
OF
REASONING
.......................................................
243
7.1.2
REVIEWING
SENSING
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
.............
244
7.1.3
REVIEWING
SEIZING
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
................
250
7.1.4
REVIEWING
RECONFIGURATION
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
...255
7.2
ELABORATION
ON
CROSS-CATEGORY
FINDINGS
..................................................
264
7.2.1
VARYING
ORGANIZATIONAL
RESPONSES
TO
REMOTE
SERVICE
DELIVERY
........
264
7.2.2
REACTIVENESS
IN
THE
FACE
OF
REMOTE
SERVICE
DELIVERY
........................
266
7.2.3 EMPHASIS
ON
SEIZING
IN
THE
LIGHT
OF
REMOTE
SERVICE
DELIVERY
...........
267
7.2.4 INTERNATIONALIZATION
OF
REMOTE
SERVICE
PROVIDERS
................................
269
8
CONCLUSION
........................................................................................................
271
8.1
REFLECTING
ON
THE
RESEARCH
QUESTIONS
........................................................
271
8.2
IMPLICATIONS
FOR
THEORY
AND
PRACTICE
.........................................................
273
8.3
LIMITATIONS
AND
NEED
FOR
FURTHER
RESEARCH
..............................................
277
REFERENCES
...............................................................................................................
285
|
| any_adam_object | 1 |
| author | Krikken, Martin |
| author_facet | Krikken, Martin |
| author_role | aut |
| author_sort | Krikken, Martin |
| author_variant | m k mk |
| building | Verbundindex |
| bvnumber | BV046214028 |
| ctrlnum | (OCoLC)1127306024 (DE-599)DNB1193821266 |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV046214028 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:38:29Z |
| institution | BVB |
| institution_GND | (DE-588)16100321-7 |
| isbn | 9783339113184 3339113181 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031592865 |
| oclc_num | 1127306024 |
| open_access_boolean | |
| owner | DE-634 |
| owner_facet | DE-634 |
| physical | X, 320 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm, 420 g |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Verlag Dr. Kovač |
| record_format | marc |
| series | Schriftenreihe Innovative Betriebswirtschaftliche Forschung und Praxis |
| series2 | Schriftenreihe Innovative Betriebswirtschaftliche Forschung und Praxis |
| spelling | Krikken, Martin Verfasser aut The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector Martin Krikken Hamburg Verlag Dr. Kovač 2019 X, 320 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm, 420 g txt rdacontent n rdamedia nc rdacarrier Schriftenreihe Innovative Betriebswirtschaftliche Forschung und Praxis 513 Dissertation Universität Bremen 2019 Digitalisierung (DE-588)4123065-6 gnd rswk-swf Wettbewerbsfähigkeit (DE-588)4065837-5 gnd rswk-swf Fernwartung (DE-588)4730906-4 gnd rswk-swf Dynamische Fähigkeiten (DE-588)102756299X gnd rswk-swf Investitionsgut (DE-588)4027566-8 gnd rswk-swf Remote Service (DE-588)7589086-0 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Digitalisierung (DE-588)4123065-6 s Fernwartung (DE-588)4730906-4 s Investitionsgut (DE-588)4027566-8 s Dynamische Fähigkeiten (DE-588)102756299X s DE-604 Remote Service (DE-588)7589086-0 s Organisationsverhalten (DE-588)4285859-8 s Wettbewerbsfähigkeit (DE-588)4065837-5 s Verlag Dr. Kovač (DE-588)16100321-7 pbl Erscheint auch als Online-Ausgabe 978-3-339-11319-1 Schriftenreihe Innovative Betriebswirtschaftliche Forschung und Praxis 513 (DE-604)BV012213500 513 X:MVB text/html https://www.verlagdrkovac.de/978-3-339-11318-4.htm Ausführliche Beschreibung DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031592865&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Krikken, Martin The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector Schriftenreihe Innovative Betriebswirtschaftliche Forschung und Praxis Digitalisierung (DE-588)4123065-6 gnd Wettbewerbsfähigkeit (DE-588)4065837-5 gnd Fernwartung (DE-588)4730906-4 gnd Dynamische Fähigkeiten (DE-588)102756299X gnd Investitionsgut (DE-588)4027566-8 gnd Remote Service (DE-588)7589086-0 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| subject_GND | (DE-588)4123065-6 (DE-588)4065837-5 (DE-588)4730906-4 (DE-588)102756299X (DE-588)4027566-8 (DE-588)7589086-0 (DE-588)4285859-8 (DE-588)4113937-9 |
| title | The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector |
| title_auth | The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector |
| title_exact_search | The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector |
| title_full | The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector Martin Krikken |
| title_fullStr | The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector Martin Krikken |
| title_full_unstemmed | The organizational response to remote service delivery a competence-based exploration of remotability in the capital goods sector Martin Krikken |
| title_short | The organizational response to remote service delivery |
| title_sort | the organizational response to remote service delivery a competence based exploration of remotability in the capital goods sector |
| title_sub | a competence-based exploration of remotability in the capital goods sector |
| topic | Digitalisierung (DE-588)4123065-6 gnd Wettbewerbsfähigkeit (DE-588)4065837-5 gnd Fernwartung (DE-588)4730906-4 gnd Dynamische Fähigkeiten (DE-588)102756299X gnd Investitionsgut (DE-588)4027566-8 gnd Remote Service (DE-588)7589086-0 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| topic_facet | Digitalisierung Wettbewerbsfähigkeit Fernwartung Dynamische Fähigkeiten Investitionsgut Remote Service Organisationsverhalten Hochschulschrift |
| url | https://www.verlagdrkovac.de/978-3-339-11318-4.htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031592865&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV012213500 |
| work_keys_str_mv | AT krikkenmartin theorganizationalresponsetoremoteservicedeliveryacompetencebasedexplorationofremotabilityinthecapitalgoodssector AT verlagdrkovac theorganizationalresponsetoremoteservicedeliveryacompetencebasedexplorationofremotabilityinthecapitalgoodssector |