APA (7th ed.) Citation

Koc, E. (2017). Service failures and recovery in tourism and hospitality: A practical manual. CABI.

Chicago Style (17th ed.) Citation

Koc, Erdogan. Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. Wallingford, Oxfordshire, UK: CABI, 2017.

MLA (9th ed.) Citation

Koc, Erdogan. Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. CABI, 2017.