Delivering Dispute Resolution: a holistic review of models in England and Wales
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
München
C.H.Beck
2019
Baden-Baden Nomos Verlagsgesellschaft 2019 Oxford Hart Publishing 2019 |
| Ausgabe: | 1. Auflage |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 600 Seiten 24 cm x 17 cm |
| ISBN: | 9783406748424 9781509916894 9783848761388 3406748422 |
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| 245 | 1 | 0 | |a Delivering Dispute Resolution |b a holistic review of models in England and Wales |c Christopher Hodges |
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Datensatz im Suchindex
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| adam_text | DETAILED CONTENTS
EXECUTIVE SUMMARY V
FOREWORD BY LORD THOMAS OFCWMGIEDD VII
THANKS IX
BRIEF CONTENTS XIII
ABBREVIATIONS XXV
LIST OF FIGURES XXIX
1. INTRODUCTION 1
I. TYPES OF DISPUTES COVERED 1
II. THE BASIC MODELS OF DISPUTE RESOLUTION 2
A. MODES 2
B. STRUCTURES 4
C. TECHNIQUES 5
D. EVOLUTION AND DIVERSIFICATION 5
III. THE INCIDENCE OF MAJOR TYPES OF CLAIMS 6
IV. THEMES 11
A. TECHNIQUES 11
B. TECHNOLOGY 12
C. COST 13
D. COMPARISONS AND OPTIONS 13
E. INTERMEDIARIES 14
F. SHIFT IN FUNDING 15
G. USER-FRIENDLINESS 16
H. THE WIDENING OF OBJECTIVES 16
I. AFFECTING BEHAVIOUR 17
J. EVOLUTION IN THE LEGAL THEORIES AND THE BASIS OF TRIGGERING
COMPENSATION 20
K. FAIRNESS
20
V. THE NEED FOR A REDESIGN 22
A. THE NEED TO ACCEPT THE FAILURE OF THE ADVERSARIAL MODEL 22
B. COMPILING THE PARTS 23
C. WE RE PAYING FOR ALL THIS
25
VI. EVALUATING THE SYSTEM
26
A. BEST PRACTICE IN EVALUATING REFORM 26
B. ADOPTING USERS VIEWPOINTS 26
C. OBJECTIVES AND FUNCTIONS
27
D. EVALUATION CRITERIA 28
E. DURATIONS
29
XVI DETAILED CONTENTS
PART A
SETTING THE SCENE
2. AFFECTING BEHAVIOUR 33
I. UNDERSTANDING HOW TO AFFECT BEHAVIOUR 34
A. TRADITIONAL THEORY: DETERRENCE 34
B. COMPLIANCE AND RESISTANCE WITHIN ORGANISATIONS 38
C. THE SCIENCE OF HUMAN BEHAVIOUR 40
D. BLAMING PREVENTS LEARNING: AVIATION SAFETY AND THE NHS 42
E. DEVELOPMENTS IN GOVERNMENT POLICY ON REGULATION
AND ENFORCEMENT 45
F. REVISITING ORGANISATIONS AND CULTURE 48
G. ETHICAL BUSINESS PRACTICE AND ETHICAL BUSINESS REGULATION 49
H. PUBLIC SECTOR ORGANISATIONS 50
I. BUILDING AN OPEN AND ETHICAL CULTURE 51
J. REDEFINING ACCOUNTABILITY 53
K. SWITCHING PARADIGMS OF AFFECTING BEHAVIOUR 54
L. IMPLICATIONS FOR DISPUTE RESOLUTION SYSTEMS 55
II. A SYSTEMIC APPROACH 56
A. THE PROBLEM-SOLVING PARADIGM 56
B. THE CORE FUNCTIONS 58
C. DELIVERY OF THE CORE FUNCTIONS 59
D. DELIVERING THE FUNCTIONS 63
E. THE CONSUMER MARKETS EXAMPLE 65
3. PEOPLE S PROBLEMS: INCIDENCE, TYPES, PATHWAYS AND OBJECTIVES 68
I. PEOPLE S LEGAL PROBLEMS 68
II. INCIDENCE AND TYPES OF CONSUMER PROBLEMS 74
III. WHAT PATHWAYS DO PEOPLE CHOOSE? 76
A. SURVEY EVIDENCE ON PATHWAYS 76
B. GENERAL REASONS TO SEEK LEGAL ADVICE 91
C. RESPONSES TO CONSUMER COMPLAINTS 92
IV. WHAT ARE PEOPLE SEEKING? 95
A. PUBLIC SECTOR COMPLAINTS 95
B. CONSUMER COMPLAINTS 96
C. PERSONAL INJURY CLAIMS 98
V. CONCLUSIONS 104
4. COURTS 105
I. INTRODUCTION 105
A. THE COURT SYSTEM 105
II. COURT USERS RESEARCH 106
III. COUNTY COURTS AND SMALL CLAIMS 113
A. MEDIATION AND SMALL CLAIMS 114
B. STATISTICS H6
IV. HIGH COURT H9
DETAILED CONTENTS XVII
V. BUSINESS AND PROPERTY COURTS 121
A. THE CHANCERY DIVISION 122
B. REFORMS OF PROCEDURE 125
C. DISCLOSURE 126
D. ENVIRONMENTAL CASES 127
VI. DURATION 128
VII. ALTERNATIVE STRATEGIES FOR BUSINESS DISPUTES 131
VIII. CONCLUSIONS 132
5. THE COURTS: A STORY OF COSTS AND FUNDING PROBLEMS 134
I. OVERVIEW 134
A. FUNDING OPTIONS 134
B. THE HISTORICAL CONTEXT AND FUNDING CONUNDRUM 135
II. THE HISTORY OF CONTINUOUS REFORM 137
A. THE WOOLF REFORMS OF CIVIL PROCEDURE 137
B. FROM LEGAL AID TO CONDITIONAL FEES 138
C. RECOVERABILITY OF SUCCESS FEES AND ATE PREMIUMS 141
D. COSTS AND FUNDING 143
E. REFERRAL FEES 145
F. CLAIMS MANAGEMENT COMPANIES 146
G. COMPENSATION CULTURE 150
H. AUSTERITY AND THE 2013 DEMISE OF LEGAL AID 151
I. 2013 IMPLEMENTATION OF THE JACKSON AND OTHER REFORMS 158
J. WHIPLASH CLAIMS 162
K. COURT FEES 164
L. THE FLOOD OF LITIGANTS IN PERSON 165
M. FIXED COSTS 166
N. THE COSTS PROBLEM THAT WOULD NOT GO AWAY 168
O. SHIFTING SANDS: LIBERALISATION OF LEGAL SERVICES 170
P. FURTHER DEVELOPMENTS 171
Q. POST-LEGISLATIVE REVIEW OF LASPO 172
R. A NEW POLICY 175
III. CONCLUSIONS 176
6. ADR 180
I. ADR AND THE COURTS 180
A. POLICY ON INTRODUCING ADR INTO CIVIL PROCEDURE 181
B. ISSUES WITH MEDIATION AND ADR 184
7. DIGITISATION OF THE COURTS 187
I. COURTS AND IT 187
A. ODR !88
B. THE CONCEPT OF THE ONLINE COURT 189
C. ISSUES ARISING 194
D. MONEY CLAIM ONLINE 195
XVIII DETAILED CONTENTS
II. HIE HMCTS REFORM PROGRAMME
196
A. OUTLINE OF THE REFORM PROJECT
196
B. UNIFICATION
200
III. CONCLUSIONS
200
8. HELPING PEOPLE WITH PROBLEMS 201
I. THE INFORMATION AND ADVICE LANDSCAPE 201
A. ADVICE LANDSCAPE 201
B. PRO BONO ARRANGEMENTS 202
C. DIVERSITY AND COORDINATION 205
II. PROBLEM-SOLVING PATHWAYS: DELIVERING COORDINATED EXPERTISE 206
A. PROBLEM-SOLVING COURTS 207
B. SOCIAL WELFARE CASES: PROBLEM CLUSTERS AND ROOT CAUSES 208
III. CONCLUSIONS 214
PARTB
TYPES OF DISPUTES
9. CONSUMER-TRADER DISPUTES 217
I. OVERVIEW 217
II. PATHWAYS 218
A. CITIZENS ADVICE 218
B. COURTS 220
C. BUSINESS COMPLAINT FUNCTIONS 220
D. RESOLVER 221
E. STATISTICS 224
F. ALTERNATIVE DISPUTE RESOLUTION AND CONSUMER OMBUDSMEN 225
G. OMBUDSMEN PROCESSES 227
H. STATISTICS ON SOME LEADING CONSUMER OMBUDSMEN 228
I. THE EU CONSUMER ADR REGULATORY SCHEME 232
J. ONLINE DISPUTE RESOLUTION 233
K. EU CROSS-BORDER DISPUTES: ECC-NET AND THE ODR PLATFORM 234
HI. CONSUMER REDRESS FACILITATED BY REGULATORY AUTHORITIES 235
A. REGULATORY REDRESS POWERS 235
B. OVERSEEING DELIVERY OF REDRESS 237
C. EXAMPLES OF REGULATORY REDRESS PAID 238
D. THE BEHAVIOURAL CONTEXT OF REGULATORY ENFORCEMENT 239
IV. CORE FUNCTIONS 240
A. INFORMATION 240
B. ADVICE AND ASSISTANCE 241
C. DISPUTE RESOLUTION PATHWAYS 242
D. COLLECTING, AGGREGATING AND FEEDING BACK DATA 244
E. AFFECTING BEHAVIOUR 248
V. CONCLUSIONS 249
DETAILED CONTENTS XIX
10. PERSONAL INJURIES 251
I. OVERVIEW 251
A. SWITCHING BY SOLICITORS 252
B. STATISTICS 255
II. PATHWAYS 259
A. ROAD TRAFFIC, EMPLOYERS LIABILITY AND PUBLIC LIABILITY: THE PORTAL
259
B. PORTAL STATISTICS 261
C. PROPOSED NEW PORTAL 264
III. WORKPLACE INJURIES 265
A. AFFECTING THE INCIDENCE OFWORKPLACE INJURIES 266
IV. CLINICAL INJURIES 268
A. PRIVATE HEALTHCARE 268
B. PUBLIC HEALTHCARE 270
C. TYPES OF CLAIMS: OBSTETRICS DOMINATE COST 274
D. HIGH CLAIM FAILURE RATES 275
E. OUTCOMES OF CLAIMS 276
F. DISPROPORTIONALITY BETWEEN COSTS AND DAMAGES 278
G. INEXORABLY RISING COST OF CLINICAL CLAIMS 279
H. DRIVERS OF COSTS AND SUCCESS RATES 281
I. PROPOSALS ON PERSONAL INJURY FIXED COSTS 284
J. THE DISCOUNT RATE 286
K. COSTING DAMAGES AT PRIVATE RATES 287
L. DIFFERENTIAL USE OF MEDIATION 288
M. DURATION 289
N. SUMMARY 290
O. ATTEMPTS TO INTRODUCE AN ADMINISTRATIVE REDRESS SCHEME 291
V. THE HEALTH SERVICE OMBUDSMAN 295
VI. DISCUSSION 302
A. WORKPLACE, PUBLIC AND ROAD TRAFFIC INJURIES 302
B. NHS CLINICAL CLAIMS 303
C. THE PERENNIAL PROBLEM OF CULTURE IN THE NHS 304
D. A NO BLAME CULTURE IS ESSENTIAL 307
E. AFFECTING BEHAVIOUR 309
VII. RECOMMENDATIONS 309
11. FAMILY DISPUTES 310
I. INTRODUCTION 310
II. DIVORCE 312
A. DIGITISING THE PROCESS 313
III. PUBLIC LAW 315
A. THE CARE CRISIS 316
B. PROBLEM-SOLVING COURTS, SETTLEMENT CONFERENCES AND FDACS 318
C. DIGITISATION
323
XX DETAILED CONTENTS
IV. PRIVATE LAW
323
A. LEGAL AID, COURT FEES AND LITIGANTS IN PERSON 325
B. MIAMS
327
C. CONCLUSIONS ON PRIVATE LAW CASES 331
D. DURATION
332
V. FINANCIAL REMEDIES
332
VI. SCHOLARLY THOUGHTS ON TRANSFORMATIONS 334
VII. CONCLUSIONS
336
A. CORE FUNCTIONS
33
^
12. PROPERTY
340
I. INTRODUCTION 340
A. SECTOR STATISTICS 342
II. PATHWAYS 343
A. HISTORICAL DISPUTE PATHWAYS 343
B. COURTS AND TRIBUNALS 344
C. LETTING AND MANAGING AGENTS 346
D. NEW HOMES 353
E. SOCIAL HOUSING 356
F. RATIONALISATION OF THE ADVICE AND OMBUDSMAN LANDSCAPE 360
III. CONCLUSIONS 362
IV. RECOMMENDATIONS 363
13. COMPLAINTS AGAINST THE STATE 364
I. OVERVIEW 364
II. INTERNAL COMPLAINTS PROCEDURES AND APPEALS 366
A. DESCRIPTION 366
B. REFORMS 366
C. CONCERNS WITH INITIAL DECISION-MAKING 368
III. TRIBUNALS 371
A. OUTLINE OF THE TRIBUNALS SYSTEM 371
B. USAGE STATISTICS 374
C. FEES 378
D. DURATION 378
E. DIGITISATION, REFORM AND PROBLEM SOLVING 379
F. EXAMPLES OF INNOVATIONS IN PROCESS 382
G. SOCIAL ENTITLEMENT 385
H. ONLINE SSCS PROJECT: A CONTINUOUS ONLINE HEARING 387
I. IMMIGRATION AND ASYLUM 389
J. PROCESS INNOVATIONS IN THE IAC 392
K. SOME POLICY CONSIDERATIONS IN INNOVATIONS 394
IV. SUING THE STATE 394
A. THE ADR PLEDGE ] ZZZZZZZ . . . . . ..395
V. JUDICIAL REVIEW 395
A. DESCRIPTION 395
B
- USAGE 1...1I.396
C. DURATION 400
DETAILED CONTENTS XXI
VI. PUBLIC OMBUDSMEN 400
A. FUNCTION AND ORIGINS 400
B. THE OMBUDSMAN PROCESS 401
C. PHSO STATISTICS 403
D. DURATION 410
E. HEALTH SERVICE OMBUDSMAN 411
F. OPERATIONAL REFORM OF PHSO 412
G. LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN 413
H. PROPOSALS FOR STRUCTURAL REFORM OF THE TWO OMBUDSMEN 418
VII. PUBLIC INQUIRIES 421
VIII. CORONERS 425
IX. DISCUSSION 426
A. MODERNISING PROCESSES 426
B. SUMMARY OF THE SYSTEMS 426
C. THE MULTIPLE PATHWAY ISSUE 427
D. SIMPLE POTENTIAL RATIONALISATIONS 428
E. OUTCOMES AND MEDIATION 428
F. IMPROVING DECISION-MAKING BY OFFICIALS 429
G. OBTAINING DATA TO IDENTIFY PROBLEMS AND DRIVE CHANGE 431
H. AFFECTING BEHAVIOUR AND CULTURE 432
I. MAJOR PUBLIC ISSUES 434
J. A MODEL OF A FUSED SYSTEM 436
X. RECOMMENDATIONS 438
APPENDIX: COMPLAINT MECHANISMS FOR GOVERNMENT DEPARTMENTS 438
HMRC 438
GOVERNMENT LEGAL DEPARTMENT 439
HM LAND REGISTRY 439
CROWN PROSECUTION SERVICE 440
NATIONAL CRIME AGENCY 440
HOME OFFICE 441
DEPARTMENT FOR WORK AND PENSIONS 441
DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS 442
FOOD STANDARDS AGENCY 442
DEPARTMENT FOR TRANSPORT 442
DRIVER AND VEHICLE LICENSING AUTHORITY 443
COMPETITION & MARKETS AUTHORITY 443
CHARITY COMMISSION FOR ENGLAND AND WALES 443
SERIOUS FRAUD OFFICE 444
LOCAL GOVERNMENT 444
14. SMALL BUSINESS DISPUTES 445
I. OVERVIEW 445
A. SMALL AND MEDIUM SIZED BUSINESSES IN UK 445
B. THE LEGAL NEEDS OF SMES 445
II. PATHWAYS 449
A. ARBITRATION 449
B. SMALL CLAIMS TRACK 450
XXII DETAILED CONTENTS
C. THE PUBLIC PROCUREMENT REVIEW SERVICE 450
D. THE IMPORTANCE OF IDENTIFYING UNDERLYING PROBLEMS 450
E. THE GROCERIES CODE ADJUDICATOR 450
F. THE PUBS CODE ADJUDICATOR 454
G. THE SMALL BUSINESS COMMISSIONER 456
H. INTELLECTUAL PROPERTY MEDIATION SERVICE 458
I. SMES AND BANKS 458
III. PROCESS IMPROVEMENTS 460
IV. CORE FUNCTIONS 461
V. CONCLUSIONS 462
15. EMPLOYMENT DISPUTES 463
I. OVERVIEW 463
II. PATHWAYS 465
A. TYPOLOGIES 465
B. ADVICE 466
C. WORKPLACE RESOLUTION 468
D. FUNDING CONSTRAINTS AND EFFECTS 469
III. COURTS, EMPLOYMENT TRIBUNALS AND ACAS 472
A. DUPLICATION BETWEEN ETS AND COURTS 472
B. THE ET AND ACAS PROCESSES 473
C. ET PANELS 474
D. THE SHIFT TO MEDIATION 475
E. ACAS CONCILIATION 475
F. THE ACAS PROCESS 479
G. MEDIATION IN ETS 480
H. THEORETICAL ARBITRATION OPTIONS 481
I. REPRESENTATION 482
J. ET FEES: A DIVERSION FROM MODERNISATION 483
K. CURRENT CASELOAD 485
L. TYPES OF CASE 487
M. OUTCOMES 490
N. STATISTICS 491
O. PERFORMANCE DATA 494
P. INTRODUCTION OF IT 496
Q. PROPOSALS FOR AN INTEGRATED COURT AND ET JURISDICTION 496
R. ENFORCEMENT PROBLEMS 499
IV. NEW REGULATORY MECHANISMS 500
A. THE GANGMASTERS AND LABOUR ABUSE AUTHORITY (GLAA) 501
V. HMRC NATIONAL MINIMUM WAGE/NATIONAL LIVING WAGE 502
A. EMPLOYMENT AGENCY STANDARDS (EAS) 503
B. THE DIRECTOR OF LABOUR MARKET ENFORCEMENT 503
VI. PROCESS IMPROVEMENTS 505
A. ASSISTING EARLY RESOLUTION 505
B. A SIMPLIFIED PATHWAY ZZZZ.506
C. CASE TYPES Z ZZZZZSO7
DETAILED CONTENTS XXIII
D. AFFECTING BEHAVIOUR 508
E. LIMITATIONS OF THE PRIVATE ENFORCEMENT MODEL AND A WIDER NEED 510
E ISSUES WITH THE REGULATORY APPROACH AND LANDSCAPE 514
G. DELIVERING INFORMATION AND INTERVENTION 515
H. A POTENTIAL LABOUR MARKET MODEL 515
I. COSTS 517
VII. RECOMMENDATIONS 518
PARTC
CONCLUSIONS
16. REVIEWING THE PATHWAYS 521
I. THE OBJECTIVES 521
II. CRITERIA FOR DISPUTE RESOLUTION PATHWAYS 522
III. MODELS OF PATHWAYS 523
IV. PATHWAYS 525
A. COURTS 525
B. CONSUMERS 527
C. FAMILIES AND CHILDREN 530
D. PROPERTY 533
E. CITIZENS AND THE STATE 533
F. PERSONAL INJURIES 537
G. THENHS 538
H. WHAT IS MISSING? NEIGHBOURS AND EDUCATION 539
I. BUSINESSES 540
J. SMES 540
K. CONCLUSIONS ON EXISTING PATHWAYS 544
17. RECOMMENDATIONS 546
A FOCUS ON SOLVING PROBLEMS 546
NEED FOR A NEW DISPUTE RESOLUTION MODEL 546
INDIVIDUAL PROBLEM TYPES AND PATHWAYS 546
CONSUMERS 546
PERSONAL INJURIES 547
FAMILY 547
PROPERTY 547
COMPLAINTS AGAINST THE STATE 548
ASSISTANCE AND NEIGHBOURHOOD ISSUES 548
SMES 548
EMPLOYMENT 548
18. A NEW DESIGN FOR DISPUTE RESOLUTION ARCHITECTURE 550
I. CRITERIA FOR PATHWAYS 550
II. DESIGN PARAMETERS 550
A. INTEGRATED END-TO-END DESIGN 550
XXIV DETAILED CONTENTS
B. PROBLEM-SOLVING FOCUS 551
C. THE ROLE OF COURTS IN A PLURALIST ARCHITECTURE 551
III. STAGES IN DISPUTE RESOLUTION 555
A. INFORMATION 555
B. INTEGRATING DELIVERY OF INITIAL INFORMATION, ASSISTANCE AND TRIAGE
555
C. PATHWAY SELECTION 557
D. MAKING A COMPLAINT OR CLAIM 559
E. CASE MANAGEMENT 559
F. TECHNOLOGY 559
G. DECISION-MAKING 560
IV. FURTHER DESIGN ISSUES 561
A. WHAT HUMAN ASSISTANCE IS NEEDED? 561
B. FUNDING 561
C. COST OF ACCESS 564
D. STRUCTURES 565
V. FINAL CHALLENGES 566
A. COORDINATING THE SYSTEM 566
B. LESSONS ON POLICY-MAKING 567
C. THE ULTIMATE QUESTION: REFLECTING THE VALUES OF OUR SOCIETY 569
INDEX.
.571
|
| any_adam_object | 1 |
| author | Hodges, Christopher J. S. 1954- |
| author_GND | (DE-588)13058066X |
| author_facet | Hodges, Christopher J. S. 1954- |
| author_role | aut |
| author_sort | Hodges, Christopher J. S. 1954- |
| author_variant | c j s h cjs cjsh |
| building | Verbundindex |
| bvnumber | BV046168462 |
| classification_rvk | MK 1750 |
| ctrlnum | (OCoLC)1289769200 (DE-599)DNB1194085067 |
| discipline | Rechtswissenschaft Politologie |
| edition | 1. Auflage |
| format | Book |
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| geographic | Großbritannien (DE-588)4022153-2 gnd |
| geographic_facet | Großbritannien |
| id | DE-604.BV046168462 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:37:08Z |
| institution | BVB |
| institution_GND | (DE-588)1023902869 |
| isbn | 9783406748424 9781509916894 9783848761388 3406748422 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031548281 |
| oclc_num | 1289769200 |
| open_access_boolean | |
| owner | DE-M382 DE-20 |
| owner_facet | DE-M382 DE-20 |
| physical | 600 Seiten 24 cm x 17 cm |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | C.H.Beck Nomos Verlagsgesellschaft Hart Publishing |
| record_format | marc |
| spelling | Hodges, Christopher J. S. 1954- Verfasser (DE-588)13058066X aut Delivering Dispute Resolution a holistic review of models in England and Wales Christopher Hodges 1. Auflage 201910 München C.H.Beck 2019 Baden-Baden Nomos Verlagsgesellschaft 2019 Oxford Hart Publishing 2019 600 Seiten 24 cm x 17 cm txt rdacontent n rdamedia nc rdacarrier Konflikt (DE-588)4032081-9 gnd rswk-swf Beilegung (DE-588)4284136-7 gnd rswk-swf Großbritannien (DE-588)4022153-2 gnd rswk-swf Streitbeilegung Dispute Resolution Streitbeilegungssysteme Großbritannien (DE-588)4022153-2 g Beilegung (DE-588)4284136-7 s Konflikt (DE-588)4032081-9 s DE-604 Verlag C.H. Beck (DE-588)1023902869 pbl SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031548281&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hodges, Christopher J. S. 1954- Delivering Dispute Resolution a holistic review of models in England and Wales Konflikt (DE-588)4032081-9 gnd Beilegung (DE-588)4284136-7 gnd |
| subject_GND | (DE-588)4032081-9 (DE-588)4284136-7 (DE-588)4022153-2 |
| title | Delivering Dispute Resolution a holistic review of models in England and Wales |
| title_auth | Delivering Dispute Resolution a holistic review of models in England and Wales |
| title_exact_search | Delivering Dispute Resolution a holistic review of models in England and Wales |
| title_full | Delivering Dispute Resolution a holistic review of models in England and Wales Christopher Hodges |
| title_fullStr | Delivering Dispute Resolution a holistic review of models in England and Wales Christopher Hodges |
| title_full_unstemmed | Delivering Dispute Resolution a holistic review of models in England and Wales Christopher Hodges |
| title_short | Delivering Dispute Resolution |
| title_sort | delivering dispute resolution a holistic review of models in england and wales |
| title_sub | a holistic review of models in England and Wales |
| topic | Konflikt (DE-588)4032081-9 gnd Beilegung (DE-588)4284136-7 gnd |
| topic_facet | Konflikt Beilegung Großbritannien |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031548281&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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