Exploring the power of electronic word-of-mouth in the services industry:

"This book examines the importance and the effective utilization of eWOM content for the positioning of products and services that illustrate the value of user generated content for influencing customer decision making in diverse business sectors"--

Gespeichert in:
Bibliographische Detailangaben
Weitere Verfasser: Loureiro, Sandra Maria Correia 1967- (HerausgeberIn), Kaufmann, Hans Rüdiger 1958- (HerausgeberIn)
Format: Buch
Sprache:English
Veröffentlicht: Hershey, PA, USA IGI Global, Business Science Reference [2020]
Schriftenreihe:Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Schlagworte:
Zusammenfassung:"This book examines the importance and the effective utilization of eWOM content for the positioning of products and services that illustrate the value of user generated content for influencing customer decision making in diverse business sectors"--
Beschreibung:xxii, 463 Seiten Illustrationen, Diagramme
ISBN:9781522585756
9781522585763

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