Applied crisis communication and crisis management: cases and exercises
This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, whi...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Los Angeles ; London ; New Delhi ; Singapore ; Washington, DC
SAGE
[2014]
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| Schlagworte: | |
| Online-Zugang: | UBG01 UBY01 Volltext |
| Zusammenfassung: | This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, which the students apply through analysis of 17 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis, and post-crisis perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters. Exercises are included to help students apply concepts from crisis communication and management such as crisis threat assessment and the utility of social media in scanning for crisis warning signs. The appendix includes sample crisis management plans, sample crisis response strategy templates, and .. |
| Beschreibung: | 1 Online-Ressource (245 Seiten) Illustrationen |
| ISBN: | 9781544308531 |
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| 245 | 1 | 0 | |a Applied crisis communication and crisis management |b cases and exercises |c W. Timothy Coombs, University of Central Florida |
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| 505 | 8 | |a Includes bibliographical references and index | |
| 505 | 8 | |a A short introduction to the case study method -- Crisis capsules -- Pampers and dry max chemical burn rumor -- Hershey, Cocoa, and child slavery/labor abuse -- Cadbury salmonella recall -- Peanut butter paste recall of 2009 -- Tetra pak, Nestle and ITX -- Nestle and greenpeace disagree over palm oil sourcing -- Carrefour, China, and the Olympic torch relay -- Sparboe farms and McDonald's part company over animal cruelty -- BP Texas city explosion -- Sigg and BPA -- West pharmaceutical services' dust explosion -- Jensen farm, listeria, and cantaloupe -- Chick-fil-a and the dangers of social issues -- The Bhopal tragedy -- Odwalla and e. coli -- Valujet flight 592 and the end of a brand -- Greenpeace pressures H&M to detox the garment industry -- Index -- About the author | |
| 520 | |a This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, which the students apply through analysis of 17 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis, and post-crisis perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters. Exercises are included to help students apply concepts from crisis communication and management such as crisis threat assessment and the utility of social media in scanning for crisis warning signs. The appendix includes sample crisis management plans, sample crisis response strategy templates, and .. | ||
| 650 | 4 | |a Crisis management | |
| 650 | 4 | |a Business communication | |
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Datensatz im Suchindex
| _version_ | 1804180457264250880 |
|---|---|
| any_adam_object | |
| author | Coombs, W. Timothy 1960- |
| author_GND | (DE-588)1046749838 |
| author_facet | Coombs, W. Timothy 1960- |
| author_role | aut |
| author_sort | Coombs, W. Timothy 1960- |
| author_variant | w t c wt wtc |
| building | Verbundindex |
| bvnumber | BV046132322 |
| classification_rvk | AP 14450 AP 17420 QP 300 |
| collection | ZDB-96-SKC ZDB-30-PQE |
| contents | Includes bibliographical references and index A short introduction to the case study method -- Crisis capsules -- Pampers and dry max chemical burn rumor -- Hershey, Cocoa, and child slavery/labor abuse -- Cadbury salmonella recall -- Peanut butter paste recall of 2009 -- Tetra pak, Nestle and ITX -- Nestle and greenpeace disagree over palm oil sourcing -- Carrefour, China, and the Olympic torch relay -- Sparboe farms and McDonald's part company over animal cruelty -- BP Texas city explosion -- Sigg and BPA -- West pharmaceutical services' dust explosion -- Jensen farm, listeria, and cantaloupe -- Chick-fil-a and the dangers of social issues -- The Bhopal tragedy -- Odwalla and e. coli -- Valujet flight 592 and the end of a brand -- Greenpeace pressures H&M to detox the garment industry -- Index -- About the author |
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| dewey-full | 658.4/056 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/056 |
| dewey-search | 658.4/056 |
| dewey-sort | 3658.4 256 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Allgemeines Wirtschaftswissenschaften |
| format | Electronic eBook |
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| genre_facet | Fallstudiensammlung |
| id | DE-604.BV046132322 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:36:04Z |
| institution | BVB |
| isbn | 9781544308531 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031512708 |
| oclc_num | 918559425 |
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| owner_facet | DE-706 DE-473 DE-BY-UBG |
| physical | 1 Online-Ressource (245 Seiten) Illustrationen |
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| publishDate | 2014 |
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| spelling | Coombs, W. Timothy 1960- Verfasser (DE-588)1046749838 aut Applied crisis communication and crisis management cases and exercises W. Timothy Coombs, University of Central Florida Los Angeles ; London ; New Delhi ; Singapore ; Washington, DC SAGE [2014] 1 Online-Ressource (245 Seiten) Illustrationen txt rdacontent sti rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index A short introduction to the case study method -- Crisis capsules -- Pampers and dry max chemical burn rumor -- Hershey, Cocoa, and child slavery/labor abuse -- Cadbury salmonella recall -- Peanut butter paste recall of 2009 -- Tetra pak, Nestle and ITX -- Nestle and greenpeace disagree over palm oil sourcing -- Carrefour, China, and the Olympic torch relay -- Sparboe farms and McDonald's part company over animal cruelty -- BP Texas city explosion -- Sigg and BPA -- West pharmaceutical services' dust explosion -- Jensen farm, listeria, and cantaloupe -- Chick-fil-a and the dangers of social issues -- The Bhopal tragedy -- Odwalla and e. coli -- Valujet flight 592 and the end of a brand -- Greenpeace pressures H&M to detox the garment industry -- Index -- About the author This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, which the students apply through analysis of 17 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis, and post-crisis perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters. Exercises are included to help students apply concepts from crisis communication and management such as crisis threat assessment and the utility of social media in scanning for crisis warning signs. The appendix includes sample crisis management plans, sample crisis response strategy templates, and .. Crisis management Business communication Management Unternehmen (DE-588)4061963-1 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Unternehmen (DE-588)4061963-1 s Kommunikation (DE-588)4031883-7 s Krisenmanagement (DE-588)4127374-6 s DE-604 Erscheint auch als Druck-Ausgabe 978-1-452-21780-2 http://sk.sagepub.com/books/applied-crisis-communication-and-crisis-management-cases-and-exercises Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Coombs, W. Timothy 1960- Applied crisis communication and crisis management cases and exercises Includes bibliographical references and index A short introduction to the case study method -- Crisis capsules -- Pampers and dry max chemical burn rumor -- Hershey, Cocoa, and child slavery/labor abuse -- Cadbury salmonella recall -- Peanut butter paste recall of 2009 -- Tetra pak, Nestle and ITX -- Nestle and greenpeace disagree over palm oil sourcing -- Carrefour, China, and the Olympic torch relay -- Sparboe farms and McDonald's part company over animal cruelty -- BP Texas city explosion -- Sigg and BPA -- West pharmaceutical services' dust explosion -- Jensen farm, listeria, and cantaloupe -- Chick-fil-a and the dangers of social issues -- The Bhopal tragedy -- Odwalla and e. coli -- Valujet flight 592 and the end of a brand -- Greenpeace pressures H&M to detox the garment industry -- Index -- About the author Crisis management Business communication Management Unternehmen (DE-588)4061963-1 gnd Krisenmanagement (DE-588)4127374-6 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4127374-6 (DE-588)4031883-7 (DE-588)4522595-3 |
| title | Applied crisis communication and crisis management cases and exercises |
| title_auth | Applied crisis communication and crisis management cases and exercises |
| title_exact_search | Applied crisis communication and crisis management cases and exercises |
| title_full | Applied crisis communication and crisis management cases and exercises W. Timothy Coombs, University of Central Florida |
| title_fullStr | Applied crisis communication and crisis management cases and exercises W. Timothy Coombs, University of Central Florida |
| title_full_unstemmed | Applied crisis communication and crisis management cases and exercises W. Timothy Coombs, University of Central Florida |
| title_short | Applied crisis communication and crisis management |
| title_sort | applied crisis communication and crisis management cases and exercises |
| title_sub | cases and exercises |
| topic | Crisis management Business communication Management Unternehmen (DE-588)4061963-1 gnd Krisenmanagement (DE-588)4127374-6 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Crisis management Business communication Management Unternehmen Krisenmanagement Kommunikation Fallstudiensammlung |
| url | http://sk.sagepub.com/books/applied-crisis-communication-and-crisis-management-cases-and-exercises |
| work_keys_str_mv | AT coombswtimothy appliedcrisiscommunicationandcrisismanagementcasesandexercises |