How mediation works: resolving conflict through talk
Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respon...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2019
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| Schriftenreihe: | Studies in interactional sociolinguistics
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| Schlagworte: | |
| Online-Zugang: | BSB01 UBG01 Volltext |
| Zusammenfassung: | Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 29 Jul 2019) Introduction: approaches to mediation -- The interactional organization of mediation -- Minimizing and managing argumentative talk in mediation -- Disputants' opening statements and persuasive arguments in mediation -- Mediator representation of disputants' positions -- Soliciting proposals for resolution of the dispute -- Producing ideas for resolution of the dispute -- Mediator teamwork -- Autonomy, empowerment, and neutrality in divorce and small claims mediation |
| Beschreibung: | 1 Online-Ressource (xiv, 272 Seiten) |
| ISBN: | 9781139162548 |
| DOI: | 10.1017/9781139162548 |
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| 520 | |a Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants | ||
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Datensatz im Suchindex
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| author | Garcia, Angela Cora |
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| dewey-full | 303.6/9 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 303 - Social processes |
| dewey-raw | 303.6/9 |
| dewey-search | 303.6/9 |
| dewey-sort | 3303.6 19 |
| dewey-tens | 300 - Social sciences |
| discipline | Sprachwissenschaft Soziologie Literaturwissenschaft |
| doi_str_mv | 10.1017/9781139162548 |
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| language | English |
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| spelling | Garcia, Angela Cora (DE-588)1193603323 aut How mediation works resolving conflict through talk Angela Garcia Cambridge Cambridge University Press 2019 1 Online-Ressource (xiv, 272 Seiten) txt rdacontent c rdamedia cr rdacarrier Studies in interactional sociolinguistics Title from publisher's bibliographic system (viewed on 29 Jul 2019) Introduction: approaches to mediation -- The interactional organization of mediation -- Minimizing and managing argumentative talk in mediation -- Disputants' opening statements and persuasive arguments in mediation -- Mediator representation of disputants' positions -- Soliciting proposals for resolution of the dispute -- Producing ideas for resolution of the dispute -- Mediator teamwork -- Autonomy, empowerment, and neutrality in divorce and small claims mediation Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants Mediation Conflict management Gespräch (DE-588)4020713-4 gnd rswk-swf Mediation (DE-588)4191538-0 gnd rswk-swf Konfliktregelung (DE-588)4164958-8 gnd rswk-swf Mediation (DE-588)4191538-0 s Konfliktregelung (DE-588)4164958-8 s Gespräch (DE-588)4020713-4 s 1\p DE-604 Erscheint auch als Druck-Ausgabe 978-1-107-02427-4 https://doi.org/10.1017/9781139162548 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Garcia, Angela Cora How mediation works resolving conflict through talk Mediation Conflict management Gespräch (DE-588)4020713-4 gnd Mediation (DE-588)4191538-0 gnd Konfliktregelung (DE-588)4164958-8 gnd |
| subject_GND | (DE-588)4020713-4 (DE-588)4191538-0 (DE-588)4164958-8 |
| title | How mediation works resolving conflict through talk |
| title_auth | How mediation works resolving conflict through talk |
| title_exact_search | How mediation works resolving conflict through talk |
| title_full | How mediation works resolving conflict through talk Angela Garcia |
| title_fullStr | How mediation works resolving conflict through talk Angela Garcia |
| title_full_unstemmed | How mediation works resolving conflict through talk Angela Garcia |
| title_short | How mediation works |
| title_sort | how mediation works resolving conflict through talk |
| title_sub | resolving conflict through talk |
| topic | Mediation Conflict management Gespräch (DE-588)4020713-4 gnd Mediation (DE-588)4191538-0 gnd Konfliktregelung (DE-588)4164958-8 gnd |
| topic_facet | Mediation Conflict management Gespräch Konfliktregelung |
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