Using information to develop a culture of customer centricity: customer centricity, analytics, and information utilization
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam
Morgan Kaufmann
2014
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| Schlagworte: | |
| Online-Zugang: | FLA01 Volltext |
| Zusammenfassung: | Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail |
| Beschreibung: | Previously issued in print. 2013 Includes bibliographical references |
| Beschreibung: | 1 online resource |
| ISBN: | 9780124115132 0124115136 1306167906 9781306167901 |
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Datensatz im Suchindex
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| author | Loshin, David 1963- |
| author_facet | Loshin, David 1963- |
| author_role | aut |
| author_sort | Loshin, David 1963- |
| author_variant | d l dl |
| building | Verbundindex |
| bvnumber | BV046126309 |
| collection | ZDB-33-ESD |
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| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV046126309 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:35:53Z |
| institution | BVB |
| isbn | 9780124115132 0124115136 1306167906 9781306167901 |
| language | English |
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| publisher | Morgan Kaufmann |
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| spelling | Loshin, David 1963- Verfasser aut Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization by David Loshin Amsterdam Morgan Kaufmann 2014 1 online resource txt rdacontent c rdamedia cr rdacarrier Previously issued in print. 2013 Includes bibliographical references Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Business planning fast Consumers / Research fast Customer relations fast Customer relations Business planning Consumers Research Erscheint auch als Druck-Ausgabe 0124105432 Erscheint auch als Druck-Ausgabe 9780124105430 http://www.sciencedirect.com/science/book/9780124105430 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Loshin, David 1963- Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Business planning fast Consumers / Research fast Customer relations fast Customer relations Business planning Consumers Research |
| title | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization |
| title_auth | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization |
| title_exact_search | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization |
| title_full | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization by David Loshin |
| title_fullStr | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization by David Loshin |
| title_full_unstemmed | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization by David Loshin |
| title_short | Using information to develop a culture of customer centricity |
| title_sort | using information to develop a culture of customer centricity customer centricity analytics and information utilization |
| title_sub | customer centricity, analytics, and information utilization |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Business planning fast Consumers / Research fast Customer relations fast Customer relations Business planning Consumers Research |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Business planning Consumers / Research Customer relations Consumers Research |
| url | http://www.sciencedirect.com/science/book/9780124105430 |
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