Airlines for business: a customer-centric and profitable model for the 21st century airline
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[Montreal, Québec]
Temeris Aviation Publications
[2017]
|
| Ausgabe: | First edition |
| Schlagworte: | |
| Online-Zugang: | FLA01 |
| Beschreibung: | Includes index Online resource; title from PDF title page (EBSCO, viewed January 8, 2019) |
| Beschreibung: | 1 online resource |
| ISBN: | 9781927773154 1927773156 |
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| 250 | |a First edition | ||
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| 505 | 8 | |a "The airline business is flawed. Airline customer service is broken. Why and how to fix it? In Airlines for Business, a revolutionary, straightforward and must-read book, Kofi Sonokpon, airline business thought leader, award-winning author and speaker exposes why the airline industry cannot attain a sustainable level of profitability, until and unless airline executives and strategists take the necessary steps to rethink the fundamentals of the airline business, by questioning its underlying assumptions and effectively put customers at the center of everything they do. This first volume in the Airline Profits Book Series presents a critical review of the existing basic airline business model, which dates back to 1914 with Perceival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an introduction to an innovative business model, which is based on proven principles of human psychology, behaviours and customer-centered business practices. By reading this book, leaders, managers and strategists of existing and start-up airlines will discover that the airline business is not really about air transport, but rather a business of assurance and customer service. From there, they will have the ultimate choice to continue along old beaten paths or decide to chart a more courageous course to sustainable airline profits by rewriting the rules of the airline business game."-- | |
| 650 | 7 | |a Airlines / Customer services |2 fast | |
| 650 | 7 | |a Airlines / Management |2 fast | |
| 650 | 7 | |a TRANSPORTATION / Aviation / General |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industries / Transportation |2 bisacsh | |
| 650 | 4 | |a Airlines |x Management |a Airlines |x Customer services | |
| 776 | 0 | 8 | |i Print version:Sonokpon, Kofi, author |t Airlines for business. |d Montreal, Québec : Temeris Aviation Publications, 2017 |k Airline profits book series |
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Datensatz im Suchindex
| _version_ | 1804180409726009344 |
|---|---|
| any_adam_object | |
| author | Sonokpon, Kofi |
| author_facet | Sonokpon, Kofi |
| author_role | aut |
| author_sort | Sonokpon, Kofi |
| author_variant | k s ks |
| building | Verbundindex |
| bvnumber | BV046101865 |
| collection | ZDB-4-EBU |
| contents | "The airline business is flawed. Airline customer service is broken. Why and how to fix it? In Airlines for Business, a revolutionary, straightforward and must-read book, Kofi Sonokpon, airline business thought leader, award-winning author and speaker exposes why the airline industry cannot attain a sustainable level of profitability, until and unless airline executives and strategists take the necessary steps to rethink the fundamentals of the airline business, by questioning its underlying assumptions and effectively put customers at the center of everything they do. This first volume in the Airline Profits Book Series presents a critical review of the existing basic airline business model, which dates back to 1914 with Perceival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an introduction to an innovative business model, which is based on proven principles of human psychology, behaviours and customer-centered business practices. By reading this book, leaders, managers and strategists of existing and start-up airlines will discover that the airline business is not really about air transport, but rather a business of assurance and customer service. From there, they will have the ultimate choice to continue along old beaten paths or decide to chart a more courageous course to sustainable airline profits by rewriting the rules of the airline business game."-- |
| ctrlnum | (ZDB-4-EBU)ocn989789804 (OCoLC)989789804 (DE-599)BVBBV046101865 |
| dewey-full | 387.7068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 387 - Water, air, space transportation |
| dewey-raw | 387.7068 |
| dewey-search | 387.7068 |
| dewey-sort | 3387.7068 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| edition | First edition |
| format | Electronic eBook |
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| id | DE-604.BV046101865 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:35:18Z |
| institution | BVB |
| isbn | 9781927773154 1927773156 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031482643 |
| oclc_num | 989789804 |
| open_access_boolean | |
| physical | 1 online resource |
| psigel | ZDB-4-EBU ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | Temeris Aviation Publications |
| record_format | marc |
| spelling | Sonokpon, Kofi Verfasser aut Airlines for business a customer-centric and profitable model for the 21st century airline Kofi Sonokpon First edition [Montreal, Québec] Temeris Aviation Publications [2017] © 2017 1 online resource txt rdacontent c rdamedia cr rdacarrier Includes index Online resource; title from PDF title page (EBSCO, viewed January 8, 2019) "The airline business is flawed. Airline customer service is broken. Why and how to fix it? In Airlines for Business, a revolutionary, straightforward and must-read book, Kofi Sonokpon, airline business thought leader, award-winning author and speaker exposes why the airline industry cannot attain a sustainable level of profitability, until and unless airline executives and strategists take the necessary steps to rethink the fundamentals of the airline business, by questioning its underlying assumptions and effectively put customers at the center of everything they do. This first volume in the Airline Profits Book Series presents a critical review of the existing basic airline business model, which dates back to 1914 with Perceival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an introduction to an innovative business model, which is based on proven principles of human psychology, behaviours and customer-centered business practices. By reading this book, leaders, managers and strategists of existing and start-up airlines will discover that the airline business is not really about air transport, but rather a business of assurance and customer service. From there, they will have the ultimate choice to continue along old beaten paths or decide to chart a more courageous course to sustainable airline profits by rewriting the rules of the airline business game."-- Airlines / Customer services fast Airlines / Management fast TRANSPORTATION / Aviation / General bisacsh BUSINESS & ECONOMICS / Industries / Transportation bisacsh Airlines Management Airlines Customer services Print version:Sonokpon, Kofi, author Airlines for business. Montreal, Québec : Temeris Aviation Publications, 2017 Airline profits book series |
| spellingShingle | Sonokpon, Kofi Airlines for business a customer-centric and profitable model for the 21st century airline "The airline business is flawed. Airline customer service is broken. Why and how to fix it? In Airlines for Business, a revolutionary, straightforward and must-read book, Kofi Sonokpon, airline business thought leader, award-winning author and speaker exposes why the airline industry cannot attain a sustainable level of profitability, until and unless airline executives and strategists take the necessary steps to rethink the fundamentals of the airline business, by questioning its underlying assumptions and effectively put customers at the center of everything they do. This first volume in the Airline Profits Book Series presents a critical review of the existing basic airline business model, which dates back to 1914 with Perceival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an introduction to an innovative business model, which is based on proven principles of human psychology, behaviours and customer-centered business practices. By reading this book, leaders, managers and strategists of existing and start-up airlines will discover that the airline business is not really about air transport, but rather a business of assurance and customer service. From there, they will have the ultimate choice to continue along old beaten paths or decide to chart a more courageous course to sustainable airline profits by rewriting the rules of the airline business game."-- Airlines / Customer services fast Airlines / Management fast TRANSPORTATION / Aviation / General bisacsh BUSINESS & ECONOMICS / Industries / Transportation bisacsh Airlines Management Airlines Customer services |
| title | Airlines for business a customer-centric and profitable model for the 21st century airline |
| title_auth | Airlines for business a customer-centric and profitable model for the 21st century airline |
| title_exact_search | Airlines for business a customer-centric and profitable model for the 21st century airline |
| title_full | Airlines for business a customer-centric and profitable model for the 21st century airline Kofi Sonokpon |
| title_fullStr | Airlines for business a customer-centric and profitable model for the 21st century airline Kofi Sonokpon |
| title_full_unstemmed | Airlines for business a customer-centric and profitable model for the 21st century airline Kofi Sonokpon |
| title_short | Airlines for business |
| title_sort | airlines for business a customer centric and profitable model for the 21st century airline |
| title_sub | a customer-centric and profitable model for the 21st century airline |
| topic | Airlines / Customer services fast Airlines / Management fast TRANSPORTATION / Aviation / General bisacsh BUSINESS & ECONOMICS / Industries / Transportation bisacsh Airlines Management Airlines Customer services |
| topic_facet | Airlines / Customer services Airlines / Management TRANSPORTATION / Aviation / General BUSINESS & ECONOMICS / Industries / Transportation Airlines Management Airlines Customer services |
| work_keys_str_mv | AT sonokponkofi airlinesforbusinessacustomercentricandprofitablemodelforthe21stcenturyairline |