Problem manager: careers in IT service management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London
BCS
2014
|
| Schlagworte: | |
| Beschreibung: | CIP data; item not viewed |
| Beschreibung: | 1 online resource |
| ISBN: | 9781780172392 1780172397 1780172389 9781780172385 1780172400 9781780172408 |
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| 100 | 1 | |a Rudd, Colin |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Problem manager |b careers in IT service management |c Colin Rudd |
| 264 | 1 | |a London |b BCS |c 2014 | |
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| 505 | 8 | |a "Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails."-- | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
| 650 | 4 | |a Information technology |x Management |x Decision making | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Rudd, Colin |
| author_facet | Rudd, Colin |
| author_role | aut |
| author_sort | Rudd, Colin |
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| building | Verbundindex |
| bvnumber | BV046098871 |
| collection | ZDB-4-ITC |
| contents | "Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails."-- |
| ctrlnum | (ZDB-4-ITC)ocn885456021 (OCoLC)885456021 (DE-599)BVBBV046098871 |
| dewey-full | 658.4030024004 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4030024004 |
| dewey-search | 658.4030024004 |
| dewey-sort | 3658.4030024004 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV046098871 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:35:13Z |
| institution | BVB |
| isbn | 9781780172392 1780172397 1780172389 9781780172385 1780172400 9781780172408 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031479689 |
| oclc_num | 885456021 |
| open_access_boolean | |
| physical | 1 online resource |
| psigel | ZDB-4-ITC |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | BCS |
| record_format | marc |
| spelling | Rudd, Colin Verfasser aut Problem manager careers in IT service management Colin Rudd London BCS 2014 1 online resource txt rdacontent c rdamedia cr rdacarrier CIP data; item not viewed "Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails."-- BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Information technology Management Decision making Erscheint auch als Druck-Ausgabe 9781780172378 |
| spellingShingle | Rudd, Colin Problem manager careers in IT service management "Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails."-- BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Information technology Management Decision making |
| title | Problem manager careers in IT service management |
| title_auth | Problem manager careers in IT service management |
| title_exact_search | Problem manager careers in IT service management |
| title_full | Problem manager careers in IT service management Colin Rudd |
| title_fullStr | Problem manager careers in IT service management Colin Rudd |
| title_full_unstemmed | Problem manager careers in IT service management Colin Rudd |
| title_short | Problem manager |
| title_sort | problem manager careers in it service management |
| title_sub | careers in IT service management |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Information technology Management Decision making |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Information technology Management Decision making |
| work_keys_str_mv | AT ruddcolin problemmanagercareersinitservicemanagement |