Customer Experience Im Zeitalter des Kunden: Best Practices, Lessons Learned und Forschungsergebnisse
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Elektronisch E-Book |
Sprache: | German |
Veröffentlicht: |
Wiesbaden
Gabler
2017
|
Schlagworte: | |
Online-Zugang: | HWR01 |
Beschreibung: | Description based on publisher supplied metadata and other sources |
Beschreibung: | 1 online resource (248 pages) |
ISBN: | 9783658189617 |
Internformat
MARC
LEADER | 00000nmm a2200000zc 4500 | ||
---|---|---|---|
001 | BV046073525 | ||
003 | DE-604 | ||
005 | 00000000000000.0 | ||
007 | cr|uuu---uuuuu | ||
008 | 190730s2017 |||| o||u| ||||||ger d | ||
020 | |a 9783658189617 |9 978-3-658-18961-7 | ||
035 | |a (ZDB-30-PQE)EBC5210253 | ||
035 | |a (ZDB-89-EBL)EBL5210253 | ||
035 | |a (ZDB-38-EBR)ebr11491146 | ||
035 | |a (OCoLC)1017098735 | ||
035 | |a (DE-599)BVBBV046073525 | ||
040 | |a DE-604 |b ger |e rda | ||
041 | 0 | |a ger | |
049 | |a DE-2070s | ||
082 | 0 | |a 658.812 | |
084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
084 | |a QW 300 |0 (DE-625)142175: |2 rvk | ||
100 | 1 | |a Rusnjak, Andreas |e Verfasser |4 aut | |
245 | 1 | 0 | |a Customer Experience Im Zeitalter des Kunden |b Best Practices, Lessons Learned und Forschungsergebnisse |
264 | 1 | |a Wiesbaden |b Gabler |c 2017 | |
264 | 4 | |c © 2018 | |
300 | |a 1 online resource (248 pages) | ||
336 | |b txt |2 rdacontent | ||
337 | |b c |2 rdamedia | ||
338 | |b cr |2 rdacarrier | ||
500 | |a Description based on publisher supplied metadata and other sources | ||
650 | 4 | |a Customer relations-Management | |
650 | 4 | |a Customer services | |
650 | 4 | |a Relationship marketing | |
650 | 0 | 7 | |a Kundentreue |0 (DE-588)4393499-7 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
689 | 0 | 1 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |D s |
689 | 0 | 2 | |a Kundentreue |0 (DE-588)4393499-7 |D s |
689 | 0 | 3 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
689 | 0 | |8 1\p |5 DE-604 | |
689 | 1 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
689 | 1 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
689 | 1 | |8 2\p |5 DE-604 | |
700 | 1 | |a Schallmo, Daniel R. A. |e Sonstige |4 oth | |
776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Rusnjak, Andreas |t Customer Experience Im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse |d Wiesbaden : Gabler,c2017 |z 9783658189600 |
912 | |a ZDB-30-PQE | ||
999 | |a oai:aleph.bib-bvb.de:BVB01-031454688 | ||
883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
966 | e | |u https://ebookcentral.proquest.com/lib/hwr/detail.action?docID=5210253 |l HWR01 |p ZDB-30-PQE |q HWR_PDA_PQE |x Aggregator |3 Volltext |
Datensatz im Suchindex
_version_ | 1804180358817644544 |
---|---|
any_adam_object | |
author | Rusnjak, Andreas |
author_facet | Rusnjak, Andreas |
author_role | aut |
author_sort | Rusnjak, Andreas |
author_variant | a r ar |
building | Verbundindex |
bvnumber | BV046073525 |
classification_rvk | QP 620 QW 300 |
collection | ZDB-30-PQE |
ctrlnum | (ZDB-30-PQE)EBC5210253 (ZDB-89-EBL)EBL5210253 (ZDB-38-EBR)ebr11491146 (OCoLC)1017098735 (DE-599)BVBBV046073525 |
dewey-full | 658.812 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.812 |
dewey-search | 658.812 |
dewey-sort | 3658.812 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
format | Electronic eBook |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02580nmm a2200613zc 4500</leader><controlfield tag="001">BV046073525</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">190730s2017 |||| o||u| ||||||ger d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783658189617</subfield><subfield code="9">978-3-658-18961-7</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PQE)EBC5210253</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL5210253</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-38-EBR)ebr11491146</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1017098735</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV046073525</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-2070s</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QW 300</subfield><subfield code="0">(DE-625)142175:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Rusnjak, Andreas</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer Experience Im Zeitalter des Kunden</subfield><subfield code="b">Best Practices, Lessons Learned und Forschungsergebnisse</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Wiesbaden</subfield><subfield code="b">Gabler</subfield><subfield code="c">2017</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2018</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (248 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based on publisher supplied metadata and other sources</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations-Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Relationship marketing</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundentreue</subfield><subfield code="0">(DE-588)4393499-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Kundentreue</subfield><subfield code="0">(DE-588)4393499-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Schallmo, Daniel R. A.</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="a">Rusnjak, Andreas</subfield><subfield code="t">Customer Experience Im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse</subfield><subfield code="d">Wiesbaden : Gabler,c2017</subfield><subfield code="z">9783658189600</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PQE</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-031454688</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://ebookcentral.proquest.com/lib/hwr/detail.action?docID=5210253</subfield><subfield code="l">HWR01</subfield><subfield code="p">ZDB-30-PQE</subfield><subfield code="q">HWR_PDA_PQE</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
id | DE-604.BV046073525 |
illustrated | Not Illustrated |
indexdate | 2024-07-10T08:34:30Z |
institution | BVB |
isbn | 9783658189617 |
language | German |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031454688 |
oclc_num | 1017098735 |
open_access_boolean | |
owner | DE-2070s |
owner_facet | DE-2070s |
physical | 1 online resource (248 pages) |
psigel | ZDB-30-PQE ZDB-30-PQE HWR_PDA_PQE |
publishDate | 2017 |
publishDateSearch | 2017 |
publishDateSort | 2017 |
publisher | Gabler |
record_format | marc |
spelling | Rusnjak, Andreas Verfasser aut Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse Wiesbaden Gabler 2017 © 2018 1 online resource (248 pages) txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources Customer relations-Management Customer services Relationship marketing Kundentreue (DE-588)4393499-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 s Verbraucherzufriedenheit (DE-588)4129147-5 s Kundentreue (DE-588)4393499-7 s Beziehungsmanagement (DE-588)4326109-7 s 1\p DE-604 Kundenmanagement (DE-588)4236865-0 s 2\p DE-604 Schallmo, Daniel R. A. Sonstige oth Erscheint auch als Druck-Ausgabe Rusnjak, Andreas Customer Experience Im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse Wiesbaden : Gabler,c2017 9783658189600 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Rusnjak, Andreas Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse Customer relations-Management Customer services Relationship marketing Kundentreue (DE-588)4393499-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Kundenorientierung (DE-588)4316837-1 gnd |
subject_GND | (DE-588)4393499-7 (DE-588)4236865-0 (DE-588)4129147-5 (DE-588)4326109-7 (DE-588)4316837-1 |
title | Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse |
title_auth | Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse |
title_exact_search | Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse |
title_full | Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse |
title_fullStr | Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse |
title_full_unstemmed | Customer Experience Im Zeitalter des Kunden Best Practices, Lessons Learned und Forschungsergebnisse |
title_short | Customer Experience Im Zeitalter des Kunden |
title_sort | customer experience im zeitalter des kunden best practices lessons learned und forschungsergebnisse |
title_sub | Best Practices, Lessons Learned und Forschungsergebnisse |
topic | Customer relations-Management Customer services Relationship marketing Kundentreue (DE-588)4393499-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Kundenorientierung (DE-588)4316837-1 gnd |
topic_facet | Customer relations-Management Customer services Relationship marketing Kundentreue Kundenmanagement Verbraucherzufriedenheit Beziehungsmanagement Kundenorientierung |
work_keys_str_mv | AT rusnjakandreas customerexperienceimzeitalterdeskundenbestpracticeslessonslearnedundforschungsergebnisse AT schallmodanielra customerexperienceimzeitalterdeskundenbestpracticeslessonslearnedundforschungsergebnisse |