Handbook on customer centricity: strategies for building a customer-centric organization
Gespeichert in:
Weitere Verfasser: | , , |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Cheltenham, UK
Edward Elgar Publishing
[2019]
|
Schlagworte: | |
Beschreibung: | xvi, 349 Seiten Illustrationen, Diagramme |
ISBN: | 9781788113595 |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
---|---|---|---|
001 | BV046042156 | ||
003 | DE-604 | ||
005 | 20200117 | ||
007 | t | ||
008 | 190710s2019 a||| |||| 00||| eng d | ||
020 | |a 9781788113595 |c hbk. |9 978-1-78811-359-5 | ||
035 | |a (OCoLC)1118987642 | ||
035 | |a (DE-599)BVBBV046042156 | ||
040 | |a DE-604 |b ger |e rda | ||
041 | 0 | |a eng | |
049 | |a DE-188 |a DE-11 | ||
084 | |a QP 342 |0 (DE-625)141863: |2 rvk | ||
084 | |a QP 343 |0 (DE-625)141864: |2 rvk | ||
084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
100 | 1 | |a Palmatier, Robert W. |0 (DE-588)1081904445 |4 edt | |
245 | 1 | 0 | |a Handbook on customer centricity |b strategies for building a customer-centric organization |c edited by Rober W. Palmatier (Forster School of Business, University of Washington, USA), Christine Moorman (Fuqua School of Business, Duke University, USA), Ju-Yeon Lee (Ivy College Of Business, Iowa State University, USA) |
264 | 1 | |a Cheltenham, UK |b Edward Elgar Publishing |c [2019] | |
300 | |a xvi, 349 Seiten |b Illustrationen, Diagramme | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 0 | 7 | |a Kundenbindung |0 (DE-588)4384508-3 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Organisationsstruktur |0 (DE-588)4115464-2 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Reorganisation |0 (DE-588)4115744-8 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Beziehungsmarketing |0 (DE-588)4789127-0 |2 gnd |9 rswk-swf |
655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
689 | 0 | 0 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
689 | 0 | 1 | |a Organisationsstruktur |0 (DE-588)4115464-2 |D s |
689 | 0 | 2 | |a Reorganisation |0 (DE-588)4115744-8 |D s |
689 | 0 | |8 1\p |5 DE-604 | |
689 | 1 | 0 | |a Kundenbindung |0 (DE-588)4384508-3 |D s |
689 | 1 | 1 | |a Beziehungsmarketing |0 (DE-588)4789127-0 |D s |
689 | 1 | 2 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
689 | 1 | |8 2\p |5 DE-604 | |
700 | 1 | |a Moorman, Christine |0 (DE-588)17095370X |4 edt | |
700 | 1 | |a Lee, Ju-Yeon |0 (DE-588)1020511117 |4 edt | |
776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-1-78811-360-1 |w (DE-604)BV046340276 |
999 | |a oai:aleph.bib-bvb.de:BVB01-031423839 | ||
883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk |
Datensatz im Suchindex
_version_ | 1804180301768818688 |
---|---|
any_adam_object | |
author2 | Palmatier, Robert W. Moorman, Christine Lee, Ju-Yeon |
author2_role | edt edt edt |
author2_variant | r w p rw rwp c m cm j y l jyl |
author_GND | (DE-588)1081904445 (DE-588)17095370X (DE-588)1020511117 |
author_facet | Palmatier, Robert W. Moorman, Christine Lee, Ju-Yeon |
building | Verbundindex |
bvnumber | BV046042156 |
classification_rvk | QP 342 QP 343 QP 620 |
ctrlnum | (OCoLC)1118987642 (DE-599)BVBBV046042156 |
discipline | Wirtschaftswissenschaften |
format | Book |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02408nam a2200529 c 4500</leader><controlfield tag="001">BV046042156</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20200117 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">190710s2019 a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781788113595</subfield><subfield code="c">hbk.</subfield><subfield code="9">978-1-78811-359-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1118987642</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV046042156</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-188</subfield><subfield code="a">DE-11</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 342</subfield><subfield code="0">(DE-625)141863:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 343</subfield><subfield code="0">(DE-625)141864:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Palmatier, Robert W.</subfield><subfield code="0">(DE-588)1081904445</subfield><subfield code="4">edt</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Handbook on customer centricity</subfield><subfield code="b">strategies for building a customer-centric organization</subfield><subfield code="c">edited by Rober W. Palmatier (Forster School of Business, University of Washington, USA), Christine Moorman (Fuqua School of Business, Duke University, USA), Ju-Yeon Lee (Ivy College Of Business, Iowa State University, USA)</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cheltenham, UK</subfield><subfield code="b">Edward Elgar Publishing</subfield><subfield code="c">[2019]</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xvi, 349 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationsstruktur</subfield><subfield code="0">(DE-588)4115464-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reorganisation</subfield><subfield code="0">(DE-588)4115744-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmarketing</subfield><subfield code="0">(DE-588)4789127-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Organisationsstruktur</subfield><subfield code="0">(DE-588)4115464-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Reorganisation</subfield><subfield code="0">(DE-588)4115744-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Beziehungsmarketing</subfield><subfield code="0">(DE-588)4789127-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Moorman, Christine</subfield><subfield code="0">(DE-588)17095370X</subfield><subfield code="4">edt</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Lee, Ju-Yeon</subfield><subfield code="0">(DE-588)1020511117</subfield><subfield code="4">edt</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-1-78811-360-1</subfield><subfield code="w">(DE-604)BV046340276</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-031423839</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
genre_facet | Aufsatzsammlung |
id | DE-604.BV046042156 |
illustrated | Illustrated |
indexdate | 2024-07-10T08:33:35Z |
institution | BVB |
isbn | 9781788113595 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031423839 |
oclc_num | 1118987642 |
open_access_boolean | |
owner | DE-188 DE-11 |
owner_facet | DE-188 DE-11 |
physical | xvi, 349 Seiten Illustrationen, Diagramme |
publishDate | 2019 |
publishDateSearch | 2019 |
publishDateSort | 2019 |
publisher | Edward Elgar Publishing |
record_format | marc |
spelling | Palmatier, Robert W. (DE-588)1081904445 edt Handbook on customer centricity strategies for building a customer-centric organization edited by Rober W. Palmatier (Forster School of Business, University of Washington, USA), Christine Moorman (Fuqua School of Business, Duke University, USA), Ju-Yeon Lee (Ivy College Of Business, Iowa State University, USA) Cheltenham, UK Edward Elgar Publishing [2019] xvi, 349 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Kundenbindung (DE-588)4384508-3 gnd rswk-swf Organisationsstruktur (DE-588)4115464-2 gnd rswk-swf Reorganisation (DE-588)4115744-8 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Beziehungsmarketing (DE-588)4789127-0 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Kundenorientierung (DE-588)4316837-1 s Organisationsstruktur (DE-588)4115464-2 s Reorganisation (DE-588)4115744-8 s 1\p DE-604 Kundenbindung (DE-588)4384508-3 s Beziehungsmarketing (DE-588)4789127-0 s Kundenmanagement (DE-588)4236865-0 s 2\p DE-604 Moorman, Christine (DE-588)17095370X edt Lee, Ju-Yeon (DE-588)1020511117 edt Erscheint auch als Online-Ausgabe 978-1-78811-360-1 (DE-604)BV046340276 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Handbook on customer centricity strategies for building a customer-centric organization Kundenbindung (DE-588)4384508-3 gnd Organisationsstruktur (DE-588)4115464-2 gnd Reorganisation (DE-588)4115744-8 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenorientierung (DE-588)4316837-1 gnd Beziehungsmarketing (DE-588)4789127-0 gnd |
subject_GND | (DE-588)4384508-3 (DE-588)4115464-2 (DE-588)4115744-8 (DE-588)4236865-0 (DE-588)4316837-1 (DE-588)4789127-0 (DE-588)4143413-4 |
title | Handbook on customer centricity strategies for building a customer-centric organization |
title_auth | Handbook on customer centricity strategies for building a customer-centric organization |
title_exact_search | Handbook on customer centricity strategies for building a customer-centric organization |
title_full | Handbook on customer centricity strategies for building a customer-centric organization edited by Rober W. Palmatier (Forster School of Business, University of Washington, USA), Christine Moorman (Fuqua School of Business, Duke University, USA), Ju-Yeon Lee (Ivy College Of Business, Iowa State University, USA) |
title_fullStr | Handbook on customer centricity strategies for building a customer-centric organization edited by Rober W. Palmatier (Forster School of Business, University of Washington, USA), Christine Moorman (Fuqua School of Business, Duke University, USA), Ju-Yeon Lee (Ivy College Of Business, Iowa State University, USA) |
title_full_unstemmed | Handbook on customer centricity strategies for building a customer-centric organization edited by Rober W. Palmatier (Forster School of Business, University of Washington, USA), Christine Moorman (Fuqua School of Business, Duke University, USA), Ju-Yeon Lee (Ivy College Of Business, Iowa State University, USA) |
title_short | Handbook on customer centricity |
title_sort | handbook on customer centricity strategies for building a customer centric organization |
title_sub | strategies for building a customer-centric organization |
topic | Kundenbindung (DE-588)4384508-3 gnd Organisationsstruktur (DE-588)4115464-2 gnd Reorganisation (DE-588)4115744-8 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenorientierung (DE-588)4316837-1 gnd Beziehungsmarketing (DE-588)4789127-0 gnd |
topic_facet | Kundenbindung Organisationsstruktur Reorganisation Kundenmanagement Kundenorientierung Beziehungsmarketing Aufsatzsammlung |
work_keys_str_mv | AT palmatierrobertw handbookoncustomercentricitystrategiesforbuildingacustomercentricorganization AT moormanchristine handbookoncustomercentricitystrategiesforbuildingacustomercentricorganization AT leejuyeon handbookoncustomercentricitystrategiesforbuildingacustomercentricorganization |