Service design with applications to health care institutions:

1. Introduction -- 2. Foundations for health care institutions' design -- 3. Health service business design -- 4. Health services configuration and capacity design -- 5. Health service resource management process design -- 6. Health operating management process design -- 7. Conclusions -- Notes...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser: Barros, Óscar (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: New York, New York (222 East 46th Street, New York, NY 10017) Business Expert Press 2017
Ausgabe:First edition
Schriftenreihe:Service systems and innovations in business and society collection
Schlagworte:
Online-Zugang:FHN01
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Volltext
Zusammenfassung:1. Introduction -- 2. Foundations for health care institutions' design -- 3. Health service business design -- 4. Health services configuration and capacity design -- 5. Health service resource management process design -- 6. Health operating management process design -- 7. Conclusions -- Notes -- References -- Index
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular
Beschreibung:Includes bibliographical references (pages 203-215) and index
Beschreibung:Online-Ressource (xv, 221 pages)
ISBN:9781631575716
9781631575709