Achieving service excellence: maximizing enterprise performance through innovation and technology
Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, New York (222 East 46th Street, New York, NY 10017)
Business Expert Press
2014
|
| Ausgabe: | First edition |
| Schriftenreihe: | Service systems and innovations in business and society collection
|
| Schlagworte: | |
| Online-Zugang: | FHN01 FWS01 FWS02 UBY01 URL des Erstveröffentlichers |
| Zusammenfassung: | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support |
| Beschreibung: | Part of: 2013 digital library Includes bibliographical references (pages 121-126) and index |
| Beschreibung: | Online-Ressource (xiv, 130 pages) |
| ISBN: | 9781606495452 9781606495445 |
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| 520 | |a Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index | ||
| 520 | |a As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support | ||
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Datensatz im Suchindex
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| dewey-full | 338.4 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 338 - Production |
| dewey-raw | 338.4 |
| dewey-search | 338.4 |
| dewey-sort | 3338.4 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| edition | First edition |
| format | Electronic eBook |
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| id | DE-604.BV045875923 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-01T14:27:43Z |
| institution | BVB |
| isbn | 9781606495452 9781606495445 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031259141 |
| oclc_num | 867482182 |
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| physical | Online-Ressource (xiv, 130 pages) |
| psigel | ZDB-191-BEX |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Business Expert Press |
| record_format | marc |
| series2 | Service systems and innovations in business and society collection |
| spellingShingle | Chang, C. M. 1935- Achieving service excellence maximizing enterprise performance through innovation and technology Service industries |
| title | Achieving service excellence maximizing enterprise performance through innovation and technology |
| title_auth | Achieving service excellence maximizing enterprise performance through innovation and technology |
| title_exact_search | Achieving service excellence maximizing enterprise performance through innovation and technology |
| title_full | Achieving service excellence maximizing enterprise performance through innovation and technology C.M. Chang |
| title_fullStr | Achieving service excellence maximizing enterprise performance through innovation and technology C.M. Chang |
| title_full_unstemmed | Achieving service excellence maximizing enterprise performance through innovation and technology C.M. Chang |
| title_short | Achieving service excellence |
| title_sort | achieving service excellence maximizing enterprise performance through innovation and technology |
| title_sub | maximizing enterprise performance through innovation and technology |
| topic | Service industries |
| topic_facet | Service industries |
| url | http://portal.igpublish.com/iglibrary/search/BEPB0000206.html |
| work_keys_str_mv | AT changcm achievingserviceexcellencemaximizingenterpriseperformancethroughinnovationandtechnology |