Business engineering and service design with applications for health care institutions:

1. Introduction -- 2. Relevant work and disciplines for this book -- 3. Patterns for design -- 4. Design of service offerings -- 5. Service design in health care institutions -- 6. Conclusions

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Bibliographic Details
Main Author: Barros, Óscar (Author)
Format: Electronic eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) Business Expert Press 2013
Edition:First edition
Series:Service systems and innovations in business and society collection
Subjects:
Online Access:FHN01
FWS01
FWS02
UBY01
Volltext
Summary:1. Introduction -- 2. Relevant work and disciplines for this book -- 3. Patterns for design -- 4. Design of service offerings -- 5. Service design in health care institutions -- 6. Conclusions
This book presents an innovative approach to business design known as Business Engineering, and its application to service offerings design in general and health services in particular
Item Description:Part of: 2013 digital library
Includes bibliographical references (pages 255-263) and index
Physical Description:Online-Ressource (xviii, 269 pages)
ISBN:9781606496275
9781606496268