Kmetz, J. L. (2012). Mapping workflows and managing knowledge: Capturing formal and tacit knowledge to improve performance. Business Expert Press.
Chicago Style (17th ed.) CitationKmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
MLA (9th ed.) CitationKmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press, 2012.
Warning: These citations may not always be 100% accurate.