Holdings: Beschwerdemanagement

Beschwerdemanagement: Praxistraining

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Bibliographic Details
Main Author:	Weyerer, Barbara (Author)
Format:	Book
Language:	German
Published:	München UVK Verlag [2019]
Subjects:	Kundenmanagement Reklamation
Online Access:	Inhaltsverzeichnis Inhaltsverzeichnis
Physical Description:	185 Seiten Illustrationen, Diagramme 18.5 cm x 12 cm, 270 g
ISBN:	9783739830056

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MARC


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Record in the Search Index

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adam_text	INHALTSUEBERSICHT VORWORT .................................................................................... 5 1 DIE BETEILIGTEN ................................................................. 15 2 DIE REKLAMATION UND DIE BESCHWERDE IM DIALOG ......... 21 3 DAS PROFESSIONELLE BESCHWERDEMANAGEMENT ............... 31 4 DIE EINFUEHRUNG EINES BESCHWERDEMANAGEMENT SYSTEMS ......................................................................... 55 5 DAS PROFESSIONELLE KUNDENBEZIEHUNGSMANAGEMENT....71 6 DIE KUNST DER KOMMUNIKATION ....................................... 95 7 DAS BESCHWERDEGESPRAECH ............................................. 107 8 DER KUNDE ...................................................................... 135 9 DER MITARBEITER ............................................................. 147 10 DIE FUEHRUNGSKRAFT ........................................................ 165 11 DAS WUNDERKAESTCHEN .................................................. 173 ANHANG ................................................................................ 175
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author	Weyerer, Barbara
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bvnumber	BV045678016
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ctrlnum	(OCoLC)1101126579 (DE-599)DNB1180766016
discipline	Wirtschaftswissenschaften
format	Book
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indexdate	2024-07-10T08:24:43Z
institution	BVB
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isbn	9783739830056
language	German
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-031061542
oclc_num	1101126579
open_access_boolean
owner	DE-860 DE-1050 DE-945 DE-19 DE-BY-UBM DE-12 DE-706 DE-1043 DE-1051 DE-859 DE-92 DE-573 DE-20 DE-898 DE-BY-UBR DE-1028 DE-1102 DE-M347
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physical	185 Seiten Illustrationen, Diagramme 18.5 cm x 12 cm, 270 g
publishDate	2019
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publisher	UVK Verlag
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spelling	Weyerer, Barbara Verfasser (DE-588)1202853919 aut Beschwerdemanagement Praxistraining Barbara Weyerer München UVK Verlag [2019] © 2019 185 Seiten Illustrationen, Diagramme 18.5 cm x 12 cm, 270 g txt rdacontent n rdamedia nc rdacarrier Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Reklamation (DE-588)4834499-0 s Kundenmanagement (DE-588)4236865-0 s DE-604 UVK Verlagsgesellschaft mbH (DE-588)106537268X pbl Erscheint auch als Online-Ausgabe, EPUB 978-3-7398-0504-7 Erscheint auch als Online-Ausgabe, PDF 978-3-7398-8005-1 B:DE-101 application/pdf https://d-nb.info/1180766016/04 Inhaltsverzeichnis DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031061542&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
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subject_GND	(DE-588)4236865-0 (DE-588)4834499-0
title	Beschwerdemanagement Praxistraining
title_auth	Beschwerdemanagement Praxistraining
title_exact_search	Beschwerdemanagement Praxistraining
title_full	Beschwerdemanagement Praxistraining Barbara Weyerer
title_fullStr	Beschwerdemanagement Praxistraining Barbara Weyerer
title_full_unstemmed	Beschwerdemanagement Praxistraining Barbara Weyerer
title_short	Beschwerdemanagement
title_sort	beschwerdemanagement praxistraining
title_sub	Praxistraining
topic	Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd
topic_facet	Kundenmanagement Reklamation
url	https://d-nb.info/1180766016/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031061542&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT weyererbarbara beschwerdemanagementpraxistraining AT uvkverlagsgesellschaftmbh beschwerdemanagementpraxistraining

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