Beschwerdemanagement: Praxistraining
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | German |
| Veröffentlicht: |
München
UVK Verlag
[2019]
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | 185 Seiten Illustrationen, Diagramme 18.5 cm x 12 cm, 270 g |
| ISBN: | 9783739830056 |
Internformat
MARC
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| 245 | 1 | 0 | |a Beschwerdemanagement |b Praxistraining |c Barbara Weyerer |
| 264 | 1 | |a München |b UVK Verlag |c [2019] | |
| 264 | 4 | |c © 2019 | |
| 300 | |a 185 Seiten |b Illustrationen, Diagramme |c 18.5 cm x 12 cm, 270 g | ||
| 336 | |b txt |2 rdacontent | ||
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Datensatz im Suchindex
| _version_ | 1804179743923240960 |
|---|---|
| adam_text | INHALTSUEBERSICHT
VORWORT
....................................................................................
5
1
DIE
BETEILIGTEN
.................................................................
15
2
DIE
REKLAMATION
UND
DIE
BESCHWERDE
IM
DIALOG
.........
21
3
DAS
PROFESSIONELLE
BESCHWERDEMANAGEMENT
...............
31
4
DIE
EINFUEHRUNG
EINES
BESCHWERDEMANAGEMENT
SYSTEMS
.........................................................................
55
5
DAS
PROFESSIONELLE
KUNDENBEZIEHUNGSMANAGEMENT....71
6
DIE
KUNST
DER
KOMMUNIKATION
.......................................
95
7
DAS
BESCHWERDEGESPRAECH
.............................................
107
8
DER
KUNDE
......................................................................
135
9
DER
MITARBEITER
.............................................................
147
10
DIE
FUEHRUNGSKRAFT
........................................................
165
11
DAS
WUNDERKAESTCHEN
..................................................
173
ANHANG
................................................................................
175
|
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| author | Weyerer, Barbara |
| author_GND | (DE-588)1202853919 |
| author_facet | Weyerer, Barbara |
| author_role | aut |
| author_sort | Weyerer, Barbara |
| author_variant | b w bw |
| building | Verbundindex |
| bvnumber | BV045678016 |
| classification_rvk | QP 620 |
| classification_tum | WIR 545f |
| ctrlnum | (OCoLC)1101126579 (DE-599)DNB1180766016 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-07-10T08:24:43Z |
| institution | BVB |
| institution_GND | (DE-588)106537268X |
| isbn | 9783739830056 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031061542 |
| oclc_num | 1101126579 |
| open_access_boolean | |
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| physical | 185 Seiten Illustrationen, Diagramme 18.5 cm x 12 cm, 270 g |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | UVK Verlag |
| record_format | marc |
| spelling | Weyerer, Barbara Verfasser (DE-588)1202853919 aut Beschwerdemanagement Praxistraining Barbara Weyerer München UVK Verlag [2019] © 2019 185 Seiten Illustrationen, Diagramme 18.5 cm x 12 cm, 270 g txt rdacontent n rdamedia nc rdacarrier Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Reklamation (DE-588)4834499-0 s Kundenmanagement (DE-588)4236865-0 s DE-604 UVK Verlagsgesellschaft mbH (DE-588)106537268X pbl Erscheint auch als Online-Ausgabe, EPUB 978-3-7398-0504-7 Erscheint auch als Online-Ausgabe, PDF 978-3-7398-8005-1 B:DE-101 application/pdf https://d-nb.info/1180766016/04 Inhaltsverzeichnis DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031061542&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Weyerer, Barbara Beschwerdemanagement Praxistraining Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4834499-0 |
| title | Beschwerdemanagement Praxistraining |
| title_auth | Beschwerdemanagement Praxistraining |
| title_exact_search | Beschwerdemanagement Praxistraining |
| title_full | Beschwerdemanagement Praxistraining Barbara Weyerer |
| title_fullStr | Beschwerdemanagement Praxistraining Barbara Weyerer |
| title_full_unstemmed | Beschwerdemanagement Praxistraining Barbara Weyerer |
| title_short | Beschwerdemanagement |
| title_sort | beschwerdemanagement praxistraining |
| title_sub | Praxistraining |
| topic | Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| topic_facet | Kundenmanagement Reklamation |
| url | https://d-nb.info/1180766016/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031061542&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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