Work in the 21st century: an introduction to industrial and organizational psychology
Gespeichert in:
Hauptverfasser: | , |
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Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Hoboken, NJ
Wiley
2019
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Ausgabe: | Sixth edition, EMEA edition |
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | xxiv, 676 Seiten Illustrationen, Diagramme |
ISBN: | 9781119590262 9781119493419 |
Internformat
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245 | 1 | 0 | |a Work in the 21st century |b an introduction to industrial and organizational psychology |c Jeffrey M. Conte (San Diego State University), Frank J. Landy (Late Professor Emeritus, Penn State University) |
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Datensatz im Suchindex
DE-BY-862_location | 2000 |
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adam_text |
CONTENTS Preface PART 1 1 xx FUNDAMENTALS What Is Industrial and Organizational Psychology? 1 Module 1,1 The Importance of 1-0 Psychology 2 The Importance of Work in People's Lives 2 The Concept of "Good Work" 2 Authenticity: A Trend of Interest to 1-0 Psychologists 4 What Is 1-0 Psychology? 4 1-0 Psychology's Contributions to Society 8 Evidence-Based 1-0 Psychology 9 SIOP as a Resource 10 How This Course Can Help You 11 The Importance of Understanding the Younger Worker 13 Module 1,2 The Past, Present, and Future of 1-0 Psychology 16 The Past: A Brief History of 1-0 Psychology 1 6 1876-1930 18 1930-1964 20 The Present: The Demographics of 1-0 Psychologists 24 Pathways to a Career in 1-0 Psychology: A Curious Mixture 25 What We Call Ourselves 25 The Future: The Challenges to 1-0 Psychology in the 21 st Century 26 A Personal View of the Future: Preparing for a Career in 1-0 Psychology 27 Education and Training 27 Getting into a Graduate Program 28 Module 1.3 Multicultural and Cross-Cultural Issues in 1-0 Psychology 30 The Multicultural Nature of Life in the 21 st Century 30 Cross-National Issues in the Workplace 32 Why Should Mulficulturalism Be Important to You? 34 Why Is Mulficulturalism Important for 1-0 Psychology? 35
Theories of Cultural Influence 36 Hofstede's Theory 37 Other Theories of Cultural Influence 39 Module 1.4 The Organization of This Book 41 Themes 41 Parts 42 Resources 42 2 Research Methods and Statistics in 1-0 Psychology 49 Module 2.1 Science and Research 50 What Is Science? 50 The Role of Science in Society 51 Why Do 1-0 Psychologists Engage in Research? 52 Research Design 53 Methods of Data Collection 55 Qualitative and Quantitative Research 55 The Importance of Context in Interpreting Research 56 Generalizability and Control in Research 57 Generalizability 57 Control 58 Ethical Behavior in 1-0 Psychology 59 Module 2.2 Data Analysis 62 Descriptive and Inferential Statistics 62 Descriptive Statistics 62 Inferential Statistics 64 Statistical Significance 64 The Concept of Statistical Power 65 Correlation and Regression 66 The Concept of Correlation 66 The Correlation Coefficient 67 Multiple Correlation 69 Correlation and Causation 69 Big Data 70 Meta-Analysis 71 Micro- Macro- and Meso-Research 72 Module 2.3 Interpretation through Reliability and Validity 75 Reliability 75 Test-Retest Reliability 76 Equivalent Forms Reliability 77 Internal Consistency 77
viil Contents Mobile Assessment 149 Computer Adaptive Testing 4 Job Analysis and Performance 149 151 Module 4.1 A Basic Model of Performance 153 Campbell's Model of Job Performance 153 Typical versus Maximum Performance 157 Criterion Deficiency and Contamination 158 Module 4.2 Extensions of the Basic Performance Model 160 Task Performance versus Organizational Citizenship Behavior 160 Causes and Correlates of OCB 162 The Dark Side of Performance: Counterproductive Work Behaviors 163 Dishonesty 164 Absenteeism 164 Sabotage 164 Causes of and Treatments for CWB 165 OCB and CWB: Two Ends of the Same Continuum? 166 Adaptive Performance 167 A Brief Recap 168 Expert Performance 168 Types of Performance Measures 169 Module 4.3 Job Analysis: Fundamental Properties and Practices The Uses of Job Analysis Information 171 Job Description 171 Recruiting 171 Selection 172 Training 172 Compensation 172 Promotion/Job Assignment 172 Job Design 173 Workforce Reduction/Restructuring 174 Criterion Development 174 Performance Evaluation 175 Litigation 175 Types of Job Analysis 175 How Job Analysis Is Done 176 Work Analysis 178 Module 4.4 Job Analysis: Newer Developments 180 Electronic Performance Monitoring as Part of a Job Analysis Cognitive Task Analysis 181 180 171
Contents Personality-Based Job Analysis 182 A Summary of the Job Analysis Process Computer-Based Job Analysis 183 0*NET 183 Competency Modeling 186 183 Module 4.5 Job Evaluation and the Law 189 Job Evaluation 189 The Concept of Comparable Worfh 190 Job Analysis and Employment Litigation 191 5 Performance Measurement 193 Module 5.1 Basic Concepts in Performance Measurement Uses for Performance Information 194 Relationships among Performance Measures 195 Hands-On Performance Measures 196 Electronic Performance Monitoring 197 Performance Management 199 194 Module 5.2 Performance Rating—Substance 202 Theories of Performance Rating 202 Focus on Performance Ratings 203 Overall Performance Ratings 203 Trait Ratings 204 Task-Based Ratings 204 Critical Incidents Methods 204 OCB and Adaptive Performance Ratings 205 Structural Characteristics of a Performance Rating Scale 205 Rating Formats 207 Graphic Ratings Scales 207 Checklists 208 Behavioral Ratings 209 Behaviorally Anchored Rating Scales 209 Behavioral Observation Scales 210 Employee Comparison Methods 210 A New Variation on the Paired Comparison Method: CARS 211 Concluding Thoughts on Performance Rating Formats 212 Module 5.3 Performance Rating—Process Rating Sources 214 Supervisors 214 Peers 216 Self-Ratings 216 214 ix
Subordinate Ratings 217 Customer and Supplier Ratings 217 360-Degree Systems 217 Rating Distortions 218 Central Tendency Error 218 Leniency/Severity Error 218 Halo Error 218 Rater Training 219 Administrative Training 219 Psychometric Training 219 Frame-of-Reference Training 220 Reliability and Validity of Performance Ratings 220 Reliability 220 Validity 221 Module 5.4 The Social and Legal Context of Performance Evaluation 222 The Motivation to Rate 222 Goal Conflict 224 Performance Feedback 225 Destructive Criticism 225 360-Degree Feedback 226 Performance Evaluation and Culture 228 Performance Evaluation and the Law 229 Performance Evaluation and Protected Groups 233 6 Staffing Decisions 236 Module 6.1 Conceptual Issues in Staffing 237 An Introduction to the Staffing Process 237 The Impact of Staffing Practices on Firm Performance 238 Stakeholders in the Staffing Process 239 Line Managers 239 Coworkers 239 Applicants 240 Staffing from the International Perspective 241 Module 6.2 Evaluation of Staffing Outcomes 244 Validity 244 Selection Ratios 245 Prediction Errors and Cut Scores 246 Establishing Cut Scores 247 Utility 248 Fairness 249
Contents Module 6.3 Practical Issues in Staffing 251 A Staffing Model 251 Comprehensive Selection Systems 251 Compensatory Selection Systems 251 Combining Information 252 Statistical versus Clinical Decision-Making 252 The Hurdle System of Combining Scores 252 Combining Scores by Regression (the Compensatory Approach) 254 Deselection 255 Number of Decisions to Be Made 256 Large Staffing Projects 256 Small Staffing Projects 257 21 st-Century Staffing 258 Module 6.4 Legal Issues in Staffing Decisions 260 Charges of Employment Discrimination 260 Employment Discrimination Outside of the United States 261 Theories of Discrimination 262 Intentional Discrimination or Adverse Treatment 262 Unintentional Discrimination or Adverse Impact 262 Adverse Impact Determination 262 7 Training and Development 268 Module 7.1 Foundations of Training and Learning 269 Training, Learning, and Performance 270 Training Needs Analysis 271 The Learning Process in Training 274 Trainee Characteristics 274 Learning and Motivational Theories Applied to Training Reinforcement Theory 276 Cognitive and Social Learning Theories 276 Principles of Learning 278 Practice and Overlearning 278 Whole versus Part Learning 279 Massed versus Distributed Practice 280 Learning Organizations 281 Module 7.2 Content and Methods of Training Training Methods 283 On-Site Training Methods 283 Apprenticeship 283 Job Rotation 284 283 276 xi
xii Contents Off-Site Training Methods 285 Distance Learning and Computer-Based Training Training "Critical Thinking" 288 Transfer of Training 289 286 Module 7.3 Evaluating Training Programs 292 Training Evaluation 292 Training Criteria 292 Utility Analysis 294 Training Evaluation Designs 295 Equal Employment Opportunity Issues in Training 296 Module 7.4 Specialized Training Programs 299 Management and Leadership Development 299 Assessment Centers 300 360-Degree Feedback 300 Coaching 301 Informal Training 303 Sexual Harassment Awareness Training 303 Ethics Training 305 Cross-Cultural Training 306 PART 3 ORGANIZATIONAL PSYCHOLOGY 8 The Motivation to Work 310 Module 8.1 An Introduction to Motivation 311 The Central Position of Motivation in Psychology 311 A Brief History of Motivation Theory in 1-0 Psychology 312 Metaphors for Motivation 313 Person as Machine 314 Person as Scientist 314 The Meaning and Importance of Motivation in the Workplace 316 Motivation and Performance 316 Motivation and Work-Life Balance 317 Motivation and Personality 318 Module 8.2 Classic Approaches to Work Motivation 320 Person-as-Machine Theories 320 An Internal Mechanical Theory: Maslow's Need Theory 320 Variations on Maslow's Theory 321 An External Mechanical Theory: Reinforcement Theory 321
Contents Person-as-Scientist Theories 323 Vroom's VIE Theory 323 Equity Theory 325 Module 8.3 Modern Approaches to Work Motivation 328 Person-as-lntentional Approaches 328 Goal-Setting Theory 328 Challenges for Goal-Setting Theory 330 Levels of Explanation in Goal Setting 331 Control Theories and the Concept of Self-Regulation 331 The Concept of Self-Efficacy in Modern Motivation Theory 332 Common Themes in Modern Motivation Approaches 334 A New Motivational Topic: The Entrepreneur 334 Module 8.4 Practical Issues in Motivation 338 Can Motivation Be Measured? 338 Cross-Cultural Issues in Motivation 339 Generational Differences and Work Motivation 340 Motivational Interventions 343 Contingent Rewards 343 Job Enrichment 344 ProMES 345 9 Attitudes, Emotions, and Work 347 Module 9.1 Work Attitudes 348 The Experience of Emotion at Work 348 Job Satisfaction: Some History 349 The Early Period of Job Satisfaction Research 349 Antecedents and Consequences of Job Satisfaction The Measurement of Job Satisfaction 354 Overall versus Facet Satisfaction 354 Satisfaction Questionnaires 356 The Concept of Commitmenf 358 Forms of Commitment 358 Organizational Identification 360 Employee Engagement 363 351 Module 9.2 Moods, Emotions, Attitudes, and Behavior 365 Is Everybody Happy? Does It Matter IfTheyAre? 365 Satisfaction versus Mood versus Emotion 365 Dispositions and Affectivity 368 The Time Course of Emotional Experience 369 xiii
xiv Contents Genetics and Job Satisfaction Core Self-Evaluations Withdrawal Behaviors 370 371 373 Module 9.3 Special Topics Related to Attitudes and Emotions Job Loss 375 Telecommuting 377 Work-Family Balance 379 Psychological Contracts 381 Job Embeddedness 382 Job Crafting 383 Work-Related Attitudes and Emotions from a Cross-Cultural Perspective 383 T 0 Stress and Worker Well-Being 386 Module 10.1 The Problem of Stress Studying Workplace Stress 387 What Is a Stressor? 387 389 Common Stressors at Work 390 Physical/Task Stressors 390 Psychological Stressors 391 Lack of Control/Predictabilify 391 Interpersonal Conflict 391 Incivility at Work 391 Role Stressors 392 Work-Family Conflict 392 Emotional Labor 394 Challenge and Hindrance Stressors Consequences of Stress 395 Behavioral Consequences of Stress Information Processing 396 395 396 Performance 396 Counterproductive Work Behavior 397 Psychological Consequences of Stress 397 Physiological Consequences of Stress 399 Work Schedules 400 Shiftwork 400 Flexible and Compressed Workweek Schedules Flextime 401 401 Compressed Workweek 402 Consequences of Flextime and Compressed Workweek Schedules 402 375
Module 10.2 Theories of Stress 405 Demand-Control Model 405 Person-Environment Fit Model 406 Individual Differences in Resistance to Stress 408 The Type A Behavior Pattern 409 Achievement Striving and Impatience/Irritability 410 Time Urgency 410 Module 10.3 Reducing and Managing Stress 413 Primary Prevention Strategies 413 Work and Job Design 414 Cognitive Restructuring 415 Secondary Prevention Strategies 415 Stress Management Training 416 Cognitive-Behavioral Skills Training 416 Mindfulness Interventions 416 Relaxation and Biofeedback Techniques 417 Social Support 417 Tertiary Prevention Strategies 418 Summary of Stress Intervention Strategies 419 Module 10.4 Violence at Work 421 Stress and Workplace Violence 421 The "Typical" Violent Worker 422 Theories of Workplace Violence 423 Frustration-Aggression Hypothesis 423 The Justice Hypothesis 425 A Special Type of Violence: Bullying 427 What Can We Conclude about Workplace Violence? 430 11 Fairness, Justice, and Diversity in the Workplace Module 11.1 Justice and Fairness 432 The Concept of Justice 432 Justice, Fairness, and Trust 434 Approaches to Organizational Justice 435 Distributive Justice 436 Procedural Justice 438 Interactional Justice 439 Justice versus Injustice 441 431
XVI Contents Module 11.2 The Practical Implications of Justice Perceptions 443 Performance Evaluation 444 Applicant Reactions to Selection Procedures Affirmative Action Culture and Affirmative Action Programs Module 11.3 445 448 450 Diversity 452 What Does Diversity Mean? 452 The Dynamics of Diversity 453 Group and Multicultural Diversity 455 Managing Diversity from the Organizational Perspective 456 Diversity Training 457 Leadership and Diversity 459 12 Leadership in Organizations Module 12.1 461 The Concept of Leadership 463 Some Conceptual Distinctions 463 Leader Emergence versus Leadership Effectiveness 464 Leader Emergence 464 The Problem of Defining Leadership Outcomes 465 Negative Leadership Outcomes: The Destructive Leader 466 Tyrannical 466 Derailed 466 Supportive-Disloyal 467 Abusive Supervision 467 Leader versus Manager or Supervisor 468 The Blending of Managerial and Leadership Roles 469 Leader Development versus Leadership Development 471 The Motivation to Lead 472 Module 12.2 Traditional Theories of Leadership 475 The “Great Man"Theories 475 The Trait Approach 476 The Power Approach to Leadership 477 The Behavioral Approach 477 The Ohio State University Studies 477 The University of Michigan Studies 478 The Contingency Approach 479 The Consequences of Participation:The Vroom-Yetton Model 480
Contents Module 12.3 New Approaches to Leadership 483 Leader-Member Exchange (LMX) 483 Transformational Leadership 485 Authentic Leadership 488 The Charismatic Leader 489 Module 12.4 Emerging Topics and Challenges in Leadership Research 492 Leadership in a Changing Workplace 492 Knowledge-Oriented Organizations 492 Teams/Groups 492 Telecommuting 493 Temporary Workers 493 Fuzzy Job Boundaries 494 Male and Female Leaders: Are They Different? 494 The Demographics of Leadership 494 The Leadership Styles of Men and Women 496 Personality and Leadership 498 Leadership and Neuroscience 499 Cross-Cultural Studies of Leadership 500 Leadership in a Diverse Environment 502 Guidelines for Effective Leadership 503 13 Teams in Organizations 506 Module 13.1 Types of Teams 507 Groups and Teams: Definitions 508 Types of Teams 509 Quality Circles 509 Project Teams 510 Production Teams 511 Virtual Teams 512 Module 13.2 Input-Process-Output Model of Team Effectiveness 516 Team Inputs 517 Organizational Context 517 Team Task 517 Team Composition 517 Team Diversity 519 Team Processes 521 Norms 521 Communication and Coordination 521 xvii
xviii Contents Cohesion 522 Decision-Making Team Outputs 525 523 Module 13.3 Special Issues in Teams 528 Team Appraisal and Feedback 528 ProMES 529 Team Roles 530 Team Development 531 Team Training 531 Cultural Issues in Teams 532 14 Organizational Theory, Dynamics, and Change 535 Module 14.1 Conceptual and Theoretical Foundations of Organizations 536 Organizations and People 536 Organization as Integration 539 Theories of Organization 540 Classic Organizational Theory 540 Human Relations Theory 542 McGregor's Theory X and Theory Y 542 The Growth Perspective of Argyris 542 Contingency Theories 543 Woodward 543 Lawrence and Lorsch 544 Mintzberg 544 Systems Theory 546 Katz and Kahn 546 Module 14.2 Social Dynamics of Organizations 549 Climate and Culture 549 A Brief History of Climate and Culture 550 Climate and Culture from the Multicultural Perspective 552 When Cultures Clash 552 An Application of Culture and Climate: Safety 554 Socialization and the Concept of Person-Organization (P-О) and PersonJob (P-J) Fit 557 Organizational Socialization 557 Recruitment as Socialization 557 Orientation as Socialization 558 Positive Consequences of Socialization 559
Contents Socialization and National Culture 560 Models of Socialization and Person-Organization Fit 561 Schneider's Attraction-Selection-Attrition Model 562 Module 14.3 Organizational Development and Change 565 Organizational Change 565 Episodic Change 566 Continuous Change 567 Resistance to Change 569 Examples of Large-Scale Organizational Change Initiatives 570 Total Quality Management 571 Six Sigma Systems 571 Lean Production Manufacturing 572 Emerging Commonalities among Organizational Interventions 574 Glossary 575 References 593 Name Index 653 Subject Index 665 |
any_adam_object | 1 |
author | Conte, Jeffrey M. Landy, Frank J. 1942-2010 |
author_GND | (DE-588)133327809 (DE-588)133327744 |
author_facet | Conte, Jeffrey M. Landy, Frank J. 1942-2010 |
author_role | aut aut |
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callnumber-first | H - Social Science |
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callnumber-search | HF5548.8 |
callnumber-sort | HF 45548.8 |
callnumber-subject | HF - Commerce |
classification_rvk | CW 4500 QP 342 |
classification_tum | PSY 620 |
ctrlnum | (OCoLC)1108324030 (DE-599)BVBBV045549432 |
dewey-full | 158.7 651.8 |
dewey-hundreds | 100 - Philosophy & psychology 600 - Technology (Applied sciences) |
dewey-ones | 158 - Applied psychology 651 - Office services |
dewey-raw | 158.7 651.8 |
dewey-search | 158.7 651.8 |
dewey-sort | 3158.7 |
dewey-tens | 150 - Psychology 650 - Management and auxiliary services |
discipline | Psychologie Arbeitswissenschaften Wirtschaftswissenschaften |
edition | Sixth edition, EMEA edition |
format | Book |
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id | DE-604.BV045549432 |
illustrated | Illustrated |
indexdate | 2024-09-12T04:00:32Z |
institution | BVB |
isbn | 9781119590262 9781119493419 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030933432 |
oclc_num | 1108324030 |
open_access_boolean | |
owner | DE-29 DE-N2 DE-473 DE-BY-UBG DE-11 DE-19 DE-BY-UBM DE-384 DE-91 DE-BY-TUM DE-M347 DE-188 DE-862 DE-BY-FWS DE-1043 DE-1051 DE-522 |
owner_facet | DE-29 DE-N2 DE-473 DE-BY-UBG DE-11 DE-19 DE-BY-UBM DE-384 DE-91 DE-BY-TUM DE-M347 DE-188 DE-862 DE-BY-FWS DE-1043 DE-1051 DE-522 |
physical | xxiv, 676 Seiten Illustrationen, Diagramme |
publishDate | 2019 |
publishDateSearch | 2019 |
publishDateSort | 2019 |
publisher | Wiley |
record_format | marc |
spellingShingle | Conte, Jeffrey M. Landy, Frank J. 1942-2010 Work in the 21st century an introduction to industrial and organizational psychology Organization Research Organizational behavior Psychology, Industrial Twenty-first century Work Industriepsychologie (DE-588)4135097-2 gnd Organisationspsychologie (DE-588)4043786-3 gnd Arbeitspsychologie (DE-588)4002767-3 gnd |
subject_GND | (DE-588)4135097-2 (DE-588)4043786-3 (DE-588)4002767-3 (DE-588)4151278-9 |
title | Work in the 21st century an introduction to industrial and organizational psychology |
title_auth | Work in the 21st century an introduction to industrial and organizational psychology |
title_exact_search | Work in the 21st century an introduction to industrial and organizational psychology |
title_full | Work in the 21st century an introduction to industrial and organizational psychology Jeffrey M. Conte (San Diego State University), Frank J. Landy (Late Professor Emeritus, Penn State University) |
title_fullStr | Work in the 21st century an introduction to industrial and organizational psychology Jeffrey M. Conte (San Diego State University), Frank J. Landy (Late Professor Emeritus, Penn State University) |
title_full_unstemmed | Work in the 21st century an introduction to industrial and organizational psychology Jeffrey M. Conte (San Diego State University), Frank J. Landy (Late Professor Emeritus, Penn State University) |
title_short | Work in the 21st century |
title_sort | work in the 21st century an introduction to industrial and organizational psychology |
title_sub | an introduction to industrial and organizational psychology |
topic | Organization Research Organizational behavior Psychology, Industrial Twenty-first century Work Industriepsychologie (DE-588)4135097-2 gnd Organisationspsychologie (DE-588)4043786-3 gnd Arbeitspsychologie (DE-588)4002767-3 gnd |
topic_facet | Organization Research Organizational behavior Psychology, Industrial Twenty-first century Work Industriepsychologie Organisationspsychologie Arbeitspsychologie Einführung |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030933432&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
work_keys_str_mv | AT contejeffreym workinthe21stcenturyanintroductiontoindustrialandorganizationalpsychology AT landyfrankj workinthe21stcenturyanintroductiontoindustrialandorganizationalpsychology |
Inhaltsverzeichnis
THWS Schweinfurt Zentralbibliothek Lesesaal
Signatur: |
2000 QP 342 C761(6) |
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Exemplar 1 | ausleihbar Verfügbar Bestellen |