Effective complaint management: the business case for customer satisfaction
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cham
Springer
[2019]
|
| Edition: | Second edition |
| Series: | Management for professionals
|
| Subjects: | |
| Online Access: | Inhaltstext http://www.springer.com Inhaltsverzeichnis |
| Physical Description: | ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm |
| ISBN: | 9783319987040 3319987046 |
Staff View
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| id | DE-604.BV045517242 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:20:18Z |
| institution | BVB |
| isbn | 9783319987040 3319987046 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030901596 |
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| owner_facet | DE-945 DE-11 DE-N2 |
| physical | ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for professionals |
| spelling | Stauss, Bernd 1947- Verfasser (DE-588)109330889 aut Complaint management Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel Second edition Cham Springer [2019] © 2019 ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm txt rdacontent n rdamedia nc rdacarrier Management for professionals Reklamation (DE-588)4834499-0 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Reklamation (DE-588)4834499-0 s Beziehungsmanagement (DE-588)4326109-7 s Servicepolitik (DE-588)4234502-9 s DE-604 Seidel, Wolfgang 1964- Verfasser (DE-588)1287279627 aut Erscheint auch als Online-Ausgabe 978-3-319-98705-7 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm Inhaltstext X:MVB http://www.springer.com V:DE-601;B:DE-206 application/pdf http://www.gbv.de/dms/zbw/1038672686.pdf Inhaltsverzeichnis Inhaltsverzeichnis |
| spellingShingle | Stauss, Bernd 1947- Seidel, Wolfgang 1964- Effective complaint management the business case for customer satisfaction Reklamation (DE-588)4834499-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4834499-0 (DE-588)4326109-7 (DE-588)4234502-9 (DE-588)4236865-0 |
| title | Effective complaint management the business case for customer satisfaction |
| title_alt | Complaint management |
| title_auth | Effective complaint management the business case for customer satisfaction |
| title_exact_search | Effective complaint management the business case for customer satisfaction |
| title_full | Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel |
| title_fullStr | Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel |
| title_full_unstemmed | Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel |
| title_short | Effective complaint management |
| title_sort | effective complaint management the business case for customer satisfaction |
| title_sub | the business case for customer satisfaction |
| topic | Reklamation (DE-588)4834499-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Reklamation Beziehungsmanagement Servicepolitik Kundenmanagement |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm http://www.springer.com http://www.gbv.de/dms/zbw/1038672686.pdf |
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