Effective complaint management: the business case for customer satisfaction
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cham
Springer
[2019]
|
| Ausgabe: | Second edition |
| Schriftenreihe: | Management for professionals
|
| Schlagworte: | |
| Online-Zugang: | Inhaltstext http://www.springer.com Inhaltsverzeichnis |
| Beschreibung: | ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm |
| ISBN: | 9783319987040 3319987046 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV045517242 | ||
| 003 | DE-604 | ||
| 005 | 20230428 | ||
| 007 | t | ||
| 008 | 190319s2019 a||| |||| 00||| eng d | ||
| 020 | |a 9783319987040 |c (Festeinband) : EUR 85.59 (DE) |9 978-3-319-98704-0 | ||
| 020 | |a 3319987046 |9 3-319-98704-6 | ||
| 024 | 3 | |a 9783319987040 | |
| 028 | 5 | 2 | |a 86939228 |
| 035 | |a (OCoLC)1090770036 | ||
| 035 | |a (DE-599)DNB1162454121 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 |a DE-11 |a DE-N2 | ||
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Stauss, Bernd |d 1947- |e Verfasser |0 (DE-588)109330889 |4 aut | |
| 240 | 1 | 0 | |a Complaint management |
| 245 | 1 | 0 | |a Effective complaint management |b the business case for customer satisfaction |c Bernd Stauss, Wolfgang Seidel |
| 250 | |a Second edition | ||
| 264 | 1 | |a Cham |b Springer |c [2019] | |
| 264 | 4 | |c © 2019 | |
| 300 | |a ix, 495 Seiten |b Illustrationen, Diagramme |c 23.5 cm x 15.5 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Management for professionals | |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | 1 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 0 | 2 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 0 | 3 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Seidel, Wolfgang |d 1964- |e Verfasser |0 (DE-588)1287279627 |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-3-319-98705-7 |
| 856 | 4 | 2 | |m X:MVB |q text/html |u http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm |3 Inhaltstext |
| 856 | 4 | 2 | |m X:MVB |u http://www.springer.com |
| 856 | 4 | 2 | |m V:DE-601;B:DE-206 |q application/pdf |u http://www.gbv.de/dms/zbw/1038672686.pdf |y Inhaltsverzeichnis |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030901596 | ||
Datensatz im Suchindex
| _version_ | 1804179465729736704 |
|---|---|
| any_adam_object | |
| author | Stauss, Bernd 1947- Seidel, Wolfgang 1964- |
| author_GND | (DE-588)109330889 (DE-588)1287279627 |
| author_facet | Stauss, Bernd 1947- Seidel, Wolfgang 1964- |
| author_role | aut aut |
| author_sort | Stauss, Bernd 1947- |
| author_variant | b s bs w s ws |
| building | Verbundindex |
| bvnumber | BV045517242 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)1090770036 (DE-599)DNB1162454121 |
| discipline | Wirtschaftswissenschaften |
| edition | Second edition |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02123nam a2200517 c 4500</leader><controlfield tag="001">BV045517242</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20230428 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">190319s2019 a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783319987040</subfield><subfield code="c">(Festeinband) : EUR 85.59 (DE)</subfield><subfield code="9">978-3-319-98704-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3319987046</subfield><subfield code="9">3-319-98704-6</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9783319987040</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">86939228</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1090770036</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB1162454121</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield><subfield code="a">DE-11</subfield><subfield code="a">DE-N2</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Stauss, Bernd</subfield><subfield code="d">1947-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)109330889</subfield><subfield code="4">aut</subfield></datafield><datafield tag="240" ind1="1" ind2="0"><subfield code="a">Complaint management</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Effective complaint management</subfield><subfield code="b">the business case for customer satisfaction</subfield><subfield code="c">Bernd Stauss, Wolfgang Seidel</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">Second edition</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cham</subfield><subfield code="b">Springer</subfield><subfield code="c">[2019]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2019</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">ix, 495 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield><subfield code="c">23.5 cm x 15.5 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Management for professionals</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Seidel, Wolfgang</subfield><subfield code="d">1964-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1287279627</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-3-319-98705-7</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">X:MVB</subfield><subfield code="q">text/html</subfield><subfield code="u">http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm</subfield><subfield code="3">Inhaltstext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">X:MVB</subfield><subfield code="u">http://www.springer.com</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">V:DE-601;B:DE-206</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://www.gbv.de/dms/zbw/1038672686.pdf</subfield><subfield code="y">Inhaltsverzeichnis</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-030901596</subfield></datafield></record></collection> |
| id | DE-604.BV045517242 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:20:18Z |
| institution | BVB |
| isbn | 9783319987040 3319987046 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030901596 |
| oclc_num | 1090770036 |
| open_access_boolean | |
| owner | DE-945 DE-11 DE-N2 |
| owner_facet | DE-945 DE-11 DE-N2 |
| physical | ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for professionals |
| spelling | Stauss, Bernd 1947- Verfasser (DE-588)109330889 aut Complaint management Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel Second edition Cham Springer [2019] © 2019 ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm txt rdacontent n rdamedia nc rdacarrier Management for professionals Reklamation (DE-588)4834499-0 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Reklamation (DE-588)4834499-0 s Beziehungsmanagement (DE-588)4326109-7 s Servicepolitik (DE-588)4234502-9 s DE-604 Seidel, Wolfgang 1964- Verfasser (DE-588)1287279627 aut Erscheint auch als Online-Ausgabe 978-3-319-98705-7 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm Inhaltstext X:MVB http://www.springer.com V:DE-601;B:DE-206 application/pdf http://www.gbv.de/dms/zbw/1038672686.pdf Inhaltsverzeichnis Inhaltsverzeichnis |
| spellingShingle | Stauss, Bernd 1947- Seidel, Wolfgang 1964- Effective complaint management the business case for customer satisfaction Reklamation (DE-588)4834499-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4834499-0 (DE-588)4326109-7 (DE-588)4234502-9 (DE-588)4236865-0 |
| title | Effective complaint management the business case for customer satisfaction |
| title_alt | Complaint management |
| title_auth | Effective complaint management the business case for customer satisfaction |
| title_exact_search | Effective complaint management the business case for customer satisfaction |
| title_full | Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel |
| title_fullStr | Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel |
| title_full_unstemmed | Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel |
| title_short | Effective complaint management |
| title_sort | effective complaint management the business case for customer satisfaction |
| title_sub | the business case for customer satisfaction |
| topic | Reklamation (DE-588)4834499-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Reklamation Beziehungsmanagement Servicepolitik Kundenmanagement |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm http://www.springer.com http://www.gbv.de/dms/zbw/1038672686.pdf |
| work_keys_str_mv | AT staussbernd complaintmanagement AT seidelwolfgang complaintmanagement AT staussbernd effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction AT seidelwolfgang effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction |