Digital business analysis:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cham
Springer
[2019]
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xvii, 429 Seiten Illustrationen, Diagramme (teilweise farbig) |
| ISBN: | 9783030057183 |
Internformat
MARC
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| 003 | DE-604 | ||
| 005 | 20221017 | ||
| 007 | t | ||
| 008 | 190311s2019 a||| |||| 00||| eng d | ||
| 020 | |a 9783030057183 |c hbk |9 978-3-030-05718-3 | ||
| 035 | |a (OCoLC)1096364006 | ||
| 035 | |a (DE-599)BVBBV045505314 | ||
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| 100 | 1 | |a Milani, Fredrik |e Verfasser |0 (DE-588)117995646X |4 aut | |
| 245 | 1 | 0 | |a Digital business analysis |c Fredrik Milani |
| 264 | 1 | |a Cham |b Springer |c [2019] | |
| 264 | 4 | |c © 2019 | |
| 300 | |a xvii, 429 Seiten |b Illustrationen, Diagramme (teilweise farbig) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Computer Appl. in Administrative Data Processing | |
| 650 | 4 | |a IT in Business | |
| 650 | 4 | |a Information Systems Applications (incl. Internet) | |
| 650 | 4 | |a Management | |
| 650 | 4 | |a Information systems | |
| 650 | 4 | |a Information technology | |
| 650 | 4 | |a Management | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-3-030-05719-0 |
| 856 | 4 | 2 | |m Digitalisierung UB Regensburg - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030889923&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030889923 | ||
Datensatz im Suchindex
| _version_ | 1804179444033650688 |
|---|---|
| adam_text | Contents
1 Introduction to Business Analysis................................. 1
1.1 Origins of Business Analysis................................. 2
1.2 What is Business Analysis?................................... 3
1.2.1 The Business Analysis Core Concept Model............. 4
1.2.2 The Business Analysis Body of Knowledge.............. 6
1.2.3 The Business Analysis Process........................ 7
1.2.4 Activities of the Business Analysis Process.......... 8
1.2.5 Business Analysis Process and Knowledge Areas .... 11
1.2.6 Types of Business Analysis Projects................. 12
1.3 Business Analysis in the Digital Era........................ 13
1.3.1 Digitalization...................................... 13
1.3.2 The Digital Business Analyst........................ 17
1.4 Development of Business Analysis............................ 18
1.5 The Business Analyst........................................ 20
1.5.1 The Role of a Business Analyst...................... 20
1.5.2 The Competencies of a Business Analyst.............. 23
1.5.3 Business Knowledge.................................. 26
1.5.4 Tools, Technology, and Adaptability................. 28
2 External Business Context......................................... 31
2.1 Business Strategy........................................... 32
2.1.1 The Evolution of Business Strategy.................. 33
2.2 Business Context............................................ 34
2.3 External Context Analysis................................... 36
2.3.1 PEST Analysis....................................... 37
2.3.2 Porter’s Five Forces Analysis....................... 39
2.3.3 The Five Forces Framework in the Digital Age...... 43
2.3.4 Industry Report and Industry Trends................. 44
XI
Contents
xii
3 Internal Business Context......................................... 47
3.1 Organizational Strategy................................... 48
3.1.1 Business Model Analysis........................... 48
3.1.2 Digital Enablers and Influencers of Business
Model Canvas....................................... 59
3.2 Business Capabilities..................................... 64
3.2.1 Capability Map.................................... 65
3.2.2 Digital Capabilities.............................. 70
3.3 Stakeholders.............................................. 71
3.4 Organizational Culture and Structure...................... 72
3.4.1 Organizational Culture............................ 72
3.4.2 Organizational Structure.......................... 73
3.5 SWOT Analysis............................................. 75
4 Strategic Business Analysis and Monitoring ....................... 79
4.1 Essence of Portfolio Management.............................. 80
4.2 Portfolio Management Process.............................. 81
4.3 Plan Business Analysis Governance............................ 84
4.3.1 Decisions............................................ 84
4.3.2 Managing Changes and Prioritization.................. 85
4.3.3 The Approval Plan................................... 86
4.3.4 Example of Governance Policy of a Company......... 87
4.4 Identify Business Analysis Performance Improvements.......... 88
4.4.1 Need for Measures................................. 88
4.4.2 Developing Measures.................................. 89
4.4.3 Analyze the Performance............................ 91
5 Elicitation and Collaboration..................................... 93
5.1 Prepare Elicitation................................... 94
5.2 Conduct Elicitation....................................... 96
5.2.1 Document Analysis.................................... 97
5.2.2 Interviews........................................... 98
5.2.3 Workshops.......................................... 101
5.3 Confirm Results............................................. 104
5.4 Communicate Information..................................... 105
5.5 Managing Stakeholder Collaboration......................... 106
5.6 Elicitation and Collaboration with Digital Tools............ 106
6 Business Analysis Plan............................................ Ill
6.1 Plan Business Analysis Approach............................. 112
6.1.1 Background.......................................... 113
6.1.2 Objective .......................................... 114
6.1.3 Needs............................................... 114
6.1.4 Scope.............................................. 115
Contents
xiii
6.L5 Approach............................................ 115
6.1.6 Activities.......................................... 118
6.L7 Complexity and Risk................................. 121
6.1.8 Approval............................................ 121
6.2 Example: Mapping and Solution for Contracts Processing .... 123
7 Plan Stakeholder Engagement....................................... 127
7.1 Identify Stakeholders....................................... 128
7.1.1 Stakeholder Wheel................................... 129
7.2 Stakeholder Analysis........................................ 132
7.2.1 Attitudes........................................... 132
7.2.2 Authority and Power................................. 133
7.3 Stakeholder Management...................................... 138
7.3.1 Communication Plan ................................. 138
7.3.2 Managing Stakeholder Collaboration.................. 140
8 Business Needs, Scope, and Products............................... 143
8.1 Business Needs.............................................. 145
8.1.1 Identifying Business Needs.......................... 146
8.1.2 Solution Based Analysis of Business Need............ 147
8.1.3 Digital Goals....................................... 149
8.2 Scope Definition............................................ 150
8.2.1 CATWOE.............................................. 154
8.3 Products and Services....................................... 155
8.3.1 Value Proposition as a Package...................... 155
8.3.2 Value Proposition in the Digital Era................ 157
8.3.3 Persona Analysis.................................... 158
9 Business Processes................................................ 165
9.1 Business Process Management (BPM)........................... 166
9.1.1 Process Architecture................................ 167
9.1.2 Process Enumeration................................. 168
9.1.3 Core, Support and Management Processes.............. 169
9.1.4 Business Process Hierarchy.......................... 169
9.2 Value Creation Process...................................... 171
9.2.1 The Value Chain..................................... 171
9.2.2 CRISP-DM and Data Value Chain....................... 173
9.2.3 SEPOC............................................... 176
9.2.4 Value Stream........................................ 177
9.3 Modeling Business Processes................................. 177
9.3.1 Modeling the Main Business Process.................. 177
9.3.2 BPMN (Business Process Modeling Notation)......... 182
9.3.3 Modeling Business Processes......................... 182
XIV
Contents
10 Metrics.............................................................. 189
10.1 Developing a Business Metric............................... 190
10.1.1 A Metric in Context................................ 190
10.1.2 Using Defined Metrics................................ 191
10.1.3 Identifying and Developing a Metric................ 191
10.2 Key Performance Indicator (KPI)............................ 193
10.3 Good Metrics............................................... 193
10.4 Examples of Metrics.......................................... 194
10.4.1 Business Process Metrics........................... 195
10.4.2 IT Metrics......................................... 195
10.5 Benchmarking................................................. 196
11 Data and Information Systems......................................... 199
11.1 Data Perspective............................................. 199
11.1.1 Data Dictionary...................................... 200
11.1.2 Data Modeling........................................ 202
11.1.3 Entity Relationship Diagram.......................... 203
11.1.4 Data Flow Diagram.................................... 207
11.2 IT Maps..................................................... 210
11.2.1 System Interface Map............................... 211
11.2.2 Interface Map for One System......................... 212
11.2.3 IT System Function/Interface Map..................... 215
11.3 Modeling Digital Aspects . ................................ 215
11.4 Business and Enterprise Architecture....................... 218
11.5 Digital Process Architecture, Digital Enterprise
and Business Architecture.................................. 220
11.6 Summary.................................................... 222
12 Problem Analysis................................................... 223
12.1 Overall Problem Analysis Process............................. 224
12.1.1 Problem Definition................................... 225
12.1.2 Data Collection...................................... 225
12.1.3 Cause Identification ................................ 226
12.2 Data and Analytics in Problem Analysis...................... 234
13 Future State Analysis............................................. 237
13.1 Business Goals and Objectives.............................. 240
13.2 Scope of the Solution Space................................ 243
13.3 Constraints................................................. 244
13.4 Roadmap for Digital Transformation.......................... 246
13.5 Assess Risk................................................ 249
13.5.1 Risk Analysis....................................... 249
13.5.2 Risk Analysis Process............................... 249
13.5.3 Risk Analysis Documentation.......................... 250
Contents
xv
14 Change Strategy................................................... 251
14.1 Gap Analysis................................................. 252
14.2 Alternative Solutions........................................ 253
14.3 Potential Value.............................................. 255
14.3.1 Cost Estimation...................................... 255
14.3.2 Benefit Analysis..................................... 257
14.4 Business Case Analysis....................................... 260
14.5 The Example of Personalized Mutual Funds..................... 263
14.6 Total Cost of Ownership (TCO)................................ 267
14.7 Readiness for New Solution................................... 267
14.8 Implementation Strategy...................................... 269
14.8.1 Solution Scope....................................... 271
14.8.2 Selecting a Solution................................. 272
14.8.3 Feasibility Study (Business Requirement
Document)............................................ 272
15 Design Solution.................................................... 275
15.1 Specify and Model Requirements............................... 277
15.1.1 Choosing Models...................................... 278
15.1.2 Model and Analyze Requirements....................... 279
15.2 Business Rule Analysis....................................... 290
15.2.1 Identifying Business Rules........................... 291
15.2.2 Working with Business Rules.......................... 292
15.2.3 Definitional and Behavioral Business Rules........... 293
15.3 Decision Modeling............................................ 293
15.4 Verify and Validate Requirements............................. 297
15.4.1 Verify Requirements.................................. 298
15.4.2 Validate Requirements................................ 300
15.5 Business Value............................................... 300
15.5.1 Stakeholder Needs.................................... 301
15.5.2 Benefit Network Analysis............................. 301
15.6 Design of Digital Solution................................... 304
15.6.1 Surveys.............................................. 305
15.6.2 A/B Testing.......................................... 305
15.6.3 Prototypes........................................... 307
15.7 Non-functional Requirements.................................. 308
15.8 Define Design Options and Recommend Solution................. 309
16 Requirement Elicitation Using Business Process Models............. 311
16.1 Elicitation Process.......................................... 311
16.1.1 Step 1 — Determine Relevant Activities............... 312
16.1.2 Step 2 - Identify Relevancy of Activity.............. 314
16.1.3 Step 3 - Elicitation of Goal......................... 314
16.1.4 Step 4 - Elicitation of Actor........................ 315
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16.1.5 Step 5 - Elicitation of Trigger........
16.1.6 Step 6 - Elicitation of Operational Steps .
16.1.7 Step 7 - Elicitation of Alternative Paths .
16.1.8 Step 8 - Elicitation of Failure Conditions
and Failure Management.................
16.2 Example of Check and Update Order Confirmation
16.3 Robotic Process Automation.....................
Vendor Assessment.....................................
17.1 Vendor Assessment Process......................
17.1.1 Need and Scope.........................
17.1.2 Vendor Selection.......................
17.1.3 Request for Proposal...................
17.1.4 Evaluation.............................
17.1.5 Vendor Assessment......................
17.2 SaaS - Software as a Service...................
Deliver Solution .....................................
18.1 Predictive Versus Adaptive Approach............
18.1.1 Predictive Approach....................
18.1.2 Spiral Model...........................
18.1.3 Agile Approach.........................
18.1.4 Selecting an Approach..................
18.2 The Role of a Business Analyst in the Delivery
of a Solution..................................
18.2.1 Predictive Approach....................
18.2.2 Business Analyst in Agile Methods......
18.3 The Agile Mindset..............................
18.4 Impact Mapping.................................
18.5 Minimum Viable Product.......................
18.6 Backlog Management.............................
18.7 Kano Analysis..................................
18.8 User Stories...................................
18.9 Continuous Learning............................
18.10 Data Driven Product Lifecycle Management.......
18.11 Role of a Business Analyst.....................
Evaluate Solution.....................................
19.1 Measure and Analyze Solution Performance.......
19.2 Assess Solution and Enterprise Limitations.....
19.3 Continuous Monitoring..........................
19.4 Evaluate Digital Solution......................
Contents xvii
20 Guiding Principles for Business Analysts............................. 363
20.1 New System Versus New Structure.............................. 364
20.2 Principle 1 - Consider the Entire Life Cycle................. 367
20.2.1 Considering the Entire Business Analysis Process . . . 367
20.2.2 Considering the Entire Process................ 369
20.2.3 Considering the Entire Project (After Life).......... 370
20.3 Principle 2 - Seeking Root Causes and Not Symptoms........... 371
20.4 Principle 3 - Creative Solutions............................. 373
20.5 Principle 4 — Improve the Business, Not Only the
IT Systems................................................... 374
20.6 Principle 5 — Customer Perspective........................... 376
20.7 Principle 6 — Feasibility, Not Perfection.................... 377
20.8 Principle 7 - Mediation...................................... 379
20.9 Summary...................................................... 380
20.10 Reflective Learning.......................................... 381
21 Case Exercises....................................................... 387
21.1 Merging IT at CusCo.......................................... 387
21.2 Reducing Disruptions......................................... 392
21.3 Getting the Groove Back at FunCo Amusement Park.............. 397
21.4 Digitalizing Development Booklet at ConsultCo................ 401
21.5 Online Confirmations......................................... 404
21.6 RetailCo Going Digital....................................... 408
21.7 In-House or SaaS............................................. 410
Bibliography.............................................................. 419
Index..................................................................... 427
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| id | DE-604.BV045505314 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:19:57Z |
| institution | BVB |
| isbn | 9783030057183 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030889923 |
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| owner | DE-355 DE-BY-UBR DE-11 |
| owner_facet | DE-355 DE-BY-UBR DE-11 |
| physical | xvii, 429 Seiten Illustrationen, Diagramme (teilweise farbig) |
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| spelling | Milani, Fredrik Verfasser (DE-588)117995646X aut Digital business analysis Fredrik Milani Cham Springer [2019] © 2019 xvii, 429 Seiten Illustrationen, Diagramme (teilweise farbig) txt rdacontent n rdamedia nc rdacarrier Computer Appl. in Administrative Data Processing IT in Business Information Systems Applications (incl. Internet) Management Information systems Information technology Erscheint auch als Online-Ausgabe 978-3-030-05719-0 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030889923&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Milani, Fredrik Digital business analysis Computer Appl. in Administrative Data Processing IT in Business Information Systems Applications (incl. Internet) Management Information systems Information technology |
| title | Digital business analysis |
| title_auth | Digital business analysis |
| title_exact_search | Digital business analysis |
| title_full | Digital business analysis Fredrik Milani |
| title_fullStr | Digital business analysis Fredrik Milani |
| title_full_unstemmed | Digital business analysis Fredrik Milani |
| title_short | Digital business analysis |
| title_sort | digital business analysis |
| topic | Computer Appl. in Administrative Data Processing IT in Business Information Systems Applications (incl. Internet) Management Information systems Information technology |
| topic_facet | Computer Appl. in Administrative Data Processing IT in Business Information Systems Applications (incl. Internet) Management Information systems Information technology |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030889923&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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