Effective Complaint Management: The Business Case for Customer Satisfaction
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| Vorheriger Titel: | Stauss, Bernd Complaint management : the heart of CRM |
|---|---|
| Hauptverfasser: | , |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cham
Springer
[2019]
|
| Ausgabe: | Second edition |
| Schriftenreihe: | Management for Professionals
|
| Schlagworte: | |
| Online-Zugang: | BTU01 FAB01 FAW01 FHA01 FHD01 FHI01 FHM01 FHN01 FHO01 FHR01 FKE01 FLA01 FNU01 FRO01 FWS01 FWS02 HTW01 HWR01 TUM01 UBG01 UBR01 UBT01 UBW01 UBY01 UEI01 UPA01 Volltext |
| Beschreibung: | Originally published in English with the title ‘Complaint Management: The Heart of CRM’, Thompson Learning (Cengage), 2004 |
| Beschreibung: | 1 Online-Ressource (IX, 495 Seiten) 223 Illustrationen, 203 Illustrationen (farbig) |
| ISBN: | 9783319987057 |
| DOI: | 10.1007/978-3-319-98705-7 |
Internformat
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Datensatz im Suchindex
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| author | Stauss, Bernd 1947- Seidel, Wolfgang 1964- |
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| author_facet | Stauss, Bernd 1947- Seidel, Wolfgang 1964- |
| author_role | aut aut |
| author_sort | Stauss, Bernd 1947- |
| author_variant | b s bs w s ws |
| building | Verbundindex |
| bvnumber | BV045448901 |
| classification_rvk | QP 620 |
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| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-3-319-98705-7 |
| edition | Second edition |
| format | Electronic eBook |
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| id | DE-604.BV045448901 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-01T14:05:33Z |
| institution | BVB |
| isbn | 9783319987057 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030834329 |
| oclc_num | 1085407441 |
| open_access_boolean | |
| owner | DE-860 DE-91 DE-BY-TUM DE-83 DE-1046 DE-1043 DE-Aug4 DE-898 DE-BY-UBR DE-861 DE-188 DE-523 DE-1049 DE-859 DE-473 DE-BY-UBG DE-863 DE-BY-FWS DE-20 DE-1051 DE-862 DE-BY-FWS DE-92 DE-824 DE-2070s DE-M347 DE-573 DE-703 DE-706 DE-739 DE-634 DE-1050 DE-355 DE-BY-UBR |
| owner_facet | DE-860 DE-91 DE-BY-TUM DE-83 DE-1046 DE-1043 DE-Aug4 DE-898 DE-BY-UBR DE-861 DE-188 DE-523 DE-1049 DE-859 DE-473 DE-BY-UBG DE-863 DE-BY-FWS DE-20 DE-1051 DE-862 DE-BY-FWS DE-92 DE-824 DE-2070s DE-M347 DE-573 DE-703 DE-706 DE-739 DE-634 DE-1050 DE-355 DE-BY-UBR |
| physical | 1 Online-Ressource (IX, 495 Seiten) 223 Illustrationen, 203 Illustrationen (farbig) |
| psigel | ZDB-2-BUM ZDB-30-PQE ZDB-2-BUM_2019 ZDB-30-PQE FHD01_PQE_Kauf |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for Professionals |
| spellingShingle | Stauss, Bernd 1947- Seidel, Wolfgang 1964- Effective Complaint Management The Business Case for Customer Satisfaction Customer Relationship Management Call Center/Customer Service Business Strategy/Leadership Customer relations-Management Call centers Leadership Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4236865-0 (DE-588)4234502-9 (DE-588)4834499-0 |
| title | Effective Complaint Management The Business Case for Customer Satisfaction |
| title_alt | Complaint management: the heart of CRM |
| title_auth | Effective Complaint Management The Business Case for Customer Satisfaction |
| title_exact_search | Effective Complaint Management The Business Case for Customer Satisfaction |
| title_full | Effective Complaint Management The Business Case for Customer Satisfaction Bernd Stauss, Wolfgang Seidel |
| title_fullStr | Effective Complaint Management The Business Case for Customer Satisfaction Bernd Stauss, Wolfgang Seidel |
| title_full_unstemmed | Effective Complaint Management The Business Case for Customer Satisfaction Bernd Stauss, Wolfgang Seidel |
| title_old | Stauss, Bernd Complaint management : the heart of CRM |
| title_short | Effective Complaint Management |
| title_sort | effective complaint management the business case for customer satisfaction |
| title_sub | The Business Case for Customer Satisfaction |
| topic | Customer Relationship Management Call Center/Customer Service Business Strategy/Leadership Customer relations-Management Call centers Leadership Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd |
| topic_facet | Customer Relationship Management Call Center/Customer Service Business Strategy/Leadership Customer relations-Management Call centers Leadership Beziehungsmanagement Kundenmanagement Servicepolitik Reklamation |
| url | https://doi.org/10.1007/978-3-319-98705-7 |
| work_keys_str_mv | AT staussbernd complaintmanagementtheheartofcrm AT seidelwolfgang complaintmanagementtheheartofcrm AT staussbernd effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction AT seidelwolfgang effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction |