Technology mediated service encounters:
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam ; Philadelphia
John Benjamins Publishing Company
2019
|
| Schriftenreihe: | Pragmatics & beyond new series
Volume 300 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VI, 247 Seiten Diagramme |
| ISBN: | 9789027202123 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Table of contents Acknowledgements VII List of tables IX List of figures XI An introduction to technology mediated service encounters Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la 0 Hernández-López 1 Section I. Social services CHAPTER 1 Language discordance and technological facilitation in health care service encounters: A contrastive experiment July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh 17 CHAPTER 2 Context and pragmatic meaning in telephone interpreting Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez 45 Section II. Call centres CHAPTER 3 Managing verbal and embodied conduct in telephone-mediated service encounters David Matthew Edmonds and Ann Weatherall 71 CHAPTER 4 Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters Anna Kristina Hultgren 97 CHAPTER 5 Navigating commercial constraints in a service call Rosina Márquez Reiter 121
vi Technology Mediated Service Encounters CHAPTER 6 Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices Gerrard Mugford 145 Section III. E-service encounters CHAPTER 7 Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre Ecuador Maria Elena Placencia chapter 173 8 Intensification in online consumer reviews: Insights from Chinese Wei Ren 199 CHAPTER 9 Relational practices on commercial Facebook wall interactions Patricia Bou-Franch 223 Index 245
|
| any_adam_object | 1 |
| author2 | Garcés-Conejos Blitvich, Pilar Fernández Ammann, Eva Maria 1982- Hernández López, María de la O |
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| author_facet | Garcés-Conejos Blitvich, Pilar Fernández Ammann, Eva Maria 1982- Hernández López, María de la O |
| building | Verbundindex |
| bvnumber | BV045440838 |
| classification_rvk | ER 930 |
| ctrlnum | (OCoLC)1090111595 (DE-599)BVBBV045440838 |
| discipline | Sprachwissenschaft Literaturwissenschaft |
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| spelling | Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López Amsterdam ; Philadelphia John Benjamins Publishing Company 2019 VI, 247 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Pragmatics & beyond new series Volume 300 Callcenter (DE-588)4456666-9 gnd rswk-swf Mehrsprachigkeit (DE-588)4038403-2 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Business communication Intercultural communication Customer relations Communication in marketing (DE-588)4143413-4 Aufsatzsammlung gnd-content Callcenter (DE-588)4456666-9 s Kundendienst (DE-588)4135134-4 s Mehrsprachigkeit (DE-588)4038403-2 s Electronic Commerce (DE-588)4592128-3 s Outsourcing (DE-588)4127582-2 s DE-604 Garcés-Conejos Blitvich, Pilar (DE-588)132166070 edt Fernández Ammann, Eva Maria 1982- (DE-588)1068279869 edt Hernández López, María de la O (DE-588)1074890159 edt Erscheint auch als Online-Ausgabe, E-Book 978-90-272-6299-8 Pragmatics & beyond new series Volume 300 (DE-604)BV002551261 300 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030826353&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Technology mediated service encounters |
| title_auth | Technology mediated service encounters |
| title_exact_search | Technology mediated service encounters |
| title_full | Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López |
| title_fullStr | Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López |
| title_full_unstemmed | Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López |
| title_short | Technology mediated service encounters |
| title_sort | technology mediated service encounters |
| topic | Callcenter (DE-588)4456666-9 gnd Mehrsprachigkeit (DE-588)4038403-2 gnd Electronic Commerce (DE-588)4592128-3 gnd Outsourcing (DE-588)4127582-2 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Callcenter Mehrsprachigkeit Electronic Commerce Outsourcing Kundendienst Aufsatzsammlung |
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