Effective client management in professional services: how to build successful client relationships
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Farnham, Surrey, England
Gower Publishing Limited
[2014]
|
| Schlagworte: | |
| Online-Zugang: | FLA01 |
| Beschreibung: | Print version record |
| Beschreibung: | 1 online resource |
| ISBN: | 9781409437901 1409437906 9781472407986 1472407989 9781317145639 1317145631 1409437892 9781409437895 |
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| 505 | 8 | |a This book introduces the client management model to enable firms to assess their level of client orientation and relationship development. It also features the client management index which enables firms to benchmark their result against their peers. This book provides a comprehensive, pragmatic guide to the client relationship journey, from identifying potential clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which clients are likely to be the most lucrative and thus provide the desired financial returns. This resource also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a client management profile. -- | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Professions / Marketing |2 fast | |
| 650 | 7 | |a Service industries / Marketing |2 fast | |
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Datensatz im Suchindex
| _version_ | 1804179190246801408 |
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| any_adam_object | |
| author | Berkovi, Jack |
| author_facet | Berkovi, Jack |
| author_role | aut |
| author_sort | Berkovi, Jack |
| author_variant | j b jb |
| building | Verbundindex |
| bvnumber | BV045358741 |
| classification_rvk | QP 620 |
| collection | ZDB-4-EBU |
| contents | This book introduces the client management model to enable firms to assess their level of client orientation and relationship development. It also features the client management index which enables firms to benchmark their result against their peers. This book provides a comprehensive, pragmatic guide to the client relationship journey, from identifying potential clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which clients are likely to be the most lucrative and thus provide the desired financial returns. This resource also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a client management profile. -- |
| ctrlnum | (ZDB-4-EBU)ocn915729047 (OCoLC)915729047 (DE-599)BVBBV045358741 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV045358741 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:15:55Z |
| institution | BVB |
| isbn | 9781409437901 1409437906 9781472407986 1472407989 9781317145639 1317145631 1409437892 9781409437895 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030745332 |
| oclc_num | 915729047 |
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| publishDate | 2014 |
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| publisher | Gower Publishing Limited |
| record_format | marc |
| spelling | Berkovi, Jack Verfasser aut Effective client management in professional services how to build successful client relationships Jack Berkovi Farnham, Surrey, England Gower Publishing Limited [2014] 2014 1 online resource txt rdacontent c rdamedia cr rdacarrier Print version record This book introduces the client management model to enable firms to assess their level of client orientation and relationship development. It also features the client management index which enables firms to benchmark their result against their peers. This book provides a comprehensive, pragmatic guide to the client relationship journey, from identifying potential clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which clients are likely to be the most lucrative and thus provide the desired financial returns. This resource also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a client management profile. -- BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services fast Professions / Marketing fast Service industries / Marketing fast Customer services Service industries Marketing Professions Marketing Dienstleistung (DE-588)4012178-1 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenbindung (DE-588)4384508-3 s Dienstleistung (DE-588)4012178-1 s 1\p DE-604 Erscheint auch als Druck-Ausgabe Berkovi, Jack Effective client management in professional services Farnham, Surrey ; Burlington, VT : Gower, [2014] 9781409437895 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Berkovi, Jack Effective client management in professional services how to build successful client relationships This book introduces the client management model to enable firms to assess their level of client orientation and relationship development. It also features the client management index which enables firms to benchmark their result against their peers. This book provides a comprehensive, pragmatic guide to the client relationship journey, from identifying potential clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which clients are likely to be the most lucrative and thus provide the desired financial returns. This resource also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a client management profile. -- BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services fast Professions / Marketing fast Service industries / Marketing fast Customer services Service industries Marketing Professions Marketing Dienstleistung (DE-588)4012178-1 gnd Kundenbindung (DE-588)4384508-3 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4384508-3 |
| title | Effective client management in professional services how to build successful client relationships |
| title_auth | Effective client management in professional services how to build successful client relationships |
| title_exact_search | Effective client management in professional services how to build successful client relationships |
| title_full | Effective client management in professional services how to build successful client relationships Jack Berkovi |
| title_fullStr | Effective client management in professional services how to build successful client relationships Jack Berkovi |
| title_full_unstemmed | Effective client management in professional services how to build successful client relationships Jack Berkovi |
| title_short | Effective client management in professional services |
| title_sort | effective client management in professional services how to build successful client relationships |
| title_sub | how to build successful client relationships |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services fast Professions / Marketing fast Service industries / Marketing fast Customer services Service industries Marketing Professions Marketing Dienstleistung (DE-588)4012178-1 gnd Kundenbindung (DE-588)4384508-3 gnd |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer services Professions / Marketing Service industries / Marketing Customer services Service industries Marketing Professions Marketing Dienstleistung Kundenbindung |
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