Esposito, A. (2013). Ten steps to ITSM success: A practitioner's guide to enterprise IT transformation. IT Governance Publishing.
Chicago-Zitierstil (17. Ausg.)Esposito, Angelo. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. Ely, Cambridgeshire: IT Governance Publishing, 2013.
MLA-Zitierstil (9. Ausg.)Esposito, Angelo. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. IT Governance Publishing, 2013.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.