Thejendra BS. (2014). Practical IT service management: A concise guide for busy executives = Practical information technology service management (2nd ed.). IT Governance Pub.
Chicago-Zitierstil (17. Ausg.)Thejendra BS. Practical IT Service Management: A Concise Guide for Busy Executives = Practical Information Technology Service Management. 2nd ed. Ely, Cambridgeshire, U.K: IT Governance Pub, 2014.
MLA-Zitierstil (9. Ausg.)Thejendra BS. Practical IT Service Management: A Concise Guide for Busy Executives = Practical Information Technology Service Management. 2nd ed. IT Governance Pub, 2014.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.