Implementing service quality based on ISO/IEC 20000: a management guide
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely
IT Governance Pub.
2011
|
| Schlagworte: | |
| Beschreibung: | Print version record |
| Beschreibung: | 1 online resource (102 pages) |
| ISBN: | 9781849281935 1849281939 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV045349232 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 181210s2011 |||| o||u| ||||||eng d | ||
| 020 | |a 9781849281935 |9 978-1-84928-193-5 | ||
| 020 | |a 1849281939 |9 1-84928-193-9 | ||
| 035 | |a (ZDB-4-ITC)ocn726735456 | ||
| 035 | |a (OCoLC)726735456 | ||
| 035 | |a (DE-599)BVBBV045349232 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 004.068 | |
| 100 | 1 | |a Kunas, Michael |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Implementing service quality based on ISO/IEC 20000 |b a management guide |
| 264 | 1 | |a Ely |b IT Governance Pub. |c 2011 | |
| 300 | |a 1 online resource (102 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Print version record | ||
| 505 | 8 | |a This step-by-step management guide will benefit all who have a role in the ISO/IEC 20000 implementation and certification process. Written for companies of any size in any location | |
| 650 | 7 | |a COMPUTERS / Computer Literacy |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Computer Science |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Data Processing |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Hardware / General |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Information Technology |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Machine Theory |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Reference |2 bisacsh | |
| 650 | 7 | |a Information technology / Management / Standards |2 fast | |
| 650 | 4 | |a Information technology |x Management |x Standards |a Computer service industry |x Management |x Standards | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Kunas, Michael |t Implementing Service Quality based on ISO/IEC 20000 : A Management Guide |d Ely : IT Governance Publishing, 2011 |z 9781849281928 |
| 912 | |a ZDB-4-ITC | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-030735884 | ||
Datensatz im Suchindex
| _version_ | 1804179172996677632 |
|---|---|
| any_adam_object | |
| author | Kunas, Michael |
| author_facet | Kunas, Michael |
| author_role | aut |
| author_sort | Kunas, Michael |
| author_variant | m k mk |
| building | Verbundindex |
| bvnumber | BV045349232 |
| collection | ZDB-4-ITC |
| contents | This step-by-step management guide will benefit all who have a role in the ISO/IEC 20000 implementation and certification process. Written for companies of any size in any location |
| ctrlnum | (ZDB-4-ITC)ocn726735456 (OCoLC)726735456 (DE-599)BVBBV045349232 |
| dewey-full | 004.068 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004.068 |
| dewey-search | 004.068 |
| dewey-sort | 14.068 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01841nmm a2200433zc 4500</leader><controlfield tag="001">BV045349232</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">181210s2011 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781849281935</subfield><subfield code="9">978-1-84928-193-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1849281939</subfield><subfield code="9">1-84928-193-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-4-ITC)ocn726735456</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)726735456</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV045349232</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">004.068</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Kunas, Michael</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Implementing service quality based on ISO/IEC 20000</subfield><subfield code="b">a management guide</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Ely</subfield><subfield code="b">IT Governance Pub.</subfield><subfield code="c">2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (102 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Print version record</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">This step-by-step management guide will benefit all who have a role in the ISO/IEC 20000 implementation and certification process. Written for companies of any size in any location</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS / Computer Literacy</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS / Computer Science</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS / Data Processing</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS / Hardware / General</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS / Information Technology</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS / Machine Theory</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS / Reference</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Information technology / Management / Standards</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information technology</subfield><subfield code="x">Management</subfield><subfield code="x">Standards</subfield><subfield code="a">Computer service industry</subfield><subfield code="x">Management</subfield><subfield code="x">Standards</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="a">Kunas, Michael</subfield><subfield code="t">Implementing Service Quality based on ISO/IEC 20000 : A Management Guide</subfield><subfield code="d">Ely : IT Governance Publishing, 2011</subfield><subfield code="z">9781849281928</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-ITC</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-030735884</subfield></datafield></record></collection> |
| id | DE-604.BV045349232 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:15:39Z |
| institution | BVB |
| isbn | 9781849281935 1849281939 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030735884 |
| oclc_num | 726735456 |
| open_access_boolean | |
| physical | 1 online resource (102 pages) |
| psigel | ZDB-4-ITC |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | IT Governance Pub. |
| record_format | marc |
| spelling | Kunas, Michael Verfasser aut Implementing service quality based on ISO/IEC 20000 a management guide Ely IT Governance Pub. 2011 1 online resource (102 pages) txt rdacontent c rdamedia cr rdacarrier Print version record This step-by-step management guide will benefit all who have a role in the ISO/IEC 20000 implementation and certification process. Written for companies of any size in any location COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management / Standards fast Information technology Management Standards Computer service industry Management Standards Erscheint auch als Druck-Ausgabe Kunas, Michael Implementing Service Quality based on ISO/IEC 20000 : A Management Guide Ely : IT Governance Publishing, 2011 9781849281928 |
| spellingShingle | Kunas, Michael Implementing service quality based on ISO/IEC 20000 a management guide This step-by-step management guide will benefit all who have a role in the ISO/IEC 20000 implementation and certification process. Written for companies of any size in any location COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management / Standards fast Information technology Management Standards Computer service industry Management Standards |
| title | Implementing service quality based on ISO/IEC 20000 a management guide |
| title_auth | Implementing service quality based on ISO/IEC 20000 a management guide |
| title_exact_search | Implementing service quality based on ISO/IEC 20000 a management guide |
| title_full | Implementing service quality based on ISO/IEC 20000 a management guide |
| title_fullStr | Implementing service quality based on ISO/IEC 20000 a management guide |
| title_full_unstemmed | Implementing service quality based on ISO/IEC 20000 a management guide |
| title_short | Implementing service quality based on ISO/IEC 20000 |
| title_sort | implementing service quality based on iso iec 20000 a management guide |
| title_sub | a management guide |
| topic | COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management / Standards fast Information technology Management Standards Computer service industry Management Standards |
| topic_facet | COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference Information technology / Management / Standards Information technology Management Standards Computer service industry Management Standards |
| work_keys_str_mv | AT kunasmichael implementingservicequalitybasedonisoiec20000amanagementguide |