APA (7th ed.) Citation

Ptacek, R. (2011). Pursuing perfect service: Using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries. MCS Media.

Chicago Style (17th ed.) Citation

Ptacek, Rob. Pursuing Perfect Service: Using a Practical Approach to Lea[r]n Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries. Chelsea, MI: MCS Media, 2011.

MLA (9th ed.) Citation

Ptacek, Rob. Pursuing Perfect Service: Using a Practical Approach to Lea[r]n Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries. MCS Media, 2011.