Positive emotions foster the co-creation of mutual value in services : four positively deviant performances / Merja Fischer -- Increasing energy and performance through customer passion : an organizational level study / Petra Kipfelsberger, Heike Bruch -- Sharing well-being in a work community : exp...

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Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Bingley, U.K. Emerald 2014
Schriftenreihe:	Research on emotion in organizations v. 10
Schlagworte:	bisacsh Business & Economics / Organizational Behavior Organizational theory & behaviour Business & management Economics, finance, business & management Psychology, Industrial Personnel management / Moral and ethical aspects
Online-Zugang:	FHN01 FWS01 FWS02 UEI01 UER01 Volltext
Zusammenfassung:	Positive emotions foster the co-creation of mutual value in services : four positively deviant performances / Merja Fischer -- Increasing energy and performance through customer passion : an organizational level study / Petra Kipfelsberger, Heike Bruch -- Sharing well-being in a work community : exploring well-being generating relational systems / Frank Martela -- Mapping the terrain of aggression within the workplace context / Stacey Kent, Ashlea C. Troth, Peter J. Jordan -- Great expectations : discourse and affect during field emergence / Stine Grodal, Nina Granqvist -- Toward a toolkit for emotionalizing institutional theory / Maxim Voronov -- Institutional theory, normative pressures, emotions, and indirect aggression / Stacey Kent, Peter J. Jordan, Ashlea C. Troth -- Emotions in institutions : bullying as a mechanism of institutional control / Rich Dejordy, Frank Barrett -- To be one of us, you have to feel like one of us : how leaders' expressed emotions influences followers' perceptions of leader self-sacrifice intentions and effectiveness in a crisis situation / Eugene Y.J. Tee, Yin Lu Ng, Neil Paulsen -- Gender and person/role conflict in management : a study of gender, management position and emotional dissonance amongst managers in a Scandinavian setting / Hulda Mjöll Gunnarsdóttir -- Competency labor : a conceptual framework for examining individuals' effort and emotions in projecting an image of competence at work / Julita Haber, Jeffrey M. Pollack, Ronald H. Humphrey -- Emotional labor as a dynamic process in service organizations : development of a multi-perspective, multilevel model / Esther Gracia, Neal M. Ashkanasy -- Emotion and mindfulness : using emotion as information to raise collective performance / Steven B. Wolff Emotion in an organization is much more than a phenomenon experienced solely by its members it is a deeply embedded component of the organizational fabric. Consistent with this idea, chapters in this volume deal with emotion at all levels of organizing: at the individual level, expressed in interpersonal exchanges and in groups, and across the organization as a whole. They represent a selection of papers from the Eighth International Conference on Emotion in Organizations, held in July 2012 in Helsinki, Finland; plus a selection of invited chapters. Chapters thus represent cutting-edge articles by leading and emerging scholars of emotion in organizations from around the world. Specific topics include creation of positively deviant business-to-business services, leader effectiveness and emotions in crisis situations, gender and role conflict among managers, developing shared wellbeing in communal settings, the nature of emotional labor across levels, managing workplace aggression, building customer passion, developing mindfulness, emergence of expectations, emotionalizing institutional theory, bullying as a form of institutional control, and how employees project competence
Beschreibung:	Emotion in an organization is much more than a phenomenon experienced solely by its members it is a deeply embedded component of the organizational fabric. Consistent with this idea, chapters in this volume deal with emotion at all levels of organizing: at the individual level, expressed in interpersonal exchanges and in groups, and across the organization as a whole. They represent a selection of papers from the Eighth International Conference on Emotion in Organizations, held in July 2012 in Helsinki, Finland; plus a selection of invited chapters. Chapters thus represent cutting-edge articles by leading and emerging scholars of emotion in organizations from around the world. Specific topics include creation of positively deviant business-to-business services, leader effectiveness and emotions in crisis situations, gender and role conflict among managers, developing shared wellbeing in communal settings, the nature of emotional labor across levels, managing workplace aggression, building customer passion, developing mindfulness, emergence of expectations, emotionalizing institutional theory, bullying as a form of institutional control, and how employees project competence
Beschreibung:	1 Online-Ressource (xiv, 402 p.)
ISBN:	9781783509348